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“I give Customer Service an A+!!”

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Homewood Suites Tampa Airport - Westshore
Ranked #11 of 163 Hotels in Tampa
Certificate of Excellence
New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“I give Customer Service an A+!!”
Reviewed 19 March 2014

The General Manager Patsy and Executive Housekeeper Jackie provided an excellent customer service experience during my recent business stay. I commend their efforts and recommend this hotel to anyone.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jorge M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patsy P, General Manager at Homewood Suites Tampa Airport - Westshore, responded to this review, 21 March 2014
Dear Jorge,

WOW great to see my name on this review and Jackie my front desk attendant. We do enjoy our jobs and enjoy providing great service! Thank you so much!

At your service,

Patsy Pagan
GM
patsy.pagan@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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925 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (91)
Date | Rating
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English first
Grand Cayman, Cayman Islands
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 March 2014

We love the location and parking at this hotel however we did not like the hotel room given to us at check-in. This was changed but our new room could have used a fresh coat of paint. The bed was comfortable. We only had breakfast at the hotel one morning and found the staff overwhelmed by the amount of guests and the hot food was not replenished quickly enough.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Michelle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patsy P, General Manager at Homewood Suites Tampa Airport - Westshore, responded to this review, 21 March 2014
Dear Michelle B,

Michelle please accept this apology, we do maintain the property daily to keep it to standards. We just up graded our bedding linen and the pictures should be up soon. Thank you for writing to me and my team.

At your service,

Patsy Pagan
GM
patsy.pagan@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Charles, Illinois
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 March 2014

This is part of a hotel cluster, adjacent to the airport, in a business park away from main roads. They provide a reliable shuttle to the airport. It offers what you expect from HomewoodSuites--comfortable beds/pillows, clean rooms, well-equipped kitchens and a reasonable breakfast. However, this has one big negative: the heating/air conditioning system. There is no way to get a uniform temperature (goes from very hot to chilly). The fan is noisy and blows directly at your head when in bed. Unfortunately, it's too hot and humid in Tampa to turn the fan off. It was very hard to sleep here. If they could work out the thermostat control in the rooms, it would be a nice place to stay.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank 20Anne20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patsy P, General Manager at Homewood Suites Tampa Airport - Westshore, responded to this review, 21 March 2014
Dear 20Anne20,

20Anne20 we can adjust the AC temps, we have made a change to them to ensure the guest can get the room as cool as possible. I am sorry we did not get a chance to fix it for you. We do apologies and hope you can give us another try.

At your service,

Patsy Pagan
GM
patsy.pagan@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Londonderry, United States
1 review
Reviewed 17 March 2014

I stayed at the Homewood Suites in March to attend a family wedding. The rooms were very upscale, beautiful and very large. The woman at the front desk upon check in was very helpful and when asked for directions and/or beach suggestions, gave us a great choice. Great stay overall - would definately come back when in the Tampa area - very convenient to the airport and local malls a plus!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Janice J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patsy P, General Manager at Homewood Suites Tampa Airport - Westshore, responded to this review, 21 March 2014
Dear Janice J,

Thank you for the kind words about your stay. Please come back to visit. We wait for your return!

Thanks!

Patsy Pagan
GM
patsy.pagan@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 March 2014

It was spring break, so I tried to give the hotel a break about the experience, but overall was disappointed. Was put in a smoking room on a smoking floor even though I had a non-smoking reservation. I asked to be move and they said they could not and would not help me find a different hotel. It was late at night and I had meetings the next day. I had to find another reservation and proivde my onw transportaiton to the new hotel.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Laura E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patsy P, General Manager at Homewood Suites Tampa Airport - Westshore, responded to this review, 17 March 2014
Dear Laura E,

We apologies for issues and appreciate you bringing it to our attention. We would hope you could give us another try.

At your service,

Patsy Pagan
patsy.pagan@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, United States
Level Contributor
3 reviews
Reviewed 13 March 2014

Very nice hotel for the "level" of hotel it is. Clean, comfortable, our 2-bedroom/2-bath suite was outstanding value for the cost. Great breakfast -- items much fresher and better tasting than many hotels with similar offering. Super close to airport and shopping. I'd absolutely stay there again if I'm in that area. Front desk was awesome, shuttle, food service -- all tops.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Julie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patsy P, General Manager at Homewood Suites Tampa Airport - Westshore, responded to this review, 17 March 2014
Dear Julie L,

Our front desk staff thanks you for the great words about your stay. They said to come back soon.

At your service,

Patsy Pagan
patsy.pagan@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sarasota, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 March 2014

I was thrilled when we arrived as the hotel was easy to find, the staff was friendly and courteous. The room was very clean, well stocked and spacious. I would recommend this hotel to anyone traveling. The suite that we had was large enough to accommodate a family.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Shannon K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patsy P, General Manager at Homewood Suites Tampa Airport - Westshore, responded to this review, 17 March 2014
Dear Shannon K ,

We appreciate your kind words about you're stay with us! We wait for your soon return.

At your service,
Patsy Pagan
GM
patsy.pagan@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites Tampa Airport - Westshore

Property: Homewood Suites Tampa Airport - Westshore
Address: 5325 Avion Park Dr, Tampa, FL 33607-1416
Phone Number:
Region: United States > Florida > Tampa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Business Hotel in Tampa
#15 Romantic Hotel in Tampa
#24 Family Hotel in Tampa
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites Tampa Airport - Westshore 3*
Number of rooms: 144
Official Description (provided by the hotel):
Complete with upscale furnishings, outstanding service and complimentary amenities, the Homewood Suites by Hilton Tampa Airport - Westshore Florida hotel offers 144 beautifully appointed hotel suites and welcomes extended stay business and leisure travelers to thoroughly enjoy its central location conveniently situated in the heart of the sophisticated Westshore Business District.Our Homewood Suites by Hilton® Tampa hotel is only minutes from Tampa International Airport and provides exciting recreational options, tourist attractions, shopping, dining and unique entertainment venues. Additionally, guests of our hotel in Tampal, FL hotel can enjoy our complimentary Suite Start™ hot breakfast daily and a Welcome Home® reception Monday through Thursday evenings, featuring assorted beverages, beer and wine (local laws apply). At the Homewood Suites hotel in Tampa, Florida we're committed to the comfort of our guests. Our spacious rooms and central location have been designed with all our guests needs in mind. So make yourself at home and enjoy our great hotel amenities and our world class Homewood Suites by Hilton hospitality. ... more   less 
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Also Known As:
Homewood Suites Tampa Airport-Westshore Hotel Tampa
Homewood Suites Tampa Airport - Westshore Florida

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