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“Enjoyable & Easy”

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Chateau Elan Hotel & Conference Center
Ranked #3 of 11 Hotels in Sebring
Certificate of Excellence
GreenLeadersBronze level
St. Petersburg, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Enjoyable & Easy”
Reviewed 4 November 2010

If Indra is there when I ck in. She is always very helpful and knows my name. She has a smile on her face. Indra is one of the reasons I like staying at the Cheateau Elan Sebring.

I come here 5-7 times per year, she is one of the reasons I will keep coming back.

  • Stayed October 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MonteZ06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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263 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (86)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Sebring, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 October 2010

Just completed the Florida Crime Prevention Association Southern States Conference at this hotel and conference center. Excellent service. General manager Reinhart Haubner and Group Sales Coordinator Molly Stewart were just wonderful to work with. I've been planning this event for about the past 10 months and everything went off just as anticipated. This is a great spot for your next convention, or even for just a weekend get away!!

  • Stayed October 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nfhhetty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Coral, Florida
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 10 October 2010

I took a group of 43 people to have lunch at their fine restaurant. I had made reservations previously with Shawn Telesky, a manager. When we arrived with the group everything was ready including extra staff. Shawn came to me to make sure everything was okay. The food was excellent and the service outstanding.
Besides the food and service, the ambiance and cleanliness of the hotel is excellent. This is our 2nd event there and we will definitely do it again.

  • Stayed October 2010
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Mel34118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louisville, Kentucky
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 June 2010

It's in a very quiet area, although overlooking the Sebring Int'l Racetrack. This is one of the prettiest hotels I've seen in a long time. The place was spotless, the bed was very comfortable, and everyone I encountered there was very friendly and helpful. A real gem. The hotel has a spa that I didn't have time to use, and a pool. The bar is gorgeous, and the race car in the lobby was unforgetable! Great place!

  • Stayed June 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FriendlyLou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 June 2010

Went there for the race in March, the food was great, first class in Sebring and you can't get any closer to the track without a trailer.

  • Stayed March 2010, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ireman21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
64 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 27 January 2010

This review is not about the hotel itself but the spa that the hotel so proudly advertises. But after speaking to the GM and how he represented the establishment, I'm not sure if I will spend a dime here.

Just finished speaking to the Reinhart (not sure if this is an accurate spelling of his name) GM of Sebring Chateau Elan and with every point I made I will list below, he made an excuse. No apology. I told him that I called not to argue with him, but simply make him aware of my spa experience. He kept arguing anyway.

1. At entrance of the SPA, there was a strong and distinct musty/wet-sock-like smell. They didn't even light any candles to cover the scent.

2. The masseuse talked the entire 70 minutes. Mind you it was supposed to be a 90-minute massage that we agree upon reservations. The GM insisted that they only have a 55-minute and an 80-minute massage. He also then asked me why I didn't ask the masseuse to talk not to me.

3. The worst part of this was when I used the restroom after my massage, there was a ring around the toilet and urine spray all over the seat. The seat lining dispenser was empty. I had to open my own toilet paper and clean the toilet seat myself. The GM explained to me that they clean the spa daily and that it was unfortunate for me to follow someone that didn't clean after themselves in the bathroom. I understand his latter point, but rings around the toilet, at least in my bathroom happen slowly overtime. Maybe, they have overstimulated mold growing in theirs.

BTW, I had an 8:45 am appointment. Maybe the cleaners clean at 9 am?

It took me a almost a full year to use my Christmas 2008 gift certificate from my hubby, and what a let down!!! At the end, I left feeling disgusted and ripped off.

For those of you who are visiting Sebring area and need spa services, I recommend "Back In Touch." What a difference in services and ambience.

P.S. I rate the massage (I had a deep tissue combined with hot stone) a 3 out of 5. Not bad in my book.

  • Stayed December 2009, travelled solo
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank AlohaHana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reinhardSEF, Manager at Chateau Elan Hotel & Conference Center, responded to this review, 10 February 2010
My name is Reinhard I am the manager responsible for the Four Points Sebring
and as you can see I have never replied to any of the message great or not
so favorable, because they all are honest reviews. However some of
“AlohaHana’s” comments
are much embellished even untrue. I am not saying we are perfect and
we certainly have items that need correcting and we are working on them.

“AlohaHana” called me over 35 day’s after she visited the spa to complain
which
is rather unusual it’s like going to a restaurant and calling back a month
later to complain that the steak was not cooked the way you wanted it and
now I want a free steak! I have never received a call before to tell me:



“I am about to post a review on trip advisor” …..……!



If she is planning to bash the spa online why call me to tell me she's about
to do that?????



If you plan on staying with us or getting a spa treatment and have concerns, just
call me personally I will make sure that you are taken care off!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Morgantown, Pennsylvania
Level Contributor
86 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 23 May 2008

I recently stayed at this hotel for business. The room was ok, just a little dirty but not bad at all. I found the staff to be very friendly and helpful. I actually ran into the cleaning lady as well and she was very nice. I am used to some that don't even speak to you. The The food was good and the bar staff was great. I would stay there agin.

  • Liked — The entire staff
  • Disliked — nothing
  • Stayed May 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank mnpnk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Chateau Elan Hotel & Conference Center

Property: Chateau Elan Hotel & Conference Center
Address: 150 Midway Dr, Sebring, FL 33870-7552 (Formerly Four Points by Sheraton Sebring Chateau Elan)
Region: United States > Florida > Central Florida > Sebring
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Sebring
#3 Family Hotel in Sebring
#4 Business Hotel in Sebring
#4 Romantic Hotel in Sebring
Price Range (Based on Average Rates): £
Hotel Class:3 star — Chateau Elan Hotel & Conference Center 3*
Number of rooms: 123
Official Description (provided by the hotel):
Newly constructed luxury hotel located on the hairpin turn of the Sebring International Raceway offering the Esperante Restaurant, Hairpin Lounge, Chateau Elan Day Spa, and 4000 sq. ft. of Banquet Space. We honor the iPrefer program for the leisure traveler and meeting planner. Located in Florida's Heartland with golf, fishing, hiking, bicycling and horseback riding nearby. The Chateau Elan Hotel and Conference Center where you'll find honest, uncomplicated comfort! ... more   less 
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Also Known As:
Chateau Elan Hotel And Conference Center
Chateau Elan Hotel Sebring
Four Points Sebring
Sebring Sheraton
Sebring Four Points

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