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“Excellent Service”

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Tampa Marriott Waterside Hotel & Marina
Ranked #19 of 163 Hotels in Tampa
Certificate of Excellence
GreenLeadersBronze level
Miami, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent Service”
Reviewed 9 March 2014

I would like to commend the staff at the Marriott Waterside Hotel and Marina especially the excellent service provided by Dorcas Fay. Upon arriving to the hotel I was greeted with a big warm smile and welcome. She was able to recommend some great places to go for dinner and provided a mapwith clear directions.

Mr.Fred Solivan

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Freddy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Cleanliness
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English first
Avon, Connecticut
Level Contributor
207 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 9 March 2014 via mobile

The location is great and, overall, the property is nice. That said, one side has gorgeous bay views while the other has uninviting views of a parking garage and highway. At best, you have a 50% chance of having a very unappealing, over priced view.
I have also found beds far more comfortable in less pricey and fewer star hotels. I was surprised to find a tattered and torn mattress cover on my bed.
I was not pleased with my room and I found the staff to be uncaring. Several calls and conversations with "there is nothing we can do for you" as the answer. It was only when I went to the front desk and asked for a manager that I found a desk clerk that was helpful. Unfortunately, the process caused me to miss half of a seminar I was to be at.

Stayed March 2014, travelled on business
Helpful?
Thank Preston1884
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill H, Resident Manager at Tampa Marriott Waterside Hotel & Marina, responded to this review, 12 March 2014
Thank you for your recent stay and for posting on Trip Advisor. Please accept my apologies for our inability to immediately address your concerns regarding your room, and for any lack of staff service and interaction. Please be assured that I have shared your comments with my rooms department leadership team for immediate follow up. Please feel free to reach me directly at bill.heitzig@marriott.com for any further feedback or concerns. Thank you for your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orland Park, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 March 2014

Staying at Tampa Bay Marriott Waterside. Excellent cheese quesadillas and great service by Marco. The food and staff in concierge lounge is wonderful too. Carl Fuller jr was extremely courteous and helpful. Beautiful hotel.

Room Tip: Better views the higher up you go
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, North Carolina
2 reviews
Reviewed 6 March 2014

I loved my stay at this Marriot! It has an excellent view of the Harbour Island which adds to the relaxing atmosphere. Great costumer service, lovely decoration, nice and clean rooms. I'm definitely coming back!

Room Tip: Ask for a higher floor
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jan451
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Florida
Level Contributor
52 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 6 March 2014

We stayed here for a weekend getaway. So just hung out and took the trolley to Ybor city for the nightlife. Too cool to use the pool, but did make use of the hot tub. The room was very nice, had a balcony overlooking the water. Tried to eat in the Sports bar to watch the NFL playoff game. Couldn't get waited on to even get a beer. They were understaffed and very busy. Had one beer and left. I would stay again.

Room Tip: We told them we wanted to be able to open a window for fresh air , so they gave us a balcony
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  • Stayed January 2014, travelled as a couple
    • Value
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Helpful?
Thank 324hourtour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iowa
Level Contributor
119 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 5 March 2014

Stayed here for a conference and was quite impressed. Very nice waterfront location and very efficient check in. Conference rooms and public areas are top notch. Excellent staff all around. Enjoyed The sports bar for dinner and drinks. Rooms nicely equipped and I had a balcony which afforded amazing sunsets each night I was there. I made sure I was in my room each night at sunset as this time of day is truly amazing for the views. Nice pool area with bar and food ordering options. Also enjoyed a walk each day along the waterfront.

Stayed February 2014, travelled on business
Helpful?
Thank goals1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
42 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 5 March 2014

If you need to be in Downtown Tampa, this is definitely one of the nicest hotels in the area. Check-in process was a breeze, front desk staff very attentive. Rooms are nicely appointed many with waterviews of Harbour Island, Davis Island & beyond.

I wouldn't recommend eating at the hotel unless you absolutely have to- it's very expensive and lackluster (especially the Champions restaurant) I was disappointed that their Italian concept was no longer open. But brunch if ordered off the menu and made to order was quite nice.

The pool is located on the 3rd floor, it's a lovely pool but the pool chairs are not the most comfortable nor newest. But still a nice spot to catch some sun. I'd recommend this hotel if you're looking to stay in downtown Tampa- very convenient to Tampa Convention Center, UT, Channelside, Cruise Port etc.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank diamondlilx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tampa Marriott Waterside Hotel & Marina

Property: Tampa Marriott Waterside Hotel & Marina
Address: 700 S Florida Ave, Tampa, FL 33602-5404
Region: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Tampa
#7 Business Hotel in Tampa
#10 Romantic Hotel in Tampa
#13 Family Hotel in Tampa
#15 Green Hotel in Tampa
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Tampa Marriott Waterside Hotel & Marina 3.5*
Number of rooms: 717
Official Description (provided by the hotel):
A striking silhouette along the Channel Riverwalk, the Tampa Marriott Waterside Hotel and Marina in Ybor City overlooks Tampa Bay in the heart of Downtown, located adjacent to the Tampa Convention Center. This world-class Downtown Tampa hotel's 50,000 square feet of newly renovated meeting space, full-service spa, and several delicious restaurants such as Café Waterside and Champions, make it the perfect destination for work and play. Part of the Channelside District, the Tampa Marriott is among the most luxurious of hotels in Tampa, Florida, with newly renovated rooms and suites offering private bay or city view balconies. After a busy day, unwind in one of this Tampa, Florida hotel's lounges or enjoy culinary excellence at Il Terrazzo. For ultimate relaxation, try our spa, jacuzzi, or rooftop pool! Boaters can dock and stay using the 32-slip, full-service Marina at the exclusive Tampa Marriott Waterside Hotel and Marina near Ybor City. ... more   less 
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Also Known As:
Marriott Tampa
Tampa Marriott Waterside Hotel & Marina Florida

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