After reading about this hotel, we could not wait for our vacation to come! However, after driving seven hours, we walked into one BIG disappointment. To begin - we tried calling during our commute to let the staff know we would be a late arrival; it literally took 30 minutes before someone finally answered my phone call and put me at ease. We arrived at the hotel and were greeted by a valet who assured us a bellman would meet us in the lobby to take our luggage up... we learned that there was no bellman on duty as the front desk agent (from Miami, whose name I regretfully cannot recall although I think it may have been Samantha) rudely told us to push the cart up to the room ourselves and then leave it outside the door. How is it possible that staff cannot communicate well enough to know who is currently on-site and who isn't? My friend and I also requested a high floor and were put on level 2... when we asked if there was a higher floor, the wonderfully hostile front desk agent informed us that they have a room available on 4 but they "don't consider that a high floor"... TWO is higher than FOUR. Aside from that, we never received the dental kit we requested twice or the robe (mind you, those were three SEPARATE occasions). The only helpful staff members were the valet Chris who informed us about local pools & radio stations we could listen to, and the bellman from Miami who was also a gem and assisted us with our room move (the fragrances are so strong on every floor we had trouble breathing with certain scents). For being a Marriott property and the only "upscale" boutique hotel in Tallahassee, it was a complete JOKE as far as service was concerned. The property itself is beautiful and in a GREAT central location, but that staff is their downfall. Knock them out one by one - they are your weakest link!
- Official Description (provided by the hotel):
- Hotel Duval, Tallahassee's first boutique hotel experience, is a diamond tucked into the charming heart of North Florida. We offer everything you need for a perfect stay: sensational accommodations, exquisite food and drinks, thrilling entertainment and gorgeous event spaces. Hotel Duval is a contemporary reminder of Tallahassee's rich history. Once the prominent place to meet and shape Florida's future, this renovated boutique hotel boasts upscale accommodations, a rooftop bar, and a Shula's 347 Grill. Hotel Duval is proud to be a member of the Marriott Autograph Collection, an exclusive portfolio of innovative and stylish boutique hotels. Marriott Rewards members can earn and redeem benefits at Hotel Duval. Come to the Hotel Duval for business or pleasure. Dine here. Drink here. Host a wedding or meeting. It's the hotel for all seasons, all guests, and all moods. ... more less
- Reservation Options:
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- Also Known As:
- Tallahassee Park Plaza