This resort is gorgeous. The facilty, amenities and beach were perfect. I am shocked that anyone has anything bad to say about this place. What in the world are we expecting if this isn't good enough??? There were NO problems at all. The staff were professional, friendly, accommodating and knowledgable about the area (in particular, Alex, Kelvin, Julian, Gaston, and Alison). Somehow, after our amazing experience we were given a discount because the spa wasn't open yet? We hadn't noticed. Incredible. Like another reviewer, after reading some other reviews was worried so talked with the manager about my concerns. He assured me that everything would be fine and he was right. If it hadn't been, I'm confident any concerns we had would have been handled promptly and professionally.
The only down side of our trip was the unfortunate experience of seeing another guest be very rude to one of the young men assisting with lounge chairs and umbrellas on the beach. Apparently, this guy was steamed because our chairs had been put too close to his. He was rude and inconsiderate -- exactly the kind of person you don't want to deal with in any capacity. We were amazed by the response of the hotel employee. After working for hours in the HOT sun, dragging umbrellas and lounge chairs around the beach for people, he was gracious and apologized to this guest even though he'd done nothing wrong. We went inside to the management to let them know about the situation and to let them know how impressed we were with how the employee handled things.
Can we just please all be decent and respectful to others? Really. Please.
- Official Description (provided by the hotel):
- Soak up the style and tranquility of the new Grand Beach Hotel Surfside where Luxury and Comfort are within Reach! Discover a true gateway to paradise! A contemporary Miami all-suite hotel on the ocean, the Grand Beach Hotel Surfside features luxurious accommodations, breathtaking ocean views, and easy access to world-famous beaches, attractions, restaurants, shopping malls, and nightspots. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotelopia, Hotels.com, Agoda, LoveHolidays, Traveltool, S.L.U., TripOnline SA, TravelUp, Superbreak UK, Evoline ltd, Cancelon and HotelQuickly so you can book your Grand Beach Hotel Surfside reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Grand Beach Hotel Surfside Florida