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Hilton Garden Inn Tampa East/Brandon
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Reviews (851)
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Reviewed 8 June 2014 via mobile

The front desk staff was extremely nice and welcoming. We had asked for two beds since we had our daughter with us, but they had put us in a king room. The front desk was quick to change us to a different room. When we got to the room, the toilet was backed up. We called and the maintenance staff was there within minutes to fix the problem.
The room was clean but the beds were not very comfortable.
The breakfast buffet was overpriced for what they had on it. In other hotels in a similar price range you get the same buffet for free!

Stayed: June 2014, travelled with family
Thank ShannanN2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hilton Garden Inn Tampa East/Brandon, responded to this reviewResponded 11 June 2014

ShannanN2014,
Thank you for sharing your experience with us at Hilton Garden Inn Tampa/East Brandon. We appreciate your feedback on both positive comments and opportunity for improvement. I sincerely apologize for the issues you experienced and any inconveniences you experienced as a result. We’re pleased to hear you had an enjoyable stay otherwise, and we're glad you found our hotel well suited for your travels. Please plan to visit us again the next time you travel to the area.

Sincerely,
Dannialle Neville, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2014

Excellent service, clean and close proximity to many popular dining and relaxation establishments. Easy to access and very friendly front desk and lobby restaurant personnel. A very pleasant experience and a location I would recommend to anyone travelling to the Tampa East/Brandon, FL area. Amenities and hotel are relatively new and well maintained.

  • Stayed: June 2014, travelled on business
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank Lynn E D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hilton Garden Inn Tampa East/Brandon, responded to this reviewResponded 11 June 2014

Lynn E D,
Thank you so much for the wonderful review. I am pleased you enjoyed all of the amenities we offer, along with the Hilton Garden Brand in general. Thank you for your pledged loyalty to our brand!
I will be sure to share your comments to our staff.
Thank you again and we hope to see you again in the future!

Sincerely,
Dannialle Neville, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2014

We’ve stayed here twice, and we will return! They are always friendly, always clean, and this time, we saw just how accommodating they can be. We inquired at the front desk for directions to a nearby attraction. Not only were we given directions, but we were told they could transport us and pick us up when we wished to return! I attended an all-day conference the next day, and my husband was welcome to extend his stay a couple of hours after normal check out, and he was comfortable on the property until my conference ended. We have come to rely on Hilton Garden Inns in our travels because they are consistently friendly, clean and accommodating. Oh, and the warm, fresh from the oven cookies are delicious!

  • Stayed: June 2014, travelled on business
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1  Thank ME A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hilton Garden Inn Tampa East/Brandon, responded to this reviewResponded 9 June 2014

ME A,
Thank you for the great review of Hilton Garden Inn Brandon. From the entire team we thank you for giving us the opportunity to be your choice hotel when visiting the Tampa area. I will pass the very nice feedback you gave about our hotel to the entire team. Thank you again for choosing us, it was our pleasure to serve you.

Sincerely,
Dannialle Neville, General Manager

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Reviewed 3 June 2014

Stayed here for a concert. Everything we could have wanted. Shuttle took us to the Amphitheater, and then again down to Three Palms the next night. Loved the free cookies and doughnut holes! Would stay here again any time.

  • Stayed: June 2014, travelled with friends
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Thank MoRahn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hilton Garden Inn Tampa East/Brandon, responded to this reviewResponded 5 June 2014

MoRahn,
Thank so much for your review – we couldn’t be more thrilled to have such a nice recommendation. I am glad that you had an enjoyable experience both at the hotel and concert. I will be sure to pass along all of your comments to our staff.

Thanks again,
Dannialle Neville, General Manager

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Reviewed 3 June 2014

The rooms are very nice for the price, and I found it was a worthwhile value. The location is set in a business complex, which made my travel for work extremely easy. The location is close enough to a mall and some good dining options, but far enough away that traffic, congestion, or noise do not impact it.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
1  Thank Heather D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hilton Garden Inn Tampa East/Brandon, responded to this reviewResponded 5 June 2014

Heather D,
Thank you for your review and recommendation! We’re so glad you enjoy staying with us; we greatly appreciate your business and taking the time to share your comments.

Yours truly,
Dannialle Neville, General Manager

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