Wow. I've never experienced this before. We recently stayed for 3 nights. When I returned home, I found the "correct" charge on my card and 2 unauthorized charges. I called and spoke to a "manager", who said he could not find one of the unauthorized charges in his system (he insisted it was not from the hotel) and that the other was an error and he would credit. Instead of crediting, he charged my account AGAIN. When I called back, he said my bank had screwed up and he did not charge it again. He said he was the highest person available that could help me and my only recourse was to investigate with my Bank. I contacted the bank, all of these charges are indeed from the hotel, and I'm sure this will eventually be cleared up via the Bank's claim process. There is something seriously wrong where the highest "manager" cannot see unauthorized charges to my card and does not know the difference between how to make a credit or debit to my account. Not to mention he was rude to me about the whole process.
The hotel itself is nothing special. The room was small and run down. Chipped tile in bathroom.
- Official Description (provided by the hotel):
- Recently Renovated. The Comfort Suites® hotel is centrally located in the heart of Tallahassee. The hotel is within minutes of the Florida State Capital, Florida State University, Florida A&M University, the Tallahassee Memorial Hospital, the Tallahassee-Leon County Civic Center, Governor's Square mall and other downtown attractions. The Tallahassee Regional Airport is eight miles from the hotel. Additional area attractions and businesses include federal and state courthouses, and the Turnbull Florida State Conference Center. There are also golf courses, theaters and a variety of restaurants and lounges near the hotel. The hotel has many wonderful features and amenities, including:- Free wired and wireless high-speed Internet access- Free hot breakfast buffet- Free local calls- Free weekday newspaper- Free coffee in the lobby. ... more less
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- Also Known As:
- Comfort Hotel Tallahassee
- Comfort Suites Tallahassee
- Tallahassee Comfort Suites