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“One of the best hotels anywhere around”

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Hilton Garden Inn Tampa East/Brandon
Ranked #23 of 163 Hotels in Tampa
Certificate of Excellence
Winter Park, Florida
Level 4 Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“One of the best hotels anywhere around”
Reviewed 16 March 2014

We have stayed at this hotel for quite a few years now and have found the accommodations to be fantastic and the hotel staff even better! From check in to check out you could not ask for anything more and they deliver from food service to housekeeping. I would recommend this hotel to anyone that is looking for a stay in the Tampa area. We can assure you and your party that they will not disappoint you. No drawbacks here as they are all customer oriented and safe! We encourage you to visit them when you are in the area.

Room Tip: We found no rooms that were unsuitable for you during your visit. The hotel staff is eager to help i...
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  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TLR83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hilton Garden Inn Tampa East/Brandon, responded to this review, 18 March 2014
TLR83,
Thank you so much for taking the time to write a review. It will be my pleasure to share your kind comments with the staff during our next team meeting. We look forward to being of service the next time you are in the area!
Sincerely,
Dannialle Neville, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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783 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (75)
Date | Rating
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English first
Tarpon Springs, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 March 2014

We were there for a wedding and had a large block of rooms. The staff was great. They shuttled us back and forth from wedding; even rented extra vehicles because there were so many of us. They kept the bar open late so we could all party late and spend time together.

  • Stayed March 2014, travelled with family
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Keith N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ft. Lauderdale, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 March 2014

My hat goes off to Ms. Cayla Conley, she single handedly saved the day. My experience upon arrival was not one of the best. Clerk seemed overwhelmed because of another guest. Ms. Conley stepped in and handled the situation with knowledge and control. The next day I spoke with her and she assured me that she would make every effort to see that my experience was a positive one. She exceeded my expectations and made a bad situation very good....thanks to Ms. Conley my family and I were very satisfied and would return to this hotel.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Hilton Garden Inn

Helpful?
2 Thank Craven M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hilton Garden Inn Tampa East/Brandon, responded to this review, 18 March 2014
Craven M,
Thank you so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thank you especially for recognizing Cayla, it made her day! We look forward to seeing you next time you’re in the area!

Yours truly,
Dannialle Neville, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 March 2014

In town at the HGI Tampa East Brandon. The hotel was busy with group events and what seemed ot be a pretty rocking wedding group. Still the hotel common areas were serene and inviting, the food at the restaurant tasty, and the drinks never watered down. The room was clean. A great stay at the hotel and I'll definitely be back. Special thanks go to Tarah at the front desk who was amazing, Stephanie who was also great, and the manager Kayla for her helpfulness.

Room Tip: No complaints. I was fairly close to meeting rooms but had no noise issues.
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  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeff J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hilton Garden Inn Tampa East/Brandon, responded to this review, 11 March 2014
Jeff J,
Thank you so much for taking the time to write a review. We appreciate your feedback and are thrilled you enjoyed your stay. I will be sure to share your kind comments about the staff during our next team meeting. Thank you again and I look forward to seeing you again in the future!
Sincerely,
Dannialle Neville, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winter Haven, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 March 2014

Hotel was very accommodating to all guests. Would be nice to have shuttle to airport. Food was very good. Nice clean hotel. Great value.Breakfast has made to order eggs, pancakes and french toast. Staff seemed to have a great attitude.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hilton Garden Inn Tampa East/Brandon, responded to this review, 7 March 2014
David D,
Thank you for your review and recommendation! We are so glad you enjoyed staying with us; we greatly appreciate your business and taking the time to share your comments. Thank you for choosing our hotel for your business needs and we look forward to being of service the next time you are in the area!
Sincerely,
Dannialle Neville, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Georgia
Level 5 Contributor
49 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 2 March 2014

My husband and I booked here primarily for two reasons, one being close to Hard rock casino, and especially because they described that they had a shuttle that would take you to within a five mile radius. We had previously stayed at a nearby Fairfield Inn which was perfect but thought since we are Hilton gold members and Hilton grand vacation property owners that we would be loyal to our chain this time. Our usual plan was to go to the casino and be able to have a few drinks without worry of DUI or hassle of parking by utilizing hotel shuttle. Wow! I couldn't believe at check in that on a friday night their shuttle service ends at 9:00 PM, yes I said 9:00PM! What good is that? So this property will definitely be off our list only for this reason but if you don't depend on their shuttle, everything else about the place was great. We did opt for the breakfast instead of additional hilton honors points and it was not good. At least if their staff had been better equipped to handle the crowd and been more organized if probably would have been good. I was only able to snag a few pieces of fruit and a yogurt. I was really looking forward to some eggs, etc, but like the shuttle, not meant to be.
I guess the one pet peeve that really irked us? I accidently left my ipad charger behind and called as soon as I realized it. Fortunately they did have it and asked me if I wanted them to just use "my credit card on file" for them to mail it back to me. I left another item behind sometime back at another chain that I DON'T own vacation property in NYC with nor am I even a gold member with their chain, yet they were kind enough to drop it in the mail at no charge. Obviously this does not mean very much to this particular hilton property.
So the bottom line is, stay here, but plan on driving yourself, don't forget anything in the room and either get down for breakfast first thing in morning or skip it.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ttmb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hilton Garden Inn Tampa East/Brandon, responded to this review, 4 March 2014
Ttmb,
Thank you for taking the time to write a review of your stay. I regret you were inconvenienced with the shuttle times. We welcome any opportunity to improve and use all feedback from our valued guests to perfect our guests’ experiences. I would also like to apologize for the issues you experienced during breakfast. I thank you for bringing this to my attention and I will be talking with my team regarding your concerns and comments . Again, thank you for your feedback and we do hope this experience does not deter you from staying with us in the future.

Sincerely,
Dannialle Neville, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eliz city, United States
1 review
Reviewed 26 February 2014

Convenient with central location. Tarah was great at front desk. Great outside terrace to relax under the trees. Hotel situated in safe natural preserve. Restaurant staff was helpful. Take advantage of the free transportation to the Casino!

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Christopher G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hilton Garden Inn Tampa East/Brandon, responded to this review, 27 February 2014
Christopher G,
Thank you so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thanks especially for recognizing Tarah, it made her day! We look forward to seeing you next time you’re in the area!

Yours truly,
Dannialle Neville, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Tampa East/Brandon

Property: Hilton Garden Inn Tampa East/Brandon
Address: 10309 Highland Manor Dr, Tampa, FL 33610-9149
Phone Number:
Region: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Tampa
#14 Family Hotel in Tampa
#16 Romantic Hotel in Tampa
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Tampa East/Brandon 3*
Number of rooms: 152
Official Description (provided by the hotel):
Our Hilton Garden Inn Tampa East/Brandon hotel is conveniently located in east Tampa, in Highland Oaks Business Park, near Sabal Park. Enjoy easy access to numerous attractions including the Florida State Fairgrounds, MIDFLORIDA Credit Union Amphitheatre and the Bob Thomas Equestrian Center. A complimentary shuttle from the hotel runs within a five-mile radius, covering numerous shopping, restaurant and entertainment venues. Unwind in a spacious guest room or suite; complimentary WiFi, and a refrigerator and microwave in every room help make you room a Tampa home on the road.The relaxed atmosphere of Great American Grill® makes the ideal venue for lunch or dinner, in addition to its famous cooked-to-order breakfast. The 24-hour Pavilion Pantry® offers snacks for your in-room microwave. Keep beers and sodas cool in the in-room refrigerator. Maintain your work-out routine in the contemporary fitness center. Refresh under Tampa sun in the outdoor pool. Hilton Garden Inn Tampa East/Brandon hotel makes an elegant venue for meetings and functions of up to 180 guests. ... more   less 
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Also Known As:
Hilton Garden Inn Tampa East/Brandon Hotel Tampa
Hilton Tampa
Hilton Garden Inn Brandon
Tampa Hilton
Hilton Garden Inn Tampa East/Brandon Florida

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