This is one of the hotels located near the Laser Spine Institute. The budget choices are the Hilton Double Tree and Sailport Suites. The more upscale choices are the Tampa Bay Westin and Grand Hyatt. These latter two are similarly priced but never, ever consider the Westin. It is one of the worst hotels we have ever stayed in. The Grand Hyatt (which we moved to, is one of the best). Some of our problems at the Westin
-Internet service, for which they charge a fee, does not work. We had to ask for help every day of our stay. At the end, when we talked to their provider, the problem was clear. The hotel refused to pay for sufficient band width to handle the hotels level of traffic.
-The Restaurant was a jock. See separate review of Aqua.
-Room service does not have heated carts. After surgery I had to use room service. Eventually, I just stopped ordering anything that was supposed to be hot - At best, it would arrive at room temperature.
-Typically in the evenings, there was no hot water
-We had to dispute our bill every day. We had two computers and, despite their policy of allowing 3 devices per charge, we were repeatedly billed every time we connected a device. Similarly, we informed both the front desk and the doorman that we were returning our rental car. Parking charges continued to be added to the bill.
-After surgery, there were only certain times of the day when housekeeping could be arranged. The hotel never managed to get this right.
This hotel has some concerned employees who make a sincere effort to provide good service. However, I do not believe we have ever encountered a hotel that was so incompetently managed.
- Official Description (provided by the hotel):
- Located in the heart of Tampa Bay on Rocky Point Island, this airport hotel's waterfront location offers both incredible bay views and easy access to the area's attractions. ... more less
- Reservation Options:
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- Also Known As:
- Westin Tampa Bay Hotel Tampa
- Westin Tampa Bay Florida