This is a beautiful building in a great location, but when we visited, the management and staff acted like they had been open 4 days, not 4 months. Housekeeping would promise you anything, but rarely delivered. Management would not honor the confirmed reservation and rate (through Travelocity) of companions who selected the hotel as the base for their wedding. Balcony partitions were not in place (4 months after opening). One of the televisions in my room had never been hooked up and we needed to call for a coffee pot. We asked for our room to be made up at 10:00 and were assured it would be, only to have them show up to do it at 3:30 when we were entertaining. It seems clear that both the management and staff were not properly trained for the high end hotel industry. Just about everyone should be replaced and perhaps it would be a good venue. Things may have improved since March 1, but I doubt it.
- Official Description (provided by the hotel):
- Soak up the style and tranquility of the new Grand Beach Hotel Surfside where Luxury and Comfort are within Reach! Discover a true gateway to paradise! A contemporary Miami all-suite hotel on the ocean, the Grand Beach Hotel Surfside features luxurious accommodations, breathtaking ocean views, and easy access to world-famous beaches, attractions, restaurants, shopping malls, and nightspots. ... more less
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- Also Known As:
- Grand Beach Hotel Surfside Florida