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“Very nice hotel & great location”

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Holiday Inn Express & Suites Tampa USF-Busch Gardens
Ranked #39 of 162 Hotels in Tampa
London, United Kingdom
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Very nice hotel & great location”
5 of 5 bubbles Reviewed 25 April 2014

We had a two night stay at this hotel mid April. Family party of 4 adults + 2 teenagers.

I had booked for two x 2queen bedded suite rooms back in June 2013 to secure the rate but only had my credit card registered to hold rooms, which was good because of the increased $ rate!

We arrived at midday and was allowed access to one of the rooms and was given the key to the other at 2pm.

This is a perfect hotel if going to Busch Gardens, some of our party went over there all three days. It is walking distance to the entrance (10-15minutes max) but the hotel also provides a shuttle which we used each time (a nice gesture is to tip the driver a few $s).

The hotel is very comfortable. Our rooms were as described and we was given 'adjoining rooms' as I had requested. They overlooked the theme park in the distance. The rooms were clean and tidy, with a small fridge, microwave and sink. The beds were very comfortable and a welcome relief from the squeaky hard beds of our Orlando rental villa.

The staff were extremely helpful and welcoming. There is a small swimming pool and seating area to go back to when BG is done for the day. The buffet breakfast is adequate with plenty of choices. There is the Olive Garden restaurant next door - where we ate super steaks and Italian food, both nights. Also reasonably priced.

This is our second visit to this hotel and in my opinion, the best in the area for BG. We will return without a doubt.

Room Tip: All suite rooms are on the top (4th floor) and are worth the extra cash.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MJH1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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744 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (116)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
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English first
Sooke
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 23 April 2014

Came here after lousy experience at nearby hotel that we had previously booked. Great service at registration desk and we immediately felt better. Enjoyed visiting Busch Gardens and Adventure Island, especially because of terrific shuttle service from Hotel by our driver, Rolando. Unfortunately, the better picture we took of him did not turn out. This hotel room was very clean and had everything we needed.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level Contributor
40 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 bubbles Reviewed 22 April 2014

We stayed here recently for just a night, in order to be close to Busch Gardens. The place wasn't terrible, but it was definitely below the quality/cleanliness of similar hotels that I've stayed in. The proximity to the theme park was key for us, and so the hotel met our goal there. The clerk who checked me in was perfectly friendly. The room itself was fine, but definitely hadn't had the world's most thorough cleaning job between guests. The carpet didn't seem the cleanest. The beds were very comfortable, which is always a plus. I was annoyed in that I had to go down several floors to find a vending machine that had bottled water in stock, and then it came at kind of a hefty price tag. I thought the breakfast offerings were decent. Honestly, it's a free breakfast, I wouldn't be expecting anything too fancy. There was plenty of cereal, yogurt, pastries, coffee, juice and some hot items. It was enough to keep everyone happy before heading for a day in Busch Gardens. The one lady working the breakfast was very nice.

Stayed April 2014, travelled with family
Helpful?
Thank JessNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Tampa USF-Busch Gardens, responded to this review, 9 May 2014
Dear JessNY,

Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. My apologies for any disappointment you may have had during your stay. We have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Thank you again for your review and we hope to have an opportunity of welcoming you back again soon.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Signal Mountain, Tennessee
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 21 April 2014

We stayed at this hotel for a family vacation. Needless to say we were very disappointed. With 4 people staying in our room and only 2 towels provided, the hotel would not give us additional towels even after repeated calls to housekeeping and the front desk. The rooms were very dirty and the sheets had what looked like blood stains on it. I would suspect that the floors have not been vacuumed in weeks. The breakfast was also subpar. No fruit or eggs were provided, only pastries, toast, and bagel (all high carbohydrates). I even saw staff taking items off of the breakfast bar before 9 am. The air conditioner was terrible in our room. It was either too cold or too hot. There was no way to set the thermostat to a consistent temperature or even keep the fan running. The tv reception was also intermittent and the internet access and speed was terrible. To top it off, the road noise from the street outside of this hotel was terrible all night. I think this hotel was between a war zone and a hospital. This was probably my worst experience staying in a Holiday Inn Express. It was so bad that we checked out 2 days early. As we were leaving our room with our luggage we were questions by the housekeeping staff about our early departure. I've stayed in enough hotels to realize this hotel is managed poorly. Everything was done to maximize profits at the expense of the customer. This includes low staffing levels, using old linens, subpar cleanliness and poorly stocked breakfasts. I usually stay at Holiday Inn Express hotels when traveling because of the consistency and overall value it provides. I hope I never have to experience this again.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Tampa USF-Busch Gardens, responded to this review, 7 May 2014
Dear John H,

Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in effort to obtain more information. I look forward to hearing back from you very soon.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
luton
Level Contributor
73 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 14 April 2014 via mobile

After two weeks of quite dodgy florida hotels in tourist areas it was a relief to stay in a clean , non mouldy smelling hotel with very helpful receptionists and breakfast - would be a great location if visiting Busch Gardens we weren't but could see the rides from the hotel !

Stayed April 2014, travelled as a couple
Helpful?
Thank biizylizzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Miami, Florida, United States
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 3 April 2014

We have stayed at this hotel several times and have recommended it in the past; that has now changed. We checked in on a Saturday and our room was not clean; no face or hand towels for two days. We had to go to walgreens and by lysol spray for the bed, wipes for the bathroom and cleaner for the floors. We never received hand towels after 4 nights. My family checked in the following day and the room was not ready two hours after check in time. We were very disappointed in the room. The walls needed painting, doors need to be scrubbed and mattress's replaced; major holes in center of both beds. The planters outside were empty of plants but had trash in them. However, the staff were very pleasant and everyone said hello. Front desk person "Brandon" was great, big smile and just an amazing presence at the desk. He went out of his way to ask everyone that entered if they had a good day and stopped to listen to the response.

Room Tip: Completely check out the room before checking in.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Brian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Tampa USF-Busch Gardens, responded to this review, 20 April 2014
Dear Brian D,

Thank you for taking the time to convey your comments regarding your recent stay with us. We are delighted you found our staff highly commendable. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel.

Please accept our sincere apology for the shortcomings you experienced and we regret the room you received did not live up to your expectations. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have taken note and wish to thank you for all your comments. These are of great importance to us and allow us to monitor and improve the quality and services we offer.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auburn, Alabama
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 28 March 2014

Nice new hotel. The property is well-maintained and clean. The staff is the best I have encountered at this type of hotel. They go the extra mile to keep the guests happy. When I arrived for my first stay they only had a king room available for my family of four, but they went to great lengths to make us comfortable in the room they had available. They offered a rollaway extra pillows, towels and blankets. Most importantly they had it in the room in thirty minutes. The second time I came back to stay at this hotel they upgraded me to a suite. Hi Exp also offers a convenient free breakfast and free shuttle service to the park. Busch Gardens is exhausting so convenience is paramount. Just down the street is a greek restaurant with great takeout. It is the perfect ending to a very tiring day.

Room Tip: If you book early you may get the suite which is great for a big family.
See more room tips
  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Susan7878
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites Tampa USF-Busch Gardens

Property: Holiday Inn Express & Suites Tampa USF-Busch Gardens
Address: 2807 E Busch Blvd, Tampa, FL 33612-8729
Phone Number:
Region: United States > Florida > Tampa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Best Value Hotel in Tampa
#38 Family Hotel in Tampa
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express & Suites Tampa USF-Busch Gardens 2.5*
Number of rooms: 123
Official Description (provided by the hotel):
The Brand New Holiday Inn Express & Suites is adjacent to Busch Gardens / Adventure Island and is the closest hotel to the University of South Florida and University Community Health Hospital. Enjoy a comfortable stay at the new Holiday Inn in Tampa, a preferred hotel of Busch Gardens, located within walking distance of the hotel. Your family will love staying at our Florida Green Lodging designated hotel in Tampa. We're located just off I-275, directly across the street from Busch Gardens and just a mile away from USF and University Community Health Hospital. Located in the heart of Tampa, we are in close proximity to several other local attractions, including Lowry Park Zoo, Port of Tampa, Florida Aquarium, and the Museum of Science and Industry. Business travelers will appreciate the amenities and services provided at our hotel too! Our Green Lodging hotel is in close proximity to many area businesses, such as Syniverse, Verizon Information Technologies, USAA and the Anheuser-Busch and the Yuengling Breweries. In addition, we provide meeting space that can accommodate up to 60 people with free wireless Internet access. While staying at our tropically landscaped Tampa hotel, you can enjoy our premium amenities, including an outdoor swimming pool, a 24-hour fitness center, and complimentary, hot breakfast bar. Book your reservations now to take advantage of our great Tampa, FL hotel room deals and rates. ... more   less 
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Also Known As:
Holiday Inn Express And Suites Tampa Usf-Busch Gardens
Holiday Inn Express & Suites Tampa Usf-Busch Gardens Hotel Tampa
Holiday Inn Express Tampa
Holiday Inn Tampa
Holiday Inn Express & Suites Tampa USF-Busch Gardens Florida

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