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Hutchinson Island Marriott Beach Resort & Marina
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Reviews (834)
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All reviewsthe main hotelgolf coursesandpiper buildinghutchinson islandocean viewnice resortresort feepool baran umbrellalounge chairsbeach accessfamily vacationsmall fridgeshort driveking bedcalled the front deskpool side
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Reviewed 18 April 2014 via mobile

The staff was very friendly and helpful. Heidi at the front desk was very honest about some rooms not being updated and I opted for an updated room in front building which was fine. It's a big older property and the weather in this area can beat things up and hard to maintain. It's a great location really beautiful and Marriott should step up and get this complete. Nice people nice room nice people.

Stayed: April 2014, travelled on business
1  Thank Sharon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hutch_Marriott75, General Manager at Hutchinson Island Marriott Beach Resort & Marina, responded to this reviewResponded 19 April 2014

Dear Sharon B,

We are glad that you had such a nice stay and recognized the dedication of our associates.

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Reviewed 15 April 2014

The staff is excellent. They're helpful and very pleasant. However, the property needs to be upgraded. It has a nice golf course but the overall structure seems outdated and needs attention. We stayed in the "suites" near the beach. They're not what most would consider a suite but the rooms have adequate space and are clean although the bathroom and closet are miniscule. The furnishings are nothing special but the bed is very comfortable. All of the guest rooms in the building with the "suites" near the beach surround and open to the same, very large, open rotunda in the center of the building and it can be noisy if guests come in late and make a lot of noise in that rotunda (as happened when we were there).

  • Stayed: April 2014, travelled with friends
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Thank W L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hutch_Marriott75, General Manager at Hutchinson Island Marriott Beach Resort & Marina, responded to this reviewResponded 16 April 2014

Dear W L,

Thank you for sharing your experience at our hotel. We apologize if you did not find our property to your liking. We hope that we offer good value for the dollar paid and apologize if you were disappointed in any way.

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Reviewed 13 April 2014 via mobile

Checked into first room to find it had small ants everywhere. Called and was changed into different room. Came back from wedding to find AC was not working and stuck on 79. Called and waited an hour to get fixed. Was given $20 off $200 room. Not great enough to be called a resort. Will not stay again.

Stayed: April 2014, travelled as a couple
Thank Tara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hutch_Marriott75, General Manager at Hutchinson Island Marriott Beach Resort & Marina, responded to this reviewResponded 14 April 2014

Dear Tara M,

We apologize for the issues that you had during your stay with us. Clearly we did not live up to Marriott's high standards of hospitality during your visit and for this we are truly sorry.

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Reviewed 10 April 2014

overall we enjoyed the stay at the Marriott beach and marina Hutchinson island. the room was pleasantly decorated and the bed very comfy. we had an issue with our microwave and got it replaced quickly. the staff are amazing and go out of their way to make sure your enjoying your vacation. a few things that would of enhanced our stay would of been a coffee urn in the lobby and coffee available at the beachside pool/bar area. I have to admit a resort fee and paying for beach chairs was something I have not encountered before. WE booked this hotel to spend time at the beach and to have a balcony looking over the beach but that was not the case. The beach was full of dangerous Portuguese man of war which there was no warning of and we saw children playing with them! We were a little surprised also that there was no shuttle to take you to town or at the very least over the bridge, without a rental car it was a little like being stranded on an island with not much options for dinner ect. paying for cabs would get pretty costly to go for dinner. Big plus was a non smoking environment!! All that being said we did enjoy the hotel very much, UNTIL CHECKOUT! I ordered a car to take us to the airport, checked with the gentleman at the desk and had it confirmed and he even called the room and confirmed with us. WELL, we sat and waited and eventually inquired about our ride to the airport, only to find out it was never written in the book and they scrambled for a half hour trying to get us a ride. I started crying, my husband was all worked up, and it was extremely stressful! Finally the manager had the concierge drive us to the airport with barely time to spare!!!! It was a HORRIBLE way to end our vacation and left us feeling exhausted and stressed all the way home, not what you want after a week of vacation.

Room Tip: make sure if you want beachview you ask for it ahead of time! also the elevator is slow so lower levels might me better.
  • Stayed: March 2014, travelled as a couple
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1  Thank purplhouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hutch_Marriott75, General Manager at Hutchinson Island Marriott Beach Resort & Marina, responded to this reviewResponded 11 April 2014

Dear Purplehouse,

It is never our intention to disappoint a guest in any way and we are very sorry about the confusion involved with your transfer to the airport. Clearly there was a breakdown in communication along the way and we are indeed very sorry for causing so much stress after your relaxed time here. We are having a meeting to review our transfer policies and procedures to ensure that there are re-checks so this does not happen again.

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Reviewed 6 April 2014

We were very happy with our stay here last week and in fact, I am returning next weekend again to stay with my family! The front desk staff were so nice and accommodating! We arrived early in the day and they gave us a room right away! That rarely happens for us but the customer service was great. We found the price to be very reasonable! The room was awesome! We LOVED that we could open the window and listen to the waves of the ocean all day long! That was definitely our favorite part! We were also very happy with the pool/hot tub area! I could have sat at the pool all day and read my book, as the hot tub waterfall drowned out all other noises, which I loved! We will definitely return here again!

Room Tip: The higher up the better view of the ocean!
  • Stayed: March 2014, travelled as a couple
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Thank Krsmi611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hutch_Marriott75, General Manager at Hutchinson Island Marriott Beach Resort & Marina, responded to this reviewResponded 7 April 2014

Dear Krsmi611,

Everyone finds their own little thing to love about our resort and we are so happy that you found yours. It is a great hideaway and we look forward to welcoming you and your family back!

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