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“Construction - toilet overflowed - no help”

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La Quinta Inn & Suites Sunrise Sawgrass Mills
Ranked #3 of 4 Hotels in Sunrise
Guayaquil, Ecuador
Level 6 Contributor
406 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
“Construction - toilet overflowed - no help”
Reviewed 17 October 2013

50% of the hotel is under construction. Contractors use the same elevator as guests so you have to be careful because they might hit you with all kinds of stuff they are using while renovating the rooms.

The worst part of the stay was at 11pm when the toilet overflowed! The whole floor was full of whatever you can imagine.... No more words needed. Front desk person in charge told us that she can not help us. The only thing she offered was not to charge us for the room. It was almost midnight and we had to leave to the airport at 5am. We decided to stay for a few hours.

We left at 5am as planned. Without being able to get the front desk person attention. I guess that we were not noisy engough to wake her up. We just left a note saying that we checked out.

Stay away from this hotel. At least until they finish the renovation. It's a pity since is very close to Sawgrass Mills Mall.

Room Tip: On site construction!
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  • Stayed October 2013, travelled as a couple
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Thank alerf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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A TripAdvisor Member
Reviewed 29 September 2013

I stayed for three days on business and was impressed with the quality of the rooms and hotel, generally, for what I paid. I found the staff helpful and friendly, breakfast was fine and free USA newspaper daily. My only bugbear was the terrible Internet speed (<1Mb download on a good night). I confirmed this with technical support who had to reset my router before it could even connect properly. It's the same speed across the road, where a sister LaQuinta is also available. It's a shame, because I have to access my work while I am on the road and my laptop wouldn't connect at such low speeds. Otherwise I'd rate 5 stars and definitely return again if they fix the slow Internet.

  • Stayed September 2013, travelled solo
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Review collected in partnership with La Quinta

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 September 2013

My daughter and I stayed at this property in August. We flew in from Toronto to shop at Sawgrass Mills for 2 days then we were taking a cruise. We booked this online using Expedia which lists this as a 3 star property.

We pulled into the hotel parking lot and it looked bright and new. As we were checking in the receptionist advised us we were at the wrong property. Apparently, the one we were booked at was directly across the street adjoining the gas station. Same hotel name - same owners. So we drove across the street only to find a terrible looking hotel clearly under renovation and not newly renovated. There was a crowd of shady guys in the parking lot......I was reluctant to proceed. I asked the receptionist if we could go back to the first property since it was owned by the same company and she said i would lose my prepaid room and would have to pay again and pay more. Sadly, we checked in.

There are fans blowing air in the hallways to absorb moisture. The room smelled like mold, was dark and dingy. It clearly wasn't cleaned as there was still someone else's hair in the shower. The doors were paper thin and as a result we were up all night due to the noise in the hallway til around 4am. In the morning when I mentioned this to the receptionist she advised me to call the front desk if it happens again "as they kick people out all the time."

The so called gym had no equipment that worked - in fact nothing was even plugged in....

It was a terrible stay.

  • Stayed August 2013, travelled with family
    • Value
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    • Cleanliness
Helpful?
Thank Seema E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buenos Aires, Argentina
Level 4 Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 10 August 2013

We have stayed several times at both La Quinta Sunrise, and we always enjoy it. All the staff are very kind and resolve any problem what we could have. I really recommend to stay there. Excellent rate according services.

  • Stayed November 2012, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Stella C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Quinta Inn & Suites Sunrise Sawgrass Mills

Property: La Quinta Inn & Suites Sunrise Sawgrass Mills
Address: 13651 NW 2nd St, Sunrise, FL 33325-6202
Phone Number:
Region: United States > Florida > Broward County > Sunrise
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Sunrise
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — La Quinta Inn & Suites Sunrise Sawgrass Mills 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Baymont Inn Sunrise
La Quinta Sunrise
Sunrise Baymont Inn
La Quinta Inn & Suites Sunrise Sawgrass Mills Florida

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