Needed a place prior to a cruise and, unfortunately, chose this property. As always, checked tripadvisor and feel very mislead (uncharactristically) by some of the reports. Chose this property (mostly) for the "included" transfers from airport, to port and from port back to airport. Upon arrival at airport, called hotel - as instructed - and requested shuttle. After waiting nearly 30 min, called back and, again, told that shuttle was on the way. After another 15 min, hailed a cab ($16) to hotel. Was told by front desk that we must have "just missed" the shuttle even though we saw 2 there in the parking lot not being used..?? After given our room number, it took us about 10 minutes to find it. The rooms are a not numbered very well, it's very dark with lots of overgrown shrubbery and are very hard to find. Once inside, quickly realized that it looked nothing like the photos on their website. Wouldn't call the place clean, but, after traveling, thought it to be suitable for sleep. Woke up the next morning to find LARGE bugs (looked like cockroaches on steroids). Front desk informed us that they were everywhere and can't be kept out...lol. During the daylight we could see how deteriorated the property really is. Breakfast:....absolutely horrible. Drink (soda) machine out of service (had been for a while according to employee), out of most items, filthy conditions on counters and floor. There were several un-supervised children that, it seemed, were residents of the property. Not sure if this is an extended stay/apartment type property as well or not, but sure seemed that way. Shuttle to port was ok - even with the Bucs playing. After arriving back to port AND outside with our luggage, called for transfer back to airport (as instructed) and was told it would be there in 20 minutes. After 30 minutes, called back to be told that we must have "just missed" them (sound familiar?) and that another one was almost there. After another 15 minutes, called back to be told that there are two shuttles running and they should be there any minute. By this time, most all of the others from the cruise were long gone from shuttle pick up area with the exception of (as we found out) guests that also stayed at Chase Suites!! At the one hour mark, called back and spoke to same clerk. Asked that they PLEASE just be honest with us and were told that, in fact, there was only one shuttle running (10 person capacity) and it had, in fact, JUST LEFT the property! When asked how many were waiting for the one shuttle, were told that there were over 60! Clerk was very apologetic and said that there should have been three shuttles running to accommodate the guests that had purchased the "Snooze & Cruise" package. About 15 minutes more passed before we saw the shuttle....should've taken a picture....dirty, missing hubcaps, etc. Twelve us got on the shuttle by sitting in laps and were taken to the airport. Can't explain positive reports unless there has been a recent change in management/ownership.
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- Also Known As:
- Chase Suite Tampa
- Tampa Chase Suite Hotel
- Chase Suite Hotel- Tampa Florida