We have stayed as a family at this hotel over a dozen times. In all material respects it is a fine property physically. What makes the guest experience world class,,however, is the staff. To a person, the staff are friendly, welcoming and helpful. In a word: hospitable! We had a few glitches in our stay, none of which would cause me to lower my 5 star rating on the hotel. What is noteworthy, is the way the staff looked to make things right. Truly an outstanding customer service culture at the hotel. I can only assume that its tone at the top. And I thus I single out .tyler the front desk manage ( forgive me if I got his title wrong). He was quick to research the problem, and find the right solution to keep a loyal guest coming back. I was impressed with his professionalism and ability to go the extra mile to insure customer satisfaction. Bravo.
the ritz Sarasota is a fantastic property,, make sure you visit the private beach club on lido,key, it is a great amenity for a great property.
Looking forward to my next visit.
- Official Description (provided by the hotel):
- Experience a resort where the casual Gulf Coast lifestyle meets the sophisticated, cosmopolitan excitement of the city. Featuring exceptional dining, a luxurious spa, championship golf,off-site Beach Club nearby, lavish accommodations and sweeping bay and city views, The Ritz-Carlton in Sarasota, Florida, provides guests with a relaxing escape from the everyday. While you're visiting, be sure to enjoy the sandy beaches recently named the 2011 "Best Beach in America." ... more less
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- Also Known As:
- The Ritz-Carlton, Sarasota Hotel Sarasota
- Sarasota Ritz Carlton
- Ritz Sarasota
- Ritz-Carlton Sarasota
- The Ritz-Carlton, Sarasota Florida