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“Great hotel but hidden fee”

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Hilton Garden Inn Sarasota - Bradenton Airport
Ranked #16 of 49 Hotels in Sarasota
Certificate of Excellence
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great hotel but hidden fee”
3 of 5 bubbles Reviewed 1 August 2014 via mobile

I really think this is a beautiful hotel but I cannot give a full 5 stars because I just checked in today and not only have they taken the full amount of stay out they have also taken a $50 "authorization fee" out. This was not told or not on website. The front desk kept saying it was on debit hold "pending" but I kept showing her it was already taken out. I am given a certain budget and this has taken food from children's mouths.

Stayed August 2014
Helpful?
Thank Pmac4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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651 reviews from our community

Traveller rating
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    90
    54
    30
See reviews for
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228
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
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English first
Pittsburgh, United States
1 review
2 of 5 bubbles Reviewed 1 August 2014

Looked nice in the lobby. The rooms aren't the greatest. We found it to be very dirty and the blankets were disgusting. I couldn't even use them. Room service also ended earlier than we liked and we were unable to use it.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Darieth T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationships, Guest Relations Manager at Hilton Garden Inn Sarasota - Bradenton Airport, responded to this review, 5 August 2014
Thank you for taking the time to post a review about your stay at our hotel. We appreciate the insight. The conditions that you've brought up will be addressed at our next staff meeting. We are beginning an extensive renovation of our property this month. We hope you will give us another try in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 29 July 2014

Wonderful, but too short of a stay. Expecting to hear the planes, but did not at all. Room clean, spacious and comfortable. Staff friendly and helpful, especially the breakfast staff. We would stay there again in a heartbeat.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 865cynthiaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationships, Guest Relations Manager at Hilton Garden Inn Sarasota - Bradenton Airport, responded to this review, 5 August 2014
Thank you for the wonderful review of your stay with us at the Hilton Garden Inn Sarasota / Bradenton Airport. We're pleased to hear your kind words about the room and our staff. We look forward to your next stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, Florida, United States
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 27 July 2014

For the price of the Hotel I expected much more and up to date Cable, TV's and remote system. The cable was was not clear and remote did not operate correctly. I will not stay at this hotel again. No complimentary breakfast like Holiday Inn, no manager hour for drinks like the Embassy. Very disappointing for a Hilton.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Stephen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationships, Guest Relations Manager at Hilton Garden Inn Sarasota - Bradenton Airport, responded to this review, 30 July 2014
Thank you for taking the time to share your concerns regarding your stay with us. We appreciate your input. We wanted to let you know that we will be starting an extensive renovation of our property next month. We hope that you'll give us another opportunity to "Wow" you in the future.
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Irondequoit, NY
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 26 July 2014

5:00 in the afternoon and Delta cancels our flight due to bad weather and reschedules us for 24 hours later with no hotel vouchers. After we collected our bags, we called the Hilton... "No problem, we'll send the van to pick you up and yes, we can give you a hardship rate." Ten minute later, the van arrived and whisked us over to the hotel. They gave us a very large room with a king sized bed. Dinner was served off to the side of the front desk on the side of the main lobby... surprisingly comfortable. The food was good, reasonable and good service. Same for breakfast the next morning. Checkout was at 11:00. "Could we stay till 2:00. since our flight wasn't till 4:00?" "No problem!" Then they drove us back to the airport. Every hotel should have as staff as accomidating as this one.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Irondequoit_NYTrish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationships, Guest Relations Manager at Hilton Garden Inn Sarasota - Bradenton Airport, responded to this review, 28 July 2014
Thank you for your wonderful review of your stay with us. Although we're sorry you had to go through the experience, we're glad we were there to help when you needed us. We'd love to have you stay with us the next time you're in Sarasota, Florida.
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Orlando, Florida
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 23 July 2014

I stayed 2 nights and both nights I had the in room dining for dinner. The food and service were fantastic. The front desk allowed for an early check-in and a late check-out with no hesitation. The front desk called me by name every time I walked by and the bed was and linens were very comfortable. I even had a view of the intracoastal waterway from the 4th floor.

  • Stayed July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank jumpoutadplane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationships, Guest Relations Manager at Hilton Garden Inn Sarasota - Bradenton Airport, responded to this review, 28 July 2014
Thank you for the wonderful review of your stay with us. We're so pleased to hear that the staff was friendly and dining was just what you needed during your stay. We're happy to accommodate our guests.
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Orlando, United States
1 review
4 of 5 bubbles Reviewed 15 July 2014

Nice hotel, close to beaches and downtown. Overall the rooms were clean, but there was some staining in the bathroom. I would recommend requesting a smoke free room, ours faintly smelled of cigarettes and later I noticed some rooms specifically designated as non-smoking. The staff was exceptional!

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Cindi A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationships, Guest Relations Manager at Hilton Garden Inn Sarasota - Bradenton Airport, responded to this review, 28 July 2014
Thank you for taking the time to write a review for your stay with us the Hilton Garden Inn in Sarasota, Florida. We're so pleased to hear that our staff took good care of you while you were with us. We are beginning an extensive renovation project at our property and would love to have you come see us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Sarasota - Bradenton Airport

Property: Hilton Garden Inn Sarasota - Bradenton Airport
Address: 8270 N Tamiami Trl, Sarasota, FL 34243-2051
Phone Number:
Region: United States > Florida > Southwest Gulf Coast > Sarasota
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 49 Hotels in Sarasota
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Sarasota - Bradenton Airport 3*
Number of rooms: 115
Official Description (provided by the hotel):
Situated only one mile from the Sarasota-Bradenton International Airport, Hilton Garden Inn Sarasota - Bradenton Airport provides easy access to many of southwest Florida's premier attractions. Stay at our Sarasota Airport hotel and walk along Sarasota Bay. Visit the world-famous Siesta Key for shopping and dining or take the complimentary shuttle anywhere within five miles of the hotel. Our hotel in Sarasota offers spacious rooms with the latest technology and conveniences. Enjoy complimentary WiFi and print to the 24-hour business center using secure remote printing. Indulge in a delicious meal at The Garden Grille & Bar(R) at our hotel in Sarasota. Enjoy a cooked-to-order breakfast in the morning and sample from the a la carte menu in the evening. Take a dip in the outdoor pool and whirlpool or work out in the complimentary fitness center. Our Sarasota Airport hotel is also an excellent choice for your next meeting or special event in Florida. From small board meetings to large banquets, our professional team will handle all the details. Located with easy access to Powel Crosley Estate, our hotel is the ideal spot for Sarasota wedding accommodations. ... more   less 
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Also Known As:
Hilton Garden Inn Sarasota - Bradenton Airport Hotel Sarasota
Hilton Sarasota
Sarasota Hilton Garden Inn
Hilton Garden Inn Sarasota - Bradenton Airport Florida

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