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“No care”

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DoubleTree Suites by Hilton Tampa Bay
Ranked #24 of 163 Hotels in Tampa
Tampa, Florida
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“No care”
Reviewed 22 July 2014

I bought one night at this beautiful hotel for a honeymoon night and the AC went out for several hours. Now in Florida that is a big deal! I left several messages with Shelly the manager and she doesn't return my call. We where promised extra HHpoints and where never given by the front desk clerk. a $30 discount was applied but I don't know of anywhere in Tampa Bay that a room with out AC for several hours would even be booked for $30.00. Plus its not like I can get get another honeymoon. Thanks a lot Hilton and the staff.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Tampa77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,238 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (177)
Date | Rating
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English first
Jacksonville, Florida, United States
Level Contributor
137 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 20 July 2014 via mobile

This hotel has a pool adjacent to the bay. It is beautiful. The room was spacious accommodating our large family. We would have preferred to be on the beach but this was fine. Lots to do and eat nearby. We were concerned that the airplane noise we be excessive but it wasn't.

Stayed July 2014, travelled with family
Helpful?
Thank Brian F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chellie M, Front Office Manager at DoubleTree Suites by Hilton Tampa Bay, responded to this review, 27 July 2014
Good Day Brian F,

Thank you for your feedback regarding your recent stay with us. It is wonderful to hear that you enjoyed our location, and we are happy that our suites were able to accommodate your family. We hope that you will stay with us again in the near future, and thank you again for providing your comments. Enjoy your day!

Sincerely,

Chellie M.
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, Florida
Level Contributor
603 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 227 helpful votes
Reviewed 18 July 2014

This is the location I would stay if I needed a Hilton hotel near the airport, but not stuck in a commercial area. It is a little older hotel, but the rooms are clean and comfortable. The staff was very friendly and helpful. The pool area while small has plenty of seating and faces the bay looking at the sunset. You can walk to Bahama Breeze or any event at Hogan's Beach area. Very laid back and restful. Great poolside food and beverage service. There are a few patio suites on the first floor that open on the pool area. No balconies in the hotel, but you can ask for a bay view for a scenic view. Convenient with a pretty view and quiet rooms.

Room Tip: Ask for Bay view if you want to see the sunset over Old Tampa Bay from your room.
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  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank TampaTrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chellie M, Front Office Manager at DoubleTree Suites by Hilton Tampa Bay, responded to this review, 19 July 2014
Good Day Tampa Trips,

Thank you for providing your evaluation of your stay with us. We sincerely appreciate your feedback, and we are glad to learn that you enjoyed your experience with us. We are happy you enjoyed our location, rooms and staff. We look forward to your future stays with us, and thank you again for your time and consideration.

Sincerely,

Chellie M.
Front Office Manager
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Charlottesville, United States
1 review
Reviewed 17 July 2014

ALL hotel staff - front desk, housekeeping, restaurant, shuttle and facilities mgmt - were all extremely helpful! My plane arrived 3 hrs before check-in but they had a room ready - No waiting! Rooms were clean, I didn't know this until the day I left, but the free airport shuttle will also take you to popular places (Bahama Breeze, Whiskey Joe's, Int'l Mall, etc) also! I always tip staff & drivers each time they provide me a service. That "thank you" went a long way. Pool area very clean, always plentiful pool towels and shade. Grab some free coffee and look for the dolphins along the bay wall in the mornings!

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kimberly T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chellie M, Front Office Manager at DoubleTree Suites by Hilton Tampa Bay, responded to this review, 19 July 2014
Good Day Kimberly T,

Thank you for choosing to stay with us and for providing your feedback. Your experience is very valuable to us, and the one thing I am most proud to hear of is the level of service that was provided during your stay from all of our team members. As a team, we know that the most important thing that sets us apart from our competitiors is our service, so we appreciate that you have shared this information. We are glad to know as well that you were able to experience some of the other great amenities our property has to offer such as the pool, the shuttle service and our clean rooms. The dolphins are always a plus as well!. Thank you again for sharing your comments, and we hope to serve you again soon.

Kindly,

Chellie M.
Front Office Manager
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Jersey City, New Jersey
1 review
Reviewed 17 July 2014

What a nice surprise, the entire hotel was excellent from the front desk check-in service to the pool to the bar to the room, the parking, location and value for your money. No complaints, highly recommended.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank James R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chellie M, Front Office Manager at DoubleTree Suites by Hilton Tampa Bay, responded to this review, 19 July 2014
Good Day James R,

Thank you for sharing your comments regarding your stay with us. We are delighted to hear that your stay went very smoothly and that you enjoyed all aspects of our property. It seems that from beginning to end, everything went very well, and that is always what we aim to provide. We hope to see you again in the near future, and thank you again for providing your feedback.

Kindly,

Chellie M.
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lauderdale, Florida
Level Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 15 July 2014

What a surprise this one turned out to be. The hotel actually juts into the bay with mangroves and dolphins. The pool is located right on the bay. You can't hear the highway, in fact you would think you were alone in the area. The resort feel continues with a large suite, nice bed and everything else you would expect. Everyone was friendly and helpful. Parking was free. There is a decent restaurant open long hours. This would be a great place to stay near the airport. I was there on the weekend and my price was extra nice.

  • Stayed July 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank nancyandlucky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chellie M, Front Office Manager at DoubleTree Suites by Hilton Tampa Bay, responded to this review, 19 July 2014
Good Day Nancyandlucky,

Thank you for sharing your feedback regarding your stay with us. As you point out, one of the big perks of our location is that you feel as if you are in a secluded area surrounded by wildlife, but you are also near to restaurants and shopping within a short drive. What a treat that you were able to see the dolphins, just one of the many types of wildlife that can be seen from our pool area. It is also nice to hear that our service was excellent and that you enjoyed the property as a whole. We look forward to serving you again, and thank you again for your comments.

Sincerely,

Chellie M.
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Myers, Florida
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 14 July 2014

Read lots of reviews on different hotels for this trip. Even though this one had very mixed reviews I liked the idea that it was right on the water, you didn't have to pay for parking and the rate was less expensive than staying at a hotel right down town. I called the hotel directly and asked a few questions for some clarification too. In the end, I chose to stay here. Very happy that I did. Checked in a little early, no problem. Room was very nice, clean and spacious. Had an excellent view of the bay. We stayed for 2 nights. Very quiet first night. Second night a family checked in down the hall and one of the kids kept running up and down the hall, until 11 PM or so, minor issue. Had a fridge and microwave in room which was very convenient. Bed was very comfortable, was double sheeted with a feather down comforter and pillows. Floor to ceiling curtains were very helpful in keeping the room dark so we could sleep in. Lots of very hot water for good shower. Our son swam in the pool which was nice and clean. Requested an extra blanket and pillows for the sleeper sofa, they were delivered within 15 minutes. Overall, very pleased with our stay. Would stay again if coming back to this area.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank 3montours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chellie M, Front Office Manager at DoubleTree Suites by Hilton Tampa Bay, responded to this review, 19 July 2014
Good Day 3Montours,

Thank you for choosing to stay with us for your recent visit to the Tampa Bay area. We are glad to learn that you enjoyed your stay and that you found all of the amenities of our property to be enjoyable and relaxing. We appreciate that you have shared your experience, and we hope to see you again in the near future. Thank you again for your time and consideration, and have a wonderful weekend.

Sincerely,

Chellie M.
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree Suites by Hilton Tampa Bay

Property: DoubleTree Suites by Hilton Tampa Bay
Address: 3050 N Rocky Point Dr W, Tampa, FL 33607-5801
Phone Number:
Region: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Romantic Hotel in Tampa
#30 Business Hotel in Tampa
#37 Family Hotel in Tampa
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree Suites by Hilton Tampa Bay 3.5*
Number of rooms: 203
Official Description (provided by the hotel):
The Doubletree Guest Suites Tampa Bay is a full-service, all-suite, waterfront property. All of our oversized suites consist of a bedroom area with separate living room with sofa sleeper - all with spectacular views! As the perfect location for leisure and business travelers, we offer an outdoor heated pool overlooking Old Tampa Bay, On-Site Health Club, Galerie Restaurant & Lounge serving breakfast, lunch, and dinner and close to shopping, dining, and area attractions. ... more   less 
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Also Known As:
Doubletree Suites By Hilton Tampa Bay Hotel Tampa
Doubletree Hotel Tampa Bay
Doubletree Tampa
Doubletree Guest Suite Tampa Bay
DoubleTree Suites By Hilton Tampa Bay Florida

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