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Holiday Inn Express & Suites Tampa USF-Busch Gardens
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Reviews (819)
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Reviewed 14 March 2014

My son and I stayed here prior to a day at Busch Gardens. First impression in lobby was a nice clean hotel. Unfortunately when we got to our room, one of the beds had obviously been slept in and the bed was not made. A beer can was in the garbage. We alerted the front desk staff. She found a handicap room for us to go to instead. We then went to this room only to find that although the beds were made, all 4 pillows from one bed were at the foot without pillow cases. There was also an almond on the middle of the floor so likely had not been vacuumed. We again contacted the front desk. I explained this was a bit ridiculous and since the hotel was full we would accept a room at another hotel. She called a manager who gave us a different handicapped room which they had personally viewed earlier in the day and knew was clean (unsure why this was personally viewed but I didn't question it). This room was indeed clean and nice. The front desk gal (her name was Tara) called to check on us in the room. She was very polite and apologetic with each poor room and this was certainly out of her control. I advised her that given that we now had to change to a third room, I felt a room rate decrease was in order. She contacted the manager who lowered our room rate from $139 for our night down to $119. I did not feel this was adequate but I will leave that up to you to decide. In the end, the room and hotel were nice. As expected from this chain. Breakfast ok. Workout room is horrible with 3 old machines in a very small room. Otherwise decent. Hope the review helps.

  • Stayed: March 2014, travelled with family
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Thank chadmn01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Tampa USF-Busch Gardens, responded to this reviewResponded 31 March 2014

Dear chadmn01,

Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. Please accept our sincere apology for the overall dissatisfaction you experienced and we regret the issues yo had with the rooms you received. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We have taken note of your comments and have shared these with our management team to review and make necessary improvements accordingly.

While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Joel B
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2014

Hi all it's Ryan from Cleveland again me and my fiancé were going on the Carnival Paradise Cruise in Jan. and needed a place to stay for the night before are trip. I looked around and found this new hotel online thru trip advisor read the reviews and decided to book it plus we got a deal was only $99 for the night and there's allot of hotels in this area that are cheaper and that cost more but sounded like a dump from what I was reading. So me and my fiancé headed out from C-Land and arrived around 11:30pm on Sunday. The hotel was easy to find and is literally right across the street from Bush Gardens you can't miss it at the main intersection to go into B-Gardens. Big pull in area to stop for checkin walked in and there main lobby was awesome very nice and clean and this is a new hotel not a remodel. The front desk staff was at the front desk very nice and friendly checked us in with no problems showed me where the room was and asked me if I had any other questions and also advised me of checkout and also stated something about help with tickets in the morning if we needed that service which we didn't. So we found a parking spot they were booked to max capacity which I was figuring since it was right next to B-Gardens. But still plenty of parking (free). Found the room with ease as the front desk staff stated room key worked with no issues and then we walked into are room and holy CRAP! The room was frickin AWESOME!!! King bed nice sheets clean, the bed was super comfy we slept great that night! In room fridge that was clean worked great and wasn't frozen over, nice flat screen worked perfect, work desk, PC Chair, coffee maker, a sofa with a foot rest, free wifi and a big bathroom with a big tub all clean! 4 towel sets all clean, clean toilet the room was great not one issue with the room!!! Couldn't even find any dust A/C worked great was not loud at all great working ptac unit! Heat and the a/c worked perfect it was chilly when we got there waas 44f so def needed the heat, in the morning needed the A/C but it's Florida for this time of year lol. We got there continental free breakfast which was very wonderful had a big food selection there coffee was excellent we eat in the room but they had a big area to sit and eat if you wanted with plenty of tables and a clean room. We never tried the pool since we were on a fixed time table did use the tub me and my fiancé fit in it with no problems. Overall this is a very awesome & great hotel, I would recommend this to anyone staying in the area the price does change pending on the time of year since it is located next to Busch Gardens you could walk there and I think they even offer a free shuttle service to the park but whatever the price is book this hotel you won't be disappointed in the future if I'm in the area I will be staying here again!!!! We checked out with no problems they asked how are stay was and told them it was awesome and then left to head to the port for are trip! Good Job Holiday Inn Express your staff, house keepers and maitnence all work very hard to keep this hotel running and looking so good I give you my 5 STARS for excellence and will be recommending you to anyone I know staying in the area!!!

Stayed: January 2014, travelled as a couple
Thank Ryan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2014

Stayed here with the family as its close to bush garden. Friendly staff etc. Im a platinum elite member going on 5 years straight and I still could not get a free upgrade to a suite. Seriously????????

  • Stayed: March 2014, travelled with family
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Thank PromoteIC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 March 2014

Most everything on my stay was fine except all the banging from the cleaning staff at 6 in the morning. The breakfast was okay for a hotel meal. They could stand to upgrade the pillows and mattresses.

  • Stayed: March 2014
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Thank tracydz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Tampa USF-Busch Gardens, responded to this reviewResponded 17 March 2014

Dear tracydz,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the noise levels prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2014

The location of this hotel is great. Busch Garden 5 minutes away, There is an Olive Garden next door, Red Lobster and a few fast food restaurants. My only complaint was no towels in the room and the maid said she would bring them right away. We went out for about 2 hours and I had to go to the desk to get some. I wasn't the only person at the front desk looking for towels.

  • Stayed: February 2014, travelled as a couple
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Thank pkungel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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