I booked a room for my son for his wedding night and he turned up there with his new wife at midnight only to be turned away as he wasn't the one who made the booking. Not only do they ask for a cell number when you book which I provided they didn't call to rectify this and when I asked why my son and his wife were turned away and why they didn't call me I was told 'that is not in my job description'
Their wedding night was ruined and they had nowhere to go. They wouldn't even accept my sons credit card as payment.
Apparently we had to fax them a document but this was nowhere to be seen on the reservation system or confirmation.
They have happily taken $400 from my credit card though
All in all. I would never give them my custom again.
My son and his wife had to sleep in their car
- Free Wifi
- Free Parking