The Good Stuff: The Courtyard Marriott on Appalachee Parkway is in an excellent location for anything in Tallahassee -- from business to sightseeing to shopping. The common areas are very attractive.
The Bad: I travel frequently for business and not much shocks me, but Kristen (Kirsten?) --- the morning manager at the Courtyard -- made a bad situation worse.
The hotel has some noise issues. It's adjacent to a freight railroad and I just happened to be there on a bad night when trains rumbled by frequently all night and blew their (very loud) whistles repeatedly. The hotel's contractor also picks up garbage at approximately 1am. Seriously.
After a fairly sleepless night, between the trains and the garbage collection, I looked around and saw a fairly empty parking lot. The next morning I spoke with Kristen (Kirsten?) and asked her how full the hotel was. She said "about half."
I asked her why if the hotel was so empty was I given a room facing the railroad, and close enough to the dumpsters that the garbage trucks shook my window at 1am. She said "our guests frequently complain about the noise."
Recognizing a non-answer when I hear one, I said "are you telling me that rooms facing away from the trains, or facing into the courtyard itself are just as noisy?" She responded "guests complain in all our rooms."
I just had trouble believing that. But here's the choice: either they treated me badly by assigning me an awful room when the hotel was half empty. Or the entire hotel is just too noisy to stay in when there are other choices in Tallahassee -- and certainly at the $189/night rate I paid.
Take your pick -- but I'm unimpressed by the manager's response -- and I certainly won't be staying there again. And by the way -- I'm a Marriott Silver Elite -- and they still treated me this way.
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- Also Known As:
- Courtyard Tallahassee Capital Hotel Tallahassee
- Tallahassee Marriott
- Tallahassee Courtyard