My wife, granddaughter and I attended a company function here. Upon pulling up to the valet we were met by a courteous and informative staff offering help and instruction, and that was the last quality customer service we saw for the remaining 18 hours. The check-in desk promptly dashed any idea of an enjoyable and uneventful visit by informing us there would be a 40 minute wait as the room was not ready. My wife had inquired the day before the reservation as to early check in and had been advised the rooms would be available as early as 10am, though we were optimistic Saturday morning about an early arrival we arrived a hair before 3pm, and the yet the room wasn't available. After expressing our concern a room then miraculously appeared. We had asked for the room to be equipped with a roll out bed , which was delivered and left in an upright position, missing any pillows and with a top bedspread that had the insulation value of newspaper. A 13 x 13 padded square of what was expected to pass as a pillow was delivered and we were informed to remove the decorative cover off our bed and use it for the bedspread.
We attended the dinner function, the meal service was exceptional but the food quality was only average. We retired to the room for the evening and attempted to sleep only to have to continuously adjust the room thermostat due to it.s inability to monitor the rooms temperature.
While we're on the subject of the rooms short comings let me also note that the dressing room/ make up area is in the bathroom and that room has absolutely no ventilation what so ever ,leaving the room humid and unusable . Secondly, with 2 of us getting ready for the dinne,r the lack of thought that went into the rooms design made it impossible for both of us to get ready at the same time.
The room also lacked any form of a night light requiring the bathroom light to be left on all night.
Some of you may say I'm whining here but I have a tendency to keep score after the first couple of insults so let me add a little more. $14.95 to get in room internet connection and the valet was 20. The St.Pete Vinoy Renaissance , also a Marriott property, has free valet and internet.
And the final blow was this morning while waiting for my family to awaken I was sitting with my $4.00 cup of coffee in the lobby reading the news paper, and had put my flip flop clad feet on the marble table top of a coffee table. This is a sin, I was told and ask to remove my feet from the table. Would I treat my furniture at home like this, I would say there would be a good chance as it was marble and I wasn't wearing my goat roping boots. But more likely I wouldn't have purchased a non functional piece of furniture but had an ottoman in it's place.
I have to say after this experience I doubt I'll bother to return, and most likely will shy away from any Marriott property, though the Vinoy and her staff are such treasures.
The best description I could give this place is "Just another Patel Hotel but way more expensive."
- Official Description (provided by the hotel):
- A striking silhouette along the Channel Riverwalk, the Tampa Marriott Waterside Hotel and Marina in Ybor City overlooks Tampa Bay in the heart of Downtown, located adjacent to the Tampa Convention Center. This world-class Downtown Tampa hotel's 50,000 square feet of newly renovated meeting space, full-service spa, and several delicious restaurants such as Café Waterside and Champions, make it the perfect destination for work and play. Part of the Channelside District, the Tampa Marriott is among the most luxurious of hotels in Tampa, Florida, with newly renovated rooms and suites offering private bay or city view balconies. After a busy day, unwind in one of this Tampa, Florida hotel's lounges or enjoy culinary excellence at Il Terrazzo. For ultimate relaxation, try our spa, jacuzzi, or rooftop pool! Boaters can dock and stay using the 32-slip, full-service Marina at the exclusive Tampa Marriott Waterside Hotel and Marina near Ybor City. ... more less
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- Also Known As:
- Marriott Tampa
- Tampa Marriott Waterside Hotel & Marina Florida