My family (self, husband, 9 & 11 year old girls) and I arrived late 8pm or so and we were all hungry and exhausted. Beds were clean and neat looking but that was about it. Upon entering I found mold and mildew on the vent and a lot of it. Was even on the drapes. The carpet was not clean and had stains. In using bathroom I notices a pile of hair & dust on floor behind door. Had to iron husbands shirt and there was a lot of hair & dust on side & bottom of board. Sat in chair by window to use computer and found a lot of dust and dead fly on lamp. My girls were even grossed out.
As we left for dinner we let the front desk know about the a/c mold and the woman was quite nice about it and sent a gentleman to take a look at it. When we returned it was taken care of and we were able to use the a/c that evening. The woman even said if they could not resolve she would move our things to another room while we were out and would call our cell if they were going to do so.
My husband showered in the morning and went to his meeting but kids and I just couldn't do it. We packed up and left. Being in this industry, there is NO EXCUSE for this. It doesn matter how nice the pool is and other areas of the hotel is etc. $166 for the night was way over-priced. As I left I did let front desk know they need to DETAIL their rooms. The gal said sorry.
Breakfast was good. Lots of things to choose from and the coffee was good.
Probably won't stay again which is too bad because we are in that area 2-3 times a year.
- Official Description (provided by the hotel):
- Welcome to the newly renovated Best Western Plus-Gateway Siesta Key located at the south bridge to the #1 beach in the US. This hotel is 1 mile from public beach access on Siesta Key and surrounded by restaurants, shopping and many points of interest. Your stay includes hot breakfast everyday and every guestroom includes microwave, fridge and 42" flat screen with HDTV channel lineup. We look forward to seeing you here in paradise. ... more less
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- Also Known As:
- Holiday Inn Express Sarasota-Siesta Key Area Hotel Sarasota
- Holiday Inn Sarasota
- Holiday Inn Express Siesta Key
- Best Western Plus Siesta Key Gateway Sarasota, Florida