On a recent trip to Tallahassee selected Doubletree based on my experience with other Doubletree properties like the one in Somerset. We learned quickly standards are clearly different. Since I travel frequently to the Doubletree in Somerset I expected the same level of service and quality. BAD ASSUMPTION ON MY PART,,,
Have been a Hilton Honors person for years and always get the warm cookie plus a goodie bag which has chips, apple, granola bar, candy bar, etc. when I asked they said I had to be a higher level of member to get any perks. Then she questioned if I was even a member because she couldn't find me in her system in Florida, again something I have never experienced in the past. I had my number which of course then the system accepted.
Somerset has free coffee station in the lobby all day for guests. This hotel has a Starbucks that has later hours.
Somerset offers honors guests free wifi in the room, here had to pay.
The final insult was a room with damaged walls, blood on the ceiling where a bug was killed, Loose shower fixture and mold in the shower stall walls.
- Official Description (provided by the hotel):
- Check-in complete with complimentary chocolate chip cookies. ... more less
- Reservation Options:
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- Also Known As:
- Tallahassee Doubletree
- Doubletree Tallahassee