This property is new, located in a nice place, and has one of the best F&B/ room service offerings of any SPG hotel in Florida (in my opinion). That said, this hotel is not managed well. They really seem just to be out to protect ratings, not to exceed guest expectations. Loud housekeepers shout to wake you up in the morning, F&B staff are poorly trained and will repeat "need anything else" over and over again - even if it's the 12th time and they can see you are chewing or ask while you are swallowing. The whole thing just comes across as insincere and motivated by getting high scores on review sites rather than delivering warm hospitality. I am deeply disappointed in the service of this property - particularly from the top management who seem to retaliate against negative criticism.
- Official Description (provided by the hotel):
- Located in the heart of Tampa Bay on Rocky Point Island, this airport hotel's waterfront location offers both incredible bay views and easy access to the area's attractions. ... more less
- Reservation Options:
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- Also Known As:
- Westin Tampa Bay Hotel Tampa
- Westin Tampa Bay Florida