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“Average Doubletree” 3 of 5 bubbles
Review of Doubletree by Hilton Sunrise - Sawgrass Mills

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Doubletree by Hilton Sunrise - Sawgrass Mills
Ranked #1 of 4 Hotels in Sunrise
Certificate of Excellence
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Average Doubletree”
3 of 5 bubbles Reviewed 5 June 2014

Stayed here for week on a business trip. It is located across the street from the sawgrass mills mall so if you like to shop its a good place. I was in a two room suite which I would barely qualify as two rooms. I've stayed at a few doubletrees in 2 room suites and this was by far the worst.

The room seems like at one time it was just a regular room and they just nocked thru a wall to create a small bedroom. The bathroom is right as you come in. Usually they are off the bedroom in 2 room suites. There is a couch and table, the couch is so uncomfortable I only sat on it once the entire week. Then there is a tv and another chair and ottoman.

The bedroom is pretty tiny. Large enough for a king size bed two end tables and a dresser with a tv on it. No closet at all that is in the hall as you come into the room.

Bathroom is your typical tub/shower combo one sink and a mirror. The shower pressure was pretty low. I had them look at it and they said the fixed it but it didn't appear to be any different.

Had breakfast int he restaurant a few times. It was ok your typical hotel restaurant breakfast.

Overall the hotel is average. The location is what really sells it being across the street from the mall and down the street from BB&T center. There are tons of restaurants in the area as well.

  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Minorthr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,139 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (145)
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English first
Buenos Aires, Argentina
Level Contributor
200 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
4 of 5 bubbles Reviewed 5 June 2014

A very good and affordable hotel if you need to be in the Sawgrass shopping area. Not perfect though, at least two points for improvement: We were here just for two nights and on the full day room cleaning was scheduled too late (around 4PM). Therefore when we returned after lunch from an exhausting shopping spree to enjoy a shower and a quick nap we found that for the former we had neither clean towels nor bathroom amenities and for the latter we were interrupted by the cleaning lady at 4 PM. Secondly, a few surveillance cameras connected with reception in the parking lot in front of the hotel will increase the feeling of safety when parking at night.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Diego_W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KellyBolyardGM, Guest Relations Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review, 15 June 2014
Thank you for taking the time to share your comments and feedback of your recent stay at our hotel. We value the concerns of our guests so we may better their future experiences. Despite the mishaps we would love to have you back for another chance to show you what we have to offer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 4 June 2014

I had a great stay. The bed was comfortable and the staff was very friendly...will definitely be back again. I did not get to eat at the restaurant but the food smelled good. I guess I need 200 characters so Ill stop typing when I get there but dont know what else to say. Great Hotel

  • Stayed May 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KellyBolyardGM, Guest Relations Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review, 7 June 2014
Thank you for taking the time to share your experience with our hotel. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Finland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 4 June 2014

Nice, clean hotel. Good breakfast. Big room and good beds. Nice air condition. Very near the Sawgrassmills, but not in walking distance so the free shuttle is great! Lot of parking lots and they are free.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Paula V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KellyBolyardGM, Guest Relations Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review, 14 June 2014
Thank you for taking the time to share your experience with our hotel. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
tel-aviv
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 4 June 2014

Stayed there, clean friendly staff ,great rooms , great location for my shopaholic wife, right across the road from the huge Sawgrass mall, would be happy to stay there again, recomend this hotel, Regina in the reception was most helpfull

Room Tip: great location, clean , friendly staff
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  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank stevenlevine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KellyBolyardGM, Guest Relations Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review, 14 June 2014
Thank you for taking the time to share your experience with our hotel. We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Friendship, United States
1 review
5 of 5 bubbles Reviewed 31 May 2014

I stayed at the DoubleTree for three nights while attending a conference at a different hotel. I arrived in the evening and was greeted by Regina at the front desk. She was extremely outgoing and really went out of her way to make you feel welcome. She was so friendly, is full of life and has a great personality! The facility was clean and the other staff was wonderful as well.

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jasmine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KellyBolyardGM, Guest Relations Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review, 7 June 2014
Congratulations to Regina for taking part in the evening to make sure you experienced the best in customer service. Thank you for taking the time to share your recent experience at our hotel and please come back to visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Saint Lucie, Florida
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 30 May 2014 via mobile

Since a management change week this week some long term employees have lost there jobs with no compensation. This devalued the hotel and has unfortunately left all the employees with fear of losing there jobs. I have been staying at this hotel every week for 2 and half years. I have already in the short couple of days seen a change that fails to live up to the Hilton standard. I will no longer be staying at this hotel. I would advise not to seek reservations at this hotel. I wish all the present employees the best and hope that you have continued employment and continued happiness.

  • Stayed May 2014
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Andy2433
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KellyBolyardGM, Guest Relations Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review, 2 June 2014
I am extremely disheartened to hear that you will not be staying with us anymore. Please know that there were some tough decisions that were made regarding the staff at the hotel and some associates were not retained. We do value your business and hope that you will give us another chance.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton Sunrise - Sawgrass Mills

Property: Doubletree by Hilton Sunrise - Sawgrass Mills
Address: 13400 West Sunrise Boulevard, Sunrise, FL 33323-0909 (Formerly Crowne Plaza Fort Lauderdale at Sawgrass Mills Mall)
Phone Number:
Region: United States > Florida > Broward County > Sunrise
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Sunrise
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Doubletree by Hilton Sunrise - Sawgrass Mills 3.5*
Number of rooms: 250
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Odigeo, Hotels.com and Hilton Hotels Direct so you can book your Doubletree by Hilton Sunrise - Sawgrass Mills reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton Sunrise - Sawgrass Mills Hotel Sunrise
Crowne Plaza Sunrise
Sunrise Crowne Plaza
Doubletree By Hilton Sunrise - Sawgrass Mills Florida

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