We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“There were worms.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Hotel Duval, Autograph Collection
Ranked #9 of 58 Hotels in Tallahassee
Certificate of Excellence
Gardiner, Montana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“There were worms.”
Reviewed 12 July 2014

My boyfriend, sister, and I decided to stay at Hotel Duval for one night because we had an early flight from Tallahassee. We thought that "Tallahassee's Only Boutique Hotel" would have personality, and we were looking forward to it being the last part of a mini-vacation to Florida.

On arrival, the staff were friendly and the lobby was nicely decorated. However, first inspection of the room led to the first of many disappointments. We knew from other reviews that the rooms had a strange layout, with the bathroom as being part of the room. It was a little worse than I was expecting. The glass doors did not fully close in the corner and were transparent enough that they offered no privacy. Also, there was no working fan in the bathroom. The only "scent experience" we experienced was that of the smell of each other's trips to the bathroom. That combined with the dampness (from no working fan) made the whole visit a drag.

But wait...it gets worse. The morning that we left, my boyfriend took a shower. He accidentally dropped his washcloth on the floor and reached to pick it up. Fortunately, he noticed that the cloth had several writhing black worms on it before continuing to use it. These larva must be thriving in the consistently damp rooms and among the little black stones of the shower floor. To say the least, we were appalled.

We left the hotel before management staff was on duty, but when we reached a layover at the Atlanta airport, I tried to call the hotel to report what we had experienced that morning. Time after time, no one answered the phone. When I did get a hold of a front desk staff member, they put me on hold for fifteen minutes and I hung up.

I had decided to forget about the whole thing, until my boyfriend noticed that he had been charged twice for our wonderful stay at the Hotel Duval (once by Priceline and once by the hotel, themselves). The hotel staff was helpful with the refund but seemed unperturbed when my boyfriend told them about the worms.

  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank 960ARen960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah K, Public Relations Manager at Hotel Duval, Autograph Collection, responded to this review, 14 July 2014
Dear 960ARen960 –

It is with my deepest sincerity that I apologize for the issues you encountered during your stay. These conditions are clearly unacceptable and we are taking your observations seriously. We are currently conducting an inspection of every single shower and will thoroughly investigate any signs of such issues. I assure you that addressing these concerns will be our number one priority.

Please contact me directly to further discuss this issue.

Sincerely,

Sarah Kilgore
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

661 reviews from our community

Traveller rating
    351
    148
    86
    45
    31
See reviews for
139
139
37
255
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (140)
Date | Rating
  • English first
  • French first
  • Italian first
  • Norwegian first
  • Any
English first
Ball Ground, Georgia
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 10 July 2014

I tagged along on hubbys business trip for one night & stayed at Hotel Duval. Very sleek lobby - we were offered water bottles upon check in. Valet guys are so nice and friendly! They also had a Marriott Reward Members reception with free drinks & apps. Room was nice and had "modern" decor. Modern as in dark wood ikea looking furniture, but done right & cute. As for the frosted bathroom door (as others reviewed) that is a bit weird, even for us older married couples. But overall a great room, and very well kept.
Had Dinner at Shula's inside hotel- Very expensive compared to the cost of the room. But we knew that so were not shocked. Started with the Ahi Tuna app - Awesome!, Shared the Porterhouse steak and sides w/hubby (we had a late lunch anyway) Was awesome!! Ordered a bottle of whine (Malbec) to round out dinner. Only came to about $101 before tip. Great Service as well - Our waiter - Christian - was very professional but had a great personality - and did not snub us when said we were going to share a plate as some high end steakhouses do "frown" upon that:)
The rooftop lounge was was nice to have a glass of wine and enjoy outside evening with hubby. Well that was until we realized it was :Ladies night" and they had free cosmos for any girl after 10. And by any girl I mean young girls flooded the place for free drinks. really did not want to spend rest of night with a bunch of college girls (obviously not staying at hotel - locals) looking for free drinks so we left.
The free breakfast coupon we though was just going to be continental as it stated on it but ended up being - Eggs, ham or bacon, toast, potatoes, and juice. Perfect - was great food! Again service was outstanding!
Asked for a late check out while hubby was at meeting and that was so easy - Again Great service at Front desk. Very sophisticated feeling hotel for an affordable rate!

Bottom Line - GREAT SERVICE, nice rooms, and a very pleasant stay! Would def stay again! Great Job Hotel Duval!

Room Tip: We stayed in Room 321 - Corner with two windows - 3rd floor - was very nice!
See more room tips
  • Stayed July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kelly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah K, Public Relations Manager at Hotel Duval, Autograph Collection, responded to this review, 14 July 2014
Dear Kelly B –

Thanks so much for taking the time to write a review of Hotel Duval.

We are certainly glad you got to join your husband on his work trip! It sounds like you had an all around wonderful guest experience, which is always our goal.

Again, thank you so much for your kind words about our property. We look forward to the next time you have an opportunity to visit Hotel Duval!

Sincerely,

Sarah Kilgore
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Longwood, Florida
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 July 2014

While in Tallahassee, Fl. last weekend, we were lucky enough to book a room at the Hotel Duval. From the beginning with the valet parking, to the delicious breakfast at LeRoc Bistro the next morning, I must say this is one of the most comfortable hotels I've ever stayed at. Our room was a suite, with a lovely sitting area, and an amazing duel head shower! The sleeping area was very cool, the bed extremely comfortable, and very quiet during the night. Our breakfast at LeRoc was very good, service was excellent! We were even given a cup of Starbucks coffee to go! I would highly recommend Hotel Duval to anyone visiting Tallahassee, FL.

Room Tip: The suite was very nice!!
See more room tips
  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank njwebb81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah K, Public Relations Manager at Hotel Duval, Autograph Collection, responded to this review, 14 July 2014
Dear njwebb81 –

Thank you so much taking the time to review our property and for your kind words. Our staff strives to deliver an excellent guest experience to every person who enters Hotel Duval.

Again, thank you for choosing Hotel Duval and we look forward to seeing you again very soon!

Sincerely,

Sarah Kilgore
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lauderdale, Florida
2 reviews
Reviewed 9 July 2014

I recently came to Tallahassee to visit some friends and had the absolute pleasure of staying at Hotel Duval. I have always heard great things about the hotel, but experiencing it first hand was out of this world! I have to start with the staff. I have stayed at many hotels across the country and I don't think I have ever met a friendlier and enthusiastic group of people. Their passion for hospitality was easy to see. Next the room. I loved everything about it. The colors, the design. A+. Finally the food. I had the pleasure of eating at both Shula's and Leroc. Best steak and best burger I have ever had. I also was able to make it up to Level 8 for a drink and loved the atmosphere, set up and bartenders. Next time I make it up to Tallahassee, I will definitely be returning to Hotel Duval!

  • Stayed June 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Gatornews26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah K, Public Relations Manager at Hotel Duval, Autograph Collection, responded to this review, 14 July 2014
Dear Gatornews26 -

Thank you so much for the outstanding review of our property. We are very happy to hear how much you enjoyed the different aspects of Hotel Duval.

We look forward to your next visit and thank you for choosing Hotel Duval!

Sincerely,

Sarah Kilgore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palm Beach, Florida
1 review
Reviewed 8 July 2014

After reading about this hotel, we could not wait for our vacation to come! However, after driving seven hours, we walked into one BIG disappointment. To begin - we tried calling during our commute to let the staff know we would be a late arrival; it literally took 30 minutes before someone finally answered my phone call and put me at ease. We arrived at the hotel and were greeted by a valet who assured us a bellman would meet us in the lobby to take our luggage up... we learned that there was no bellman on duty as the front desk agent (from Miami, whose name I regretfully cannot recall although I think it may have been Samantha) rudely told us to push the cart up to the room ourselves and then leave it outside the door. How is it possible that staff cannot communicate well enough to know who is currently on-site and who isn't? My friend and I also requested a high floor and were put on level 2... when we asked if there was a higher floor, the wonderfully hostile front desk agent informed us that they have a room available on 4 but they "don't consider that a high floor"... TWO is higher than FOUR. Aside from that, we never received the dental kit we requested twice or the robe (mind you, those were three SEPARATE occasions). The only helpful staff members were the valet Chris who informed us about local pools & radio stations we could listen to, and the bellman from Miami who was also a gem and assisted us with our room move (the fragrances are so strong on every floor we had trouble breathing with certain scents). For being a Marriott property and the only "upscale" boutique hotel in Tallahassee, it was a complete JOKE as far as service was concerned. The property itself is beautiful and in a GREAT central location, but that staff is their downfall. Knock them out one by one - they are your weakest link!

Room Tip: Request a HIGH FLOOR and remind them that level 4 is still higher than level 2! Also - be careful of...
See more room tips
  • Stayed May 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Victoria S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah K, Public Relations Manager at Hotel Duval, Autograph Collection, responded to this review, 9 July 2014
Dear Victoria –

Thank you for taking the time to review our hotel. We appreciate all feedback and take these concerns into consideration while making improvements to Hotel Duval.

I am so sorry to hear that you were not satisfied with your stay.
We strive to provide friendly and attentive service in hopes that every person who enters our hotel will have wonderful guest experience. The service issues you mentioned will be addressed. In regards to the phone issue, please know that we are in the process of implementing a new phone system, which will allow us to provide the best phone customer service possible.

We are so sorry to hear that you felt the fragrances on the floors were too strong. We have dialed back the fragrance levels to the lightest setting possible.

I am happy to hear that you were pleased with Chris from valet and will forward on your compliments to him.

If your travels bring you back to this area in the future, I hope you will give us another try. We appreciate your business and will do anything we can to regain your trust. Please contact me directly if I may ever assist you with anything.

Thank you,
Sarah Kilgore
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sarasota, Florida
Level Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 7 July 2014

The hotel was very nicely done, modern fixtures, but we felt it was trying to hard to be cool with the bathroom sliding doors; hard to have privacy in the bath area. Liked the rain shower, though, and common areas were pretty throughout the hotel. Tiny workout room and no pool just to inform people who may want this; nice Level 8 lounge with good view of area.
Biggest downside was the lighting - all interior rooms were extremely dark; hard to get ready in the morning with such dim light.
Biggest upside was Shulas' - we had best filet mignon ever. We do not usually eat at chain places like that for fancy meals, but the steak was worth mentioning.
Just an fyi...Tallahassee is a really depressed area, not much else but the college.

Room Tip: Just very dark inside the room. Not much you can do about that.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NinaTee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah K, Public Relations Manager at Hotel Duval, Autograph Collection, responded to this review, 9 July 2014
Dear NinaTee -

We appreciate your business and thank you for taking the time to review our property.

We are glad to hear that you liked our current décor and enjoyed our rain shower. We are currently working on updating the equipment in the fitness center as well as improving the lighting in the rooms so you have something to look forward to on your next trip.

We are so happy to hear that you enjoyed dining at Shula’s and the view at Level 8.

If you find yourself heading back to Tallahassee in the future and are in need of assistance, please contact me directly.

Sincerely,
Sarah Kilgore
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 June 2014

Checking into the hotel, was immediately hit with a damp moldy smell in the room (it's why they put fragrant scents in the hallway to try to cover up). The rooms are small and awkward, and the room does not live up to an AUTOGRAPH Hotel. The finishes were cheaply done and the rooms were covered in scrapes, dings dents that you just expect to see in a Premium room.

It is sad when a Gold Member would rather stay at a Courtyard than an Autograph Hotel

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kyle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah K, Public Relations Manager at Hotel Duval, Autograph Collection, responded to this review, 9 July 2014
Dear Kyle B –

Thank you for taking the time to review our hotel. We appreciate all feedback and take these concerns into consideration while making improvements to Hotel Duval.

We are sorry to hear that you were disappointed in our rooms. We are currently working on updating and improving the functionality of our rooms.

Again, I apologize that you were not happy with your stay. Please give us another try in the future; I think you will enjoy the improvements that should be complete by this fall.

Sincerely,

Sarah Kilgore
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Tallahassee hotels
0.1 mi away
Aloft Tallahassee Downtown
Aloft Tallahassee Downtown
#14 of 58 in Tallahassee
574 reviews
0.3 mi away
Four Points by Sheraton Tallahassee Downtown
0.3 mi away
Doubletree Hotel Tallahassee
Show Prices
Show Prices
Show Prices
1.1 mi away
Home2 Suites by Hilton Tallahassee State Capitol
3.3 mi away
BEST WESTERN PLUS Tallahassee North Hotel
0.4 mi away
Governors Inn
Governors Inn
#28 of 58 in Tallahassee
163 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Duval, Autograph Collection? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Duval, Autograph Collection

Property: Hotel Duval, Autograph Collection
Address: 415 North Monroe Street, Tallahassee, FL 32301-1257
Region: United States > Florida > Florida Panhandle > Tallahassee
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Tallahassee
#8 Romantic Hotel in Tallahassee
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Duval, Autograph Collection 4*
Number of rooms: 117
Official Description (provided by the hotel):
Hotel Duval, Tallahassee's first boutique hotel experience, is a diamond tucked into the charming heart of North Florida. We offer everything you need for a perfect stay: sensational accommodations, exquisite food and drinks, thrilling entertainment and gorgeous event spaces. Hotel Duval is a contemporary reminder of Tallahassee's rich history. Once the prominent place to meet and shape Florida's future, this renovated boutique hotel boasts upscale accommodations, a rooftop bar, and a Shula's 347 Grill. Hotel Duval is proud to be a member of the Marriott Autograph Collection, an exclusive portfolio of innovative and stylish boutique hotels. Marriott Rewards members can earn and redeem benefits at Hotel Duval. Come to the Hotel Duval for business or pleasure. Dine here. Drink here. Host a wedding or meeting. It's the hotel for all seasons, all guests, and all moods. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Ebookers, Marriott, Travel Republic (UK), TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Hotel Duval, Autograph Collection reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Tallahassee Park Plaza

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing