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“Excellent service!”

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The Ritz-Carlton, Sarasota
Ranked #3 of 49 Hotels in Sarasota
Certificate of Excellence
GreenLeadersGold level
Austin, Texas
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Excellent service!”
Reviewed 7 July 2014

My wife and I were in town at the Ritz for 4 nights for a company awards vacation. We had a 6th floor room overlooking the marina...very nice few. Service at the hotel was excellent. Everyone from reception, to the valets, to the house staff were more than just courteous and professional; they were extremely friendly and welcoming. The hotel's beach club was great and the staff was top notch there as well. Honestly, I can't think of even one negative during our stay.

Room Tip: Marina view 6th floor and up.
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  • Stayed June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank roscoepcoltrain1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,933 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (440)
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English first
Phoenix, Arizona
Level Contributor
303 reviews
141 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
Reviewed 7 July 2014

The Property is very beautiful, situated on a small harbor, off of the main water way. The orientation of the hotel seems slightly odd to me, I would think a 90 degree turn would have made for much better views, but really that is neither here nor there. The hotel is very nice, and very clean. It is decorated in a very classic style, which isn't my taste, but it is very nice.
The hotel had twice a day housekeeping which is very nice and the housekeeping did a great job.

PROS:
-very nice hotel
-Valet and front door staff were some of the most friendly helpful people I have ever experienced.
-very clean
-very friendly staff

Cons:
-mini bar was only restocked once in the 5 days I was there.
-gift shop has a very minimal amount of soda and snacks and all soda is cans. very motel 6 feeling.

Overall I think this hotel is very nice and I would definitely recommend this property for a vacation or business meeting.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clyde_Betts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
phila
Level Contributor
193 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 7 July 2014

Went to Sarasota for a graduation and decided to spend a couple of days at the Ritz. The hotels was was beautiful,service was amazing. Upon arrival we were up graded to the 9th floor because it was a special anniversary the view was to die for. The room was on the small side but we'll appointed and very clean. The beach club which was a 5 minute ride was great.Beach and pool both nice with excellent service.The first night champagne and chocolate strawberries were sent as a anniversary present. The hotel provides a driver to take you to and from dinner,his name was Curtis and he was super helpful. My only negative was that turn down service knocked at our door at 6:00 and only asked if we needed anything from the cart, maybe hotel wasn't full and the housekeeper wanted to leave. I would highly recommend this Ritz!!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank buddyPhila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Altamonte Springs, Florida
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 6 July 2014

The rooms are very comfortable, spacious, the bed was very comfortable. I was surprised to hear so much hallway noise and traffic noise though. The pool was relaxing yet small. The beach club is very nice, although the pool area was very crowded around a shallow pool. The shower locker room was very nice. It would be nice if there were more options for breakfast for those who do not like eggs and can not stomach at $12 bowl of oatmeal. The Orlando Ritz had much better service in my opinion,

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FloridianL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damien O, General Manager at The Ritz-Carlton, Sarasota, responded to this review, 9 July 2014
Dear FloridianL,

Thank you for taking the time to share your experience with the TripAdvisor community. I am pleased you enjoyed your overall stay and our Beach Club and sorry to hear of the exceptions you described during your holiday stay. We value your constructive feedback and are reviewing plans and taking action to improve the breakdowns you have mentioned.

Best wishes,
Damien O’Riordan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Windermere, Florida, United States
Level Contributor
94 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 4 July 2014

The hotel is beautiful and in a great location. We stayed on the club level. The concierge was very helpful and helped us reserve a cabana at the beach club. The food offerings throughout the day were very good. Some of the foods were consistent but others changed each day to keep us interested. The attendants in the club room were friendly, helpful and efficient.

We had a room overlooking the bay with a balcony. I loved sitting out on the balcony each morning and night. The room was very clean with plenty of room. We had a room with two beds. The beds were moderately comfortable. Although the bed linens and pillows were nice the beds were a little saggy and lumpy. They had a feather pad on top of the mattresses it didn't help much.

The bathroom was spacious and beautiful with marble floors. A little disappointing that 2 of the marble tiles appeared yellowed right by the toilet.

The property is just beautiful and well kept. There is a pool onsite that is nice as well as ping pong tables and an arcade in the lower level.

If you stay at the Ritz Carlton you have access the to The Beach Club on Lido Key. You can drive there or take a shuttle that leaves every hour on the hour for The Beach Club. The Beach Club is wonderful. There are plenty of attendants who help with anything you need. They set up chairs and umbrellas on the beach or by the pool at your request. The beach is beautiful. The pool is large with a zero entry. Very family friendly. There is a large hot tub as well. We payed for a cabana and it was well worth it. The poolside food was great.

We will definitely stay here again....

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shawna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 July 2014

I stayed in June at this Ritz for a convention. We were treated with friendliness from our first step out of the cab until we left 3 days later. Had a great corporate rate. The restaurant and bar were very good, try the cocktail called a Siren !!! This hotel has a main hotel with spa, pool, meeting rooms, etc. There are vans to take you to the beach and golf club, which also have great pools and restaurants. The beach club in right on the gulf ! The concierge made a great recommendation for dinner. I would be glad to stay here again.

Room Tip: Ask for a room on the pool side of the bldg.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bailey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 30 June 2014 via mobile

What a great experience! The beach is beautiful, the room was nice, convenient shuttle service to the beach club, nice pool, fast & friendly valet service, and typical Ritz quality with all the friendly, do anything for you, employees.
This was our first stay at Sarasota Ritz. We have a 22 month old & a 3 1/2 year old. We were pleased to see other families with kids around the same age & loved how friendly evrryone was to them. They have beach toys, boogie boards, buckets, pool noodles, floats all accessible for use right at beach/pool side.
We ordered drinks today while on the beach and although they were pricey, they sure didn't skimp on the liquor! Quick service too.
Now most Ritz's are generally the same. They have the same standards. This Ritz had the most friendly, talkative, outgoing, generous staff of them all. Five people really impressed us and 4 of them were in the lounge (which is a FANTASTIC experience... food/snacks throughout the day, cocktails, wifi, and the most comfortable deck to just sit over the water and relax). If you can do the club suite lounge, Matthew, Amanda, Scot, and Mirza all work there and all took the best care of us! They totally made this trip the best it could be. They were so over the top good to my kids, we loved sharing stories with them, we would just have the last sip down and new drinks were being placed on our table. We looked forward to seeing them every day.
Then there was this one housekeeping attendant who always made it a point to say good morning to my kids. Always smiling & happy. Asking them how their day was. Just so sweet. We come back to our room after being gone all day to find little gifts from someone named Brittany. It took us a few minutes to realize.... it was from our housekeeper!! AMAZINGLY THOUGHTFUL!
The care and level of hospitality from these people alone will make us want to return.
You will be happy staying here. Nice hotel, nice people, nice beach. No complaints here :-)

Stayed June 2014, travelled with family
Helpful?
1 Thank amylynne1224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, Sarasota

Property: The Ritz-Carlton, Sarasota
Address: 1111 Ritz-Carlton Drive, Sarasota, FL 34236-5594
Phone Number:
Region: United States > Florida > Southwest Gulf Coast > Sarasota
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Sarasota
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Ritz-Carlton, Sarasota 5*
Number of rooms: 266
Official Description (provided by the hotel):
Experience a resort where the casual Gulf Coast lifestyle meets the sophisticated, cosmopolitan excitement of the city. Featuring exceptional dining, a luxurious spa, championship golf,off-site Beach Club nearby, lavish accommodations and sweeping bay and city views, The Ritz-Carlton in Sarasota, Florida, provides guests with a relaxing escape from the everyday. While you're visiting, be sure to enjoy the sandy beaches recently named the 2011 "Best Beach in America." ... more   less 
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Also Known As:
The Ritz-Carlton, Sarasota Hotel Sarasota
Sarasota Ritz Carlton
Ritz Sarasota
Ritz-Carlton Sarasota
The Ritz-Carlton, Sarasota Florida

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