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“Great Hotel”

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Sheraton Tampa Riverwalk Hotel
Ranked #62 of 163 Hotels in Tampa
GreenLeadersSilver level
New York,NY
Level 6 Contributor
561 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 213 helpful votes
“Great Hotel”
Reviewed 14 May 2014

Stayed here for a long weekend attending a Sunday wedding. Staff was great. Except one front desk gentleman that was grumpy. Everyone else especially the valet were exceptional. Rooms were modern and spacious and located in downtown Tampa. Would stay here again.

  • Stayed May 2014, travelled with friends
    • Value
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Helpful?
Thank StefMillz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AL A, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review, 16 May 2014
Thank you for sharing your experience with us. We are glad to hear that you enjoyed your visit and you found our valet staff professional. It is very disappointing however to hear that one of our staff wasn’t as accommodating as he/she should be. I hope you will accept our apology for this issue. Our guest's needs and satisfactions are very important to us and to not have met that expectation for our guests is not a standard here at the Sheraton. I assure you that we are using your comments as a guide for our future encounters to be managed more seamlessly. Once again, thank you very much for your feedback and we hope to see you again.

Kind Regards,
AL M. ALSALEH – HOTEL NIGHT MANAGER
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (362)
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English first
Akron, Ohio
Level 3 Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 13 May 2014

We just returned from our daughters graduation in Tampa and stayed at the Sheraton Riverwalk Hotel. This was not our first time there, however, each time we go back it gets better and better. We have had to stay at other downtown hotels during my daughters 4 years in Tampa only because the Sheraton was sold out on those dates, but whenever a room was available, we stayed at the Riverwalk.

The management and staff were always accomodating of our many requests from arranging a wheelchair for my Mother to an additional rollout mattress for one of the rooms when an extra family member spent the night with us.

The lounge and restaurant are fantastic, we always have so much fun with wait staff and the bartenders they deserve a giant THANK YOU!

This stay our room overlooked the pool and the river which felt like a beach setting in downtown. We saw dolphin and several other ocean dwelling sea creatures in the river much to the delight of the younger ones and me included!

We took a short walk to the Aquarium and to many other wonderful places that there is to see and do downtown. It's all within a short walking distance or a quick taxi ride.

I am sad writing this, I may never be in the Tampa area again but be rest assured, if I am, I will be staying at the Sheraton Tampa Riverwalk. My daughter who will visting Tampa often in the future will always go there first before any other hotel, she feels like it's her hotel home away from home.

Thank you for our many stays during the 4 college years in Tampa. Our gratitude goes out to the Sheraton Riverwalk and its great staff of accommodating managers and employees!! Thank you, Thank you!

Room Tip: Do yourself a favor and request a Riverfront room overlooking the pool.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
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Helpful?
Thank MikeHale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AL A, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review, 16 May 2014
I would like to thank you very much for taking the time to share your experience. Many congratulations on your daughters’ graduations. I think your daughters made the right decision by choosing one of the most respectful universities in FL, the UT, as their school. Your kind feedback and generous score 5/5 are greatly appreciated and have been shared with all hotel associates. Hearing that you found our staff accommodating and you enjoyed hotel services and the view made us very happy. In fact, your comments provide additional inspiration to our team and certainly make us all glad to know that our efforts have paid off. We'd love to see you and your daughters again the next time you're headed to Tampa.

Kind regards,
AL M. ALSALEH-HOTEL NIGHT MANAGER
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Orlando, Florida
Level 4 Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 11 May 2014

We decided to canoe down the Hillsborough River in Tampa, and was looking for a local hotel getaway to explore the downtown Tampa sights. The hotel is centrally located (we walked to great local entertainment both nights), the area is well light and safe. Check-in was quick and with a smile. Hotel breakfast buffet is worth the price. (Did not eat in the hotel any other meals). Great workout facility and outdoor pool. Vendor trucks on Friday evenings. We enjoyed walking on the RIverfront after dinner both evenings.

Room Tip: City view was a bit noisy on both weekend nights. We heard alot of car horns and sirens.
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Green Features: Complimentary bottled water in the room- replenished both days.
  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
Thank catlady02_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AL A, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review, 14 May 2014
On behalf of our entire team, I would like to thank you very much for taking the time to write such a pleasant review . We are glad to hear that you enjoyed our breakfast and you found our staff helpful. We are also happy to hear that you found our hotel ideally located. We hope that you will have the opportunity to visit us back in the near future.
AL M. ALSALEH – Hotel Night Manager
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Hampshire
Level 4 Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 11 May 2014

Average hotel. Tired looking rooms. Average bar, average food, average atmosphere. The one redeeming feature was the good level of service from staff. aside from that - average.
Great location, short distance to bay front for walks, jogging etc.

  • Stayed March 2014, travelled on business
    • Value
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Helpful?
Thank chuffedwithbarcelo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AL A, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review, 14 May 2014
Thank you very much for taking the time sharing your experience with us. We are very pleased to hear that you found our service delivery up to the standard and you found hotel location suitable.
At the Sheraton Tampa Riverwalk, we continuously work on improving our products and services until we achieve our goal of 100% satisfaction for every guest every time. Thank you for staying with us, we look forward to welcoming you back soon.
AL M. ALSALEH - Hotel Night Manager
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Chicago, Illinois
1 review
Reviewed 4 May 2014

Was there for two days to attend my brother's son's wedding. Reunited with my brother and two sisters. Did not look for activities because we wanted to spend time together during the day. Sat at the restaurant, indoor and outdoor, and the pool, most of the day in between wedding activities. The food and drinks were great, the staff was very accommodating and we sat for hours enjoying the weather and each other's company. The reception was at the hotel that night and it was also great. The next day we had late flights and we were able to get late checkouts. They couldn't have been more accommodating to us.

The beds and pillows were exceptionally comfortable.

  • Stayed April 2014, travelled with family
    • Sleep Quality
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Helpful?
Thank Joany1939
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AL A, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review, 6 May 2014
Dear Joany1939, on behalf of Sheraton Tampa Riverwalk team, I would like to thank you very much for being our guest and for taking the time to write such a pleasant review. We are happy to hear that you enjoyed our restaurant, indoor and outdoor, and you found our staff very accommodating. We are also glad to hear that you found our Sheraton brand Sweet Sleeper Bed and pillows comfortable. We hope that you will have the opportunity to visit us again in the near future.
AL M. ALSALEH - Hotel Night Manager
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Oakland, California, United States
Level 6 Contributor
91 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 4 May 2014

stayed her for one night last week and was upgraded to a nice suite, so thank you management! The room was quite nice and the bed easily up to Starwood standards. The plumbing in the spacious bathroom area is superb - plenty of hot water and great water pressure.

The working area at the desk in room was satisfactory and the internet was quite robust.

The one meal ( dinner ) at the hotel restaurant was just so-so.

The Club Lounge was nicely appointed with amenities and service was cordial and professional.

Overall, this is an excellent property and would recommend.

  • Stayed May 2014, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Bob F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AL A, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review, 6 May 2014
Dear Bob, thank you very much for taking the time to share your experience. We are happy to hear that you found our hotel suitable for your business and you found our Club Lounge nicely appointed with amenities as well as cordial and professional services. We look forward to welcoming you again in the near future.

AL M. ALSALEH – Hotel Night Manager
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Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 May 2014

My wife book a room yesterday for May 21, 2014 at The Riverwalk 8 hours later when she told me I told her to cancel the reservation, she called back and was told that she couldn't cancel. Now you tell me what kind of place is this that you can't cancel three week ahead. I just want you to know that I will spread the word about this so quick it will make you head swim. Please don't anyone make a reservation with the Sheraton any where if you have any doubt that you could possibly have to cancel . I will make it my lifes work to see that people will use other Hotels. My next stop will be face book. Richard Revell Dade City, Florida

Room Tip: Any where but The Sherton
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  • Stayed May 2014, travelled as a couple
    • Value
    • Service
Helpful?
1 Thank Borderbaron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AL A, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review, 3 May 2014
Dear Mr. Revell, Thank you for taking the time to make us aware of your recent and less than pleasant booking experience. It looks like you booked your reservation through one of the distribution channels that are considered as third or middle parties between guests and hotels. According to the third party you booked through, they provided you with a very popular rate plan where guests can take an advantage of the best discounted rate if they make an upfront non-refundable payment. However, it seems like the rate plan wasn’t explained to you clearly. Therefore, I contacted them and I was able to cancel your reservation with no charge. An e-mail along with the cancellation number will be sent to you within 24 hours. Should you have any question or concern, please do not hesitate to contact me at any time. We would like to welcome you to the Sheraton Tampa Riverwalk in the near future.

Best regards,

AL M. ALSALEH
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Additional Information about Sheraton Tampa Riverwalk Hotel

Property: Sheraton Tampa Riverwalk Hotel
Address: 200 N Ashley Dr, Tampa, FL 33602-5174
Phone Number:
Region: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Green Hotel in Tampa
#53 Business Hotel in Tampa
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sheraton Tampa Riverwalk Hotel 3.5*
Number of rooms: 277
Official Description (provided by the hotel):
Our hotel is conveniently located near the Port of Tampa and Raymond James Stadium, home of the Buccaneers. Onsite we also have over 10,000 sq ft of meeting and event space. ... more   less 
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Also Known As:
Tampa Sheraton
Sheraton Tampa Riverwalk Hotel Florida

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