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“Fantastic customer service”

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Doubletree by Hilton Sunrise - Sawgrass Mills
Ranked #1 of 4 Hotels in Sunrise
Certificate of Excellence
Port of Spain, Trinidad
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Fantastic customer service”
Reviewed 1 April 2014

Not only is the Front Desk satff amazingly friendly, but they were able to anticipate my needs. They were accommodating with a later check out, and storing our (many!!) suitcases after checkout so that we could make one last trip to the mall. I didnt get the name of the front desk agent, but she was a star.

This hotel is perfectly located opposite the Sawrass Mills Mall. They offered a comp wi fi as well as a shuttle to the mall every 45 minutes ( ran a bit late a few times and cost us a bit of a wait)
Perfect for a weekend shopping trip.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marissadz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnSchillingGM, General Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review, 12 April 2014
Thank you for taking the time to share your experience at our hotel. I have passed your wonderful comments along to the Front Desk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,208 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (148)
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English first
San Francisco, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 March 2014 via mobile

I didnt actually stay at this hotel I want to write about a young lady that work at front dest. Regena or Regene. went above and beyond to help guest that were attending our wedding. We was actually staying at GalleryOne and some of our guest ended up at your hotel. What she did for our wedding party was very rare customer service and made our wedding day perfect. All our friends made it on the yacht because Regins called any and everybody until they helped her. I just wanted to say that and thank her. Our frirnds praised her on our wedding day. And i thank her so much. Havinf my friends for my special day meant alot. If my husband and I come in the area again I will definitely look into stayimg at your hotel to meet Regena.

Stayed March 2014, travelled with friends
Helpful?
1 Thank walegail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnSchillingGM, General Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review, 12 April 2014
We are glad we could turn an inconvenient situation into something positive for your special day. Congratulations to Regina for taking part in the evening to make sure you and your friends experienced the best in customer service. Thank you for taking the time to share your recent experience and we hope to see you next ime you're in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia, Usa
Level Contributor
65 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 29 March 2014

A superbly well located and well run hotel practically across the street from Sawgrass Mills, a shopping mecca if ever there was one.

The well, clean , and modern facility offered free parking and a free shuttle to Sawgrass Mills making access to shopping, concerts and restaurants hassle free.

The in-house restaurant is well appointed and the hotel is kitty corner to Friday's and to Sam's.

Room Tip: The 'just-baked' cookies were great!
See more room tips
  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Samie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnSchillingGM, General Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review, 12 April 2014
I'm glad you enjoyed your stay and look forward to seeing your next time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Detroit, MI
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 29 March 2014 via mobile

We stayed for 5 nights in late March. The hotel was very nice, but it's location and the helpfulness of the staff are its best features. It's right across from the huge Sawgrass Mills Mall, with all of its shopping and dining. It's also very close to the BBT Arena if you're attending an event. The hotel offers a free shuttle to both places. The staff is just great, and they go out of their way to be friendly and helpful. The rooms and pool are pretty standard for a Hilton.

Stayed March 2014, travelled with family
Helpful?
Thank Docray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnSchillingGM, General Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review, 12 April 2014
Thank you for taking the time to share your experience at our hotel. We have passed your wonderful comments along to the team. We would love to have you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 March 2014

The location of this hotel is excellent! - hockey & shopping! I cannot begin to say enough about the staff at this hotel! Everyone is friendly, efficient, helpful & are willing to do anything to make your stay perfect! Check-in & check-out was fast. The shuttle is so nice - to be picked up quickly with a smile & information of the area - perfect! I highly recommend this hotel!

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Buffer582
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnSchillingGM, General Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review, 12 April 2014
Thank you for taking the time to share your experience with our hotel. We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 28 March 2014

The hotel is large and is located across the street from Sawgrass Mills Mall. It is an average Hilton. It has a bar and restaurant which are reasonable. Had breakfast buffet and was good. Most of the staff were very friendly and helpful. We would stay again if in the area.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank JeffBarb17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnSchillingGM, General Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review, 12 April 2014
Thank you for taking the time to share your experience with our hotel. We hope to see you again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lauderdale, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 March 2014

I woke up after my first night to a bed of ant. They were all over me in my head and else where. They bit me so badly until I can still feel the sensation of something biting me daily. I have told the management what happen. I guess their way of handling this was to spray, but the next night there were still a few that came from somewhere. We did not leave our room nasty with food in it, so we don't know where they came from.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
3 Thank Etheldra G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnSchillingGM, General Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review, 28 March 2014
We are very sorry for the unfortunate experience you had at our hotel and appreciate your feedback. Our first priority is the comfort, health, and safety of our guests. We have contacted a local pest control company to address the ant situation and will be following up with you shortly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton Sunrise - Sawgrass Mills

Property: Doubletree by Hilton Sunrise - Sawgrass Mills
Address: 13400 West Sunrise Boulevard, Sunrise, FL 33323-0909 (Formerly Crowne Plaza Fort Lauderdale at Sawgrass Mills Mall)
Phone Number:
Region: United States > Florida > Broward County > Sunrise
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Sunrise
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Doubletree by Hilton Sunrise - Sawgrass Mills 3.5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Doubletree By Hilton Sunrise - Sawgrass Mills Hotel Sunrise
Crowne Plaza Sunrise
Sunrise Crowne Plaza
Doubletree By Hilton Sunrise - Sawgrass Mills Florida

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