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“Didn't Want to Leave!”

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The Ritz-Carlton, Sarasota
Ranked #3 of 49 Hotels in Sarasota
Certificate of Excellence
GreenLeadersGold level
Claremont, California
Level Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Didn't Want to Leave!”
Reviewed 5 May 2014

We stayed at the Ritz this past weekend, and didn't want to leave! The property is beautiful and luxurious, and the staff are so friendly and accommodating, really taking service to another level. Unfortunately, it rained almost all day the first day of our trip, but we were still able to take the shuttle to the beach club and have a delicious lunch. Jack Dusty's for dinner our first night was very good, and our server Lynette was very attentive. On Sunday we enjoyed the beach and pool at the beach club, which was lovely. Great lunch, tropical drinks served right to your chair, and excellent service from Ryan in the restaurant and Don by the pool. My only small complaint was that kids took over the pool playing football, so all the adults hung out around the perimeter, but that happens at family resorts. I don't think my husband remembered booking a club level room, which was worth whatever he paid for it and then some. We had access to free meals in the club lounge, cocktails at night, and friendly guests to talk to. The room itself was clean, well stocked, and the bathroom was very pretty. The beds were so comfortable, and although our friends (who also stayed at the hotel) thought the rooms were small, for a Ritz, I thought it was perfectly adequate and appointed. We left feeling so pampered by the staff, and although the price per night may be steep, it was such a great value.

  • Stayed May 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Samantha F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (440)
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English first
Barry, United Kingdom
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 5 May 2014

That is the view of both my brother and I who after spending three weeks at the hotel felt the team had achieved,we were on the eighth floor and received excellent service from all the club staff .well done to all however did not consider the restaurant jack dusty to match the rest of the hotel

Room Tip: Eighth floor worth the extra
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  • Stayed April 2014, travelled solo
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Helpful?
1 Thank Kevyn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NYC Metro
Level Contributor
111 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 1 May 2014

The only disappointing aspect of our recent stay at the Sarasota Ritz was the duration - one night was way too short! This is a terrific hotel. You expect a certain level of service at any Ritz Carlton, and the staff at the Sarasota facility exceed that expectation. The restaurant (Jack Dusty's) also is excellent.

Room Tip: Request a higher floor, water view room.
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  • Stayed April 2014, travelled as a couple
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VinoVeritasZZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coateville, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 April 2014

This is the place to stay in Sarasota. The staff was simply fantastic, the grounds were beautiful and the restaurant was gourmet. Everyone was so willing to help provide insights on places to see and things to encounter. We will certainly stay with them again!

Room Tip: The weekend nights seemed to have guest who were rude coming down the halls in the middle of the nig...
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  • Stayed March 2014, travelled on business
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Walter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plantation, Florida
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 30 April 2014

For the most part, we enjoyed our recent stay at the Ritz-Carlton. The Beach Club is beautiful and the staff at the hotel and beach are great. My biggest issue was the noise. The hotel has very little sound proofing and you can hear everyone opening and closing their doors and talking in the halls. I woke up at least 4 times each night due to noise (people arriving back late at night and children waking up early). The beds were very uncomfortable and need to be replaced. Upon arrival at the hotel, we we received a glass of champagne (lovely touch); however, the used glass remained in our room for 3 days. I hope that the hotel can address the noise issues because it is a beautiful hotel in the perfect location.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PBBJFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damien O, General Manager at The Ritz-Carlton, Sarasota, responded to this review, 2 May 2014
Dear PamandBradFamily,

Thank you for taking the time to share your experience with the TripAdvisor community. I am pleased you enjoyed your stay and our Beach Club and sorry to hear of the exceptions you described. We value your constructive feedback and are reviewing plans and taking action to improve the breakdowns you have mentioned. Please feel free to contact me if you would like to discuss this further at 941-309-2001.

Best wishes,
Damien O’Riordan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boca Raton
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 April 2014

While the hotel was nice enough and the staff was friendly, the most important thing to me about a hotel is that i can actually SLEEP there! Unfortunately, you could hear so much noise in our room from the hall and neighboring rooms that we were woken up several times in the middle of the night and early morning. The phone ringing next door sounded like it was in our room, you could hear every noise from the other rooms' bathrooms, music playing, doors opening and closing, staff walkie-talkies. Even the couple having a normal conversation at 4am sounded like they were in our room - yes, you could hear every word they said, even though we were trying to block it out and go back to sleep.
So disappointing!!! We came back from our 10-year anniversary weekend wishing we had stayed somewhere else.

There was nothing wrong with the room otherwise, but we have traveled a lot and this hotel room was just fine. Nothing special or memorable. And I don't ever remember hearing so much noise from other rooms from normal activity.

Pros: Large bathroom with two sinks, access to Beach Club, location within walking distance of great a downtown, shuttle to St. Armands Circle hourly

Cons: Noisy guestrooms! Beach Club needs more servers on the beach - they tried hard but were spread way too thin to provide good service. And we weren't able to even get a seat at the beach club pool.

If you get lucky and have a room that is quiet, this hotel would be fine, but the location is the best part of it.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank FLAmomof2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damien O, General Manager at The Ritz-Carlton, Sarasota, responded to this review, 30 April 2014
Dear FLAmomof2,

Thank you for your recent review. While I was pleased you enjoyed our location and access to our beautiful Beach Club on the Gulf of Mexico, I was very sorry hear of the disappointments you experienced during your recent 10th anniversary stay. Your constructive feedback is appreciated and if you would like to discuss this further with me I can be reached at 941.309-2001.

Best wishes,
Damien O’Riordan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 April 2014 via mobile

Had a fantastic stay here. Very clean. Well staffed. Only a couple of issues...none of which will prevent me from staying there again.

Our rooms were very clean. One room had a toilet that wobbled... Another had a bathroom that appeared to broken into...I assume someone got locked in and needed help escaping...but the door and door frame were not repaired. Also, our TV worked.. But a big chunk of the plastic was broken off.
Now...again...no deal breakers here...but I would expect a brand like this to perfectly maintain its properties.

Onto the breakfast. Go elsewhere. Service was slow...the buffet was nice... But we had to wait and wait for more of this and that. Even though the food was good... The service made us eat elsewhere.

One highlight... The Beach Club! Wonderful... Wonderful.... And ...oh yeah...WONDERFUL!

See ya next year for sure!

Stayed April 2014, travelled with friends
Helpful?
3 Thank 842randys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, Sarasota

Property: The Ritz-Carlton, Sarasota
Address: 1111 Ritz-Carlton Drive, Sarasota, FL 34236-5594
Phone Number:
Region: United States > Florida > Southwest Gulf Coast > Sarasota
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Sarasota
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Ritz-Carlton, Sarasota 5*
Number of rooms: 266
Official Description (provided by the hotel):
Experience a resort where the casual Gulf Coast lifestyle meets the sophisticated, cosmopolitan excitement of the city. Featuring exceptional dining, a luxurious spa, championship golf,off-site Beach Club nearby, lavish accommodations and sweeping bay and city views, The Ritz-Carlton in Sarasota, Florida, provides guests with a relaxing escape from the everyday. While you're visiting, be sure to enjoy the sandy beaches recently named the 2011 "Best Beach in America." ... more   less 
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Also Known As:
The Ritz-Carlton, Sarasota Hotel Sarasota
Sarasota Ritz Carlton
Ritz Sarasota
Ritz-Carlton Sarasota
The Ritz-Carlton, Sarasota Florida

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