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“Excellent service and great hotel”

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Holiday Inn Express Stuart
Ranked #9 of 11 Hotels in Stuart
Tampa, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent service and great hotel”
Reviewed 2 April 2011

This is one the nicest hotel I have stayed in. The staff is friendly and the room are very nice. The breakfast in the morning was very good. Also when I went to check out this morning, the guy there helped me print a boarding pass from my laptop. The only complaint I have is that the closets are very small. I had a hard time even getting the luggage rack and ironing board out. But over all it was a good experience.

  • Stayed April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
1 Thank heatherjames08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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110 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 March 2011

We booked 2 rooms at this hotel (1 for 3 nights and 1 for 2 nights). I am still disgusted with how this turned out. Day one was ok. Morning of day 2 (before manager knew a 2nd night was booked) he knocked on our door, and as my brother walked to the door, it was already opened. His reason was to let us know check-out was 11am, it was 9am!!! He knew we were not happy and after that incident, he was overly friendly. The 3rd night, we realized one of our ipods was missing. It never left the room during our stay, so it was stolen! ($200 loss). We went down to the front desk and asked if it was found. Front desk told us if it was found, it would be in managers office to come back in the morning. Went back the next morning and it was not there. Couldve been cleaning crew? Who knows. 2 days spent by the pool, we had to use bath towels. Last day we were offered pool towels. Our last night, we had a clogged toilet, called front desk and they told us to come down for a plunger. I asked if they could plunge it because I did not want to be responsible..I was told either come down for plunger or wait til the next day!!!! Overall it was a terrible experience. Ive stayed at MANY HIE's throughout the years and never experienced such terrible service.

  • Stayed March 2011, travelled with friends
    • Value
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Helpful?
2 Thank joalenjd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackson, Wisconsin
Level Contributor
109 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 9 February 2011

Our room here did need a few updates - like new paint and good deep cleaning. But the room was comfortable. There were only 20 or so t.v. channels. We were supposed to have wifi but we were on the 3rd floor and were told there was no wifi on the 3rd floor. One time we had to go to the main sitting area to access the wifi and the owner's/manager's little daughter was sleeping on the couch and he told us to "shhhh" Really? It appeared the owner/manager used the hotel as a daycare for his daughter as she would watch t.v. in the sitting room and also ride her bike around the hallways. This was slightly disruptive. Also, the free breakfast was lacking. All in all, not a bad experience but we would probably stay in another place next time.

  • Stayed February 2011, travelled as a couple
    • Value
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Helpful?
1 Thank Fencelover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
114 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 16 January 2011

After reading some of the other reviews I was a bit hesitant to stay here but I was pleasantly surprised. Clearly a 2-3 star hotel in amenities but a 3-4 star hotel in quality, closer to a 4. Check in was efficient, front desk staff was friendly and helpful. I had a room with 2 queen beds and a pool view. Hotel is new, clean and convenient. I work in the hospitality industry and this hotel is of the "express class". What's most important is a clean, quiet, safe and friendly place to sleep. I will stay here again.

  • Stayed January 2011, travelled with family
    • Value
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Helpful?
2 Thank Orlando_Fam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pasadena, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 October 2010

I'm sorry to see such negative reviews for this hotel, as we have had only positive experiences (Two one-week stays). The facility is brand-new and is kept very clean. Management and staff are very friendly and helpful. We've stayed in a king and in a 2-queen room - both are great, though I preferred the king bed which allowed for a small sofa and coffee table. My mom stayed in a nicely accessible handicapped room with a roll-in shower. Internet service was available at no cost and was trouble-free. You can't beat the free breakfast and other amenities for the price. Location is convenient to highway and only a few miles' drive to plenty of shopping and restaurants. (Cracker Barrel is right across the street.) There's some nightlife if you look for it, but keep in mind this is primarily a retirement community. Of course it's not a 4-star hotel, but I would recommend it to anyone looking for great value!

  • Stayed September 2010, travelled as a couple
    • Value
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Helpful?
1 Thank notyouravggirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Lauderdale, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 May 2010

We recently stayed at this property with our Girls Softball Team. We should have known we would be in trouble when we first booked our rooms. Our confirmation number was simply "Harry". Upon check in all seemed fine, common area and rooms were clean, beds comfortable.

On our second night we arrived back to the hotel after 7pm, (Saturday night). The girls had just played 4 games that day and were looking forward to the pool. The "Manager " continually came out to check on us. As if to make sure we were behaving, and told us the pool closes at 8pm. WHAT???? All of the children 12yrs and up were supervised by their parents.

When we requested pool towels we were told "we don't have any" All of our guests had to use their room towels, which couldn't be replaced because there were none of those either. I actually had to dry myself with a hand towel after my shower ther next morning.

We were constantly told don't talk too loud and warned not to let our children run up and down the hallways. Our girls have a 10pm curfew and know better than to act anyway other than well mannered.

Our team travels frequently, and rest assured the next time a tournament is set, Holiday inn Express is off our list. This feedback will be passed on to other cities with travel teams as well.

  • Stayed May 2010, travelled on business
    • Value
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Helpful?
2 Thank Softball_Dad8186
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 9 March 2010

A missed wake up call in a hotel that brands itself for business is definitely a no-no in my book, but that wasn't it.
After i specifically told the cleaning lady that my room was ok and she didn't need to clean it that day, i got my door opened 3 times (no knock) on the same day by some other employee (he wasn't a cleaner).

On top of that, one day they "failed" to clean my toiled for some reason. I went down, and asked for it to be cleaned. I came back after a long day, only to find out the toilet was still dirty. The following morning i asked them to please check and clean my toilet. I came back at 5pm and only after i went downstairs and complained (again) they decided to clean up.

  • Stayed February 2010, travelled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank Cruz_Arg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Stuart

Property: Holiday Inn Express Stuart
Address: 7900 SW Lost River Rd, Stuart, FL 34997-7259
Phone Number:
Region: United States > Florida > Stuart
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 11 Hotels in Stuart
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express Stuart 2.5*
Number of rooms: 313
Official Description (provided by the hotel):
Welcome to the New Holiday Inn Express Hotel in Stuart, Florida This choice Stuart hotel is ideally located just off I-95, within 10 miles of beautiful Atlantic Coast beaches, perfect for business travelers and their families. Getting to and from the Palm Beach International airport is trouble-free with our free shuttle service. Our new Stuart, FL hotel offers the ambiance of a small town with convenient access to nearby beaches, including Jensen Beach, Sewall's Point and Jupiter Island, making it the perfect destination for your next Florida vacation. Attractions close to our hotel near Port St. Lucie include Balloons Over Florida, the Elliot Museum, and the Florida Oceanographic Coastal Center, which features interactive ecosystem exhibits. In addition, many golf courses are located nearby, including the Lost Lake Golf Club and the uniquely designed Champion's Club. Business travelers benefit from our Stuart hotel s convenient location off of I-95, near Palm Beach International Airport. Unlike other hotels in Stuart, we provide the business travelers with premium business amenities, including a meeting room, copy, fax and print services and free high-speed, wireless Internet access. Lodging in our Stuart hotel means you can enjoy our outdoor pool, 24-hour fitness center and complimentary breakfast bar, which features our signature cinnamon rolls. Start planning your trip today and check out our unbeatable Stuart, FL hotel deals. ... more   less 
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Also Known As:
Holiday Inn Express Stuart Hotel Stuart
Holiday Inn Stuart
Stuart Holiday Inn
Holiday Inn Express Stuart Florida

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