My entire family recently booked rooms there for a wedding (about 5 rooms). All but one room canceled and left for another hotel.
My niece and I arrived around 10pm on a Friday. You could tell immediately that the place was old and run down. The carpets were stained and the whole place smelled of mildew. The woman at the front desk almost seemed embarrassed and I feel for her as this is obviously a problem of bad management who doesn't care about their hotel.
We were given room 117 and against our better judgment we went to the room as it was late. I got 2 feet into the room and realized that it hadn't been cleaned since the last guest. Sheets were still unmade. We went right back to the front desk and asked for another room. The woman there was very apologetic and said "I can't believe this happened again".
We were issued another room (131). Although this one had been "cleaned" it still felt dirty. The chair had gigantic stains and the dresser had something running down the side that hadn't been cleaned and the tub was gross. But since it was so late we decided to suck it up and stay just for that night until we could find a new place. While I was in the bathroom getting ready for bed, my niece yelled that she had found bugs. Now, understanding that a 16 year old can be a bit dramatic at times, I didn't believe her until I saw it with my own eyes. We pulled back more of sheets and sure enough there were tiny bugs. I can't say for certain what species they were or if they were bed bugs but we certainly weren't taking any chances. We packed our things and left about 20 minutes later.
The other members of our party canceled soon after and were told they had been having problems all week.
While the one person we had dealt with was very friendly and apologetic, it is very clear that this hotel is neglected by the management and there didn't seem to be any attempt to improve the interior or even clean it. I have never been in a place that was so filthy.
Do not stay at the Quality Inn!
- Official Description (provided by the hotel):
- Village style shopping, Great Restaurants...BE SURPRISED!!! During Major League Baseball Spring Training located between two stadiums Three teams (Mets, Cards and Marlins). ... more less
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- Also Known As:
- Stuart Hotel Stuart
- Stuart Howard Johnson
- Howard Johnson Stuart
- Quality Inn Stuart Florida