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“Dirty rooms. Poor service. Expensive. Poor quality products. But beach location is very nice”

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Sandcastle Resort at Lido Beach
Ranked #17 of 48 Hotels in Sarasota
Los Angeles, California
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Dirty rooms. Poor service. Expensive. Poor quality products. But beach location is very nice”
Reviewed 15 February 2014

Paid for a pool view and got view of stairs. Asked for a room change and they gave me attitude. "Well, we are busy.". Room has very old furniture and lamps. The grouting is dirty. Hair on the old chipped tiled bathroom floor. Baseboards are dirty. Refrigerator sits right on the carpet. No electrical upgrades to accommodate your cell phones. The lamp base was broken and worn from years of use. The air vents are yellowed and greasy from years and years of use. Too expensive for what you get.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Deborah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam S, Front Office Manager at Sandcastle Resort at Lido Beach, responded to this review, 26 February 2014
We strive to provide the best in service and I apologize that the property wasn't to your standards. I have relayed your comments to each of our managers so that in the future we can avaoid any complications that may arise during a guests stay.

Feel free to contact me directly in regards to your stay and I will be more than happy to speak with you.

Thank you again and we hope to see or hear from you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
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San Francisco, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 February 2014

This hotel on Lido beach should take advantage of it's prime location and create an ambiance that reflects the "Helmsley" reputation, grace, comfort and luxury. If that is your expectation stop, do not pass go. Rather, the hotel has all the charm of a roadside motel; rooms are dark, worn, small and tired. The rooms are arranges around the central 3 story parking garage so be prepared to hear the comings and goings of vehicles all night, pleasant dreams! Expect the cheapest of thin synthetic blankets and tissue thin towels in the bare-bones bathroom. Hard beds, and rudimentary appliances make this a place merely a pass through, there is nothing to make you want to spend any more time then necessary. Yes, there is a pool with a restaurant serving low quality "breakfast food" but seriously, a few minutes up the road is the St. Armands circle with shops and restaurants galore, so it's a no-brainer. The spirit of Leona hovers over the poolside as you can expect to pay for any amenities like towels, yes towels. The only upside to this place is it's a few steps to the beach, other then that don't expect anything beyond the cheapest quality pn the motel scale. Won't be going back.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bigcallefty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam S, Front Office Manager at Sandcastle Resort at Lido Beach, responded to this review, 26 February 2014
Thank you for your honesty in regards to your stay at the Sandcastle. I am disappointed that you found the property not to your standards. I have informed management of your comments and we will take your thoughts and concerns seriously in the coming months as we transition from the Helmsley Sandcastle into the Sandcastle Resort at Lido Beach.

Many new and exciting changes will be taking place and we hope we can WOW you on your next trip to the area.

Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Sarasota hotels

Lexington, South Carolina
Level 6 Contributor
139 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 10 February 2014

Enjoyed a 3 day stay at the Helmsley Sandcastle! The hotel is a little dated but the location and and service more that make up for it! Our room was right on the gulf and we had beautiful sunsets every night. And...the food was outstanding. We enjoyed both the restaurant and also room service. Will definitely make a return visit!

Room Tip: The breakfast buffet is a great value!
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank champion27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandria, Virginia
Level 4 Contributor
26 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 February 2014

We enjoyed a week at this hotel. Be sure to get a room with a view as the room we booked on line had no view and the staff switched us to a room with view of courtyard and beach for a small fee. The staff was friendly and the breakfast was wonderful. We would definitely stay again. Our room had two double beds and the mattresses were very comfortable. We extended our stay an extra day and hated to leave.

Room Tip: Our courtyard room was perfect with a good view and quiet.
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jan308
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kibworth Beauchamp, United Kingdom
Level 5 Contributor
80 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 10 February 2014

My wife and I stayed here with Saga from Jan 25th to 4th Feb 2014.The hotel has a wonderful position right on a beautiful beach looking right out onto the Gulf of Mexico.It got quite hot after a couple of days of rain and the beach Cabanas are very useful for some shade (free with Saga and $10 per day for other guests).Breakfast is included with Saga and you can order from the menu or just use the buffet,which is a little restricted. I would just like to say thankyou to Fernando who always greeted us with a big smile and some pleasant comments at breakfast.The evening menu was satisfactory and was reasonably priced.Also many thanks to
Nancy who kept our room spotless.the bedroom had two beds, but the bathroom was a little on the small side.The hotel also ran a free limo service to take you to St.Armands circle where there are numerous shops and restaurants.If you want to walk it, it is perfectly safe and takes about 40 minutes.Finally a mention and a big thank you to Kathy,the Saga rep,who was very attentive and
helpful.There is a bus service every hour from outside the hotel(not Sunday) which is very useful and very cheap,flat fare of $1.25.There are numerous attractions in the area and Ringlings is an absolute must.See my separate review for this.The best of both worlds here,a lovely beach and plenty of attractions when you are tired of lazing on the beach.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank beachman_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 5 Contributor
68 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 8 February 2014

Right on the beach - pools - bars - close enough to walk to the stores - the hotel needs some updating everything looks a little tired. We had pool view,that was better then looking at the parking garage.

Room Tip: Beach or pool view - make sure you request otherwise you may look at parked cars!!
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stitch42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 5 Contributor
80 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 2 February 2014

The hotel has a great location. The staff are friendly and extremely helpful. The hotel is dated and needs so updates. Spotted carpet, peeling wallpaper, rusted room safe, etc. Apparently double beds only, small rooms, and baths. Pay the extra to get beach or poolside. Our biggest problem was that the entire hotel either heats or cools and you have to control over your room. Our third floor room was so hot that we (as well as many other guests) kept our doors open to cool rooms prior to bedtime. Then using a small fan provided by the office, we were able to keep room temperature almost bearable. This is primarily a problem when hotel is heating vice cooling. Probably would not stay there again given rates.

Room Tip: Beach side or pool side are the best rooms.
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ralph C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sandcastle Resort at Lido Beach

Property: Sandcastle Resort at Lido Beach
Address: 1540 Ben Franklin Dr, Sarasota, FL 34236 (Formerly Helmsley Sandcastle Hotel)
Region: United States > Florida > Southwest Gulf Coast > Sarasota
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Sarasota
Price Range (Based on Average Rates): £
Hotel Class:3 star — Sandcastle Resort at Lido Beach 3*
Number of rooms: 179
Official Description (provided by the hotel):
A tropical paradise at the Sandcastle Resort at Lido Beach in Sarasota, FloridaSandcastle Resort at Lido Beach has a relaxing sunny resort flavor, with a storybook seaside setting on a 600 foot strand of private, natural white sand beach on the Gulf of Mexico.Sun. Sand. Swaying Palm Trees. And Great Service, Too. You'll be treated to thoughtful touches, such as a morning newspaper and a small refrigerator for chilling beverages and snacks. Free wifi is also available throughout the property. Plus the pleasures of outdoor dining for both breakfast and lunch are virtually right outside your door. What's more, our recreation staff can provide personalized sailing lessons. There's a convenient Gift Shop on premises and we're within easy walking distance of popular St. Armands Circle, with its fine shopping and entertainment attractions. ... more   less 
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Also Known As:
Helmsley Sandcastle Sarasota
Sarasota Helmsley Sandcastle
Helmsley Sandcastle Hotel Sarasota
Sandcastle Resort At Lido Beach Sarasota, Florida

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