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Extended Stay America - Tampa - Airport - Spruce Street
Ranked #115 of 162 Hotels in Tampa
Chicago, Illinois
1 review
“Don't be Fooled”
3 of 5 bubbles Reviewed 11 February 2013

We stayed at this hotel in 2011. To say the least it needed an upgrade. We took a recent vacation and like to stay at hotels that offer a little kitchen so we can cook our own food.
While doing our search we noticed that this property was advertising newly remodeled. Looked at the pictures and oh well, got suckered in to believe this was a nice place with newly remodeled rooms. Well not really. The newly remodeled rooms have a new TV and a new bead spread. The furniture is the same old beat up particle board with new handles on it. The kitchen is a joke as it was before. For cooking we had an old pot and a plastic spoon that was half melted and unusable. The coffee maker was old and filthy.The kitchen area was the same old beat up décor with new handles on the drawers and cabinets. The carpet was not new and was covered with several large stains. The bathroom had a new shower curtain and a shelf under the sink. There was a huge hole behind the toilet. The toilet was installed improperly and the seat would not stay up on its own. So, don’t be fooled by the “newly remolded” advertisement. It’s the same old beat up hotel with a lot of noise at night. We were kept up one night while two people argued. There was banging on the door, a screen was ripped off. They claim they have security but, nothing was done. Oh yes, the new alarm clock. Must have cost at least two dollars and is completely non fuctionable.

If you decide to stay here we offer these tips. Bring your own kitchen stuff. Pots, pans, cooking utensils, spoons, forks, etc. If you are a business person and need to use the internet, expect only to access your e-mail and search engine. We tested the net speed and it came up .75 mbps, and download was .35. Lastly bring ear plugs, bug spray, hangers, and low expectations.

Lastly, we were very disappointed as we were expecting a nice new safe room. What we got was the same old beat up noisy hotel with a new TV and a new bedspread.

Beware!
We stayed at this hotel in 2011. To say the least it needed an upgrade. We took a recent vacation and like to stay at hotels that offer a little kitchen so we can cook our own food.
While doing our search we noticed that this property was advertising newly remodeled. Looked at the pictures and oh well, got suckered in to believe this was a nice place with newly remodeled rooms. Well not really. The newly remodeled rooms have a new TV and a new bead spread. The furniture is the same old beat up particle board with new handles on hit. The kitchen is a joke as it was before. For cooking we had an old pot and a plastic spoon that was half melted and unusable. The kitchen area was the same old beat up décor with new handles on the drawers and cabinets. The carpet was not new and was covered with several large stains. The bathroom had a new shower curtain and a shelf under the sink. There was a huge hole behind the toilet. The toilet was installed improperly and the seat would not stay up on its own. So, don’t be fooled by the “newly remolded” advertisement. It’s the same old beat up hotel with a lot of noise at night. We were kept up one night while two people argued. There was banging on the door, a screen was ripped off. They claim they have security but, nothing was done.

If you decide to stay here we offer these tips. Bring your own kitchen stuff. Pots, pans, cooking utensils, spoons, forks, etc. If you are a business person and need to use the internet, expect only to access your e-mail and search engine. We tested the net speed and it came up .75 mbps, and download was .35. Lastly bring ear plugs, bug spray, hangers, and low expectations.

Lastly, we were very disappointed as we were expecting a nice new safe room. What we got was the same old beat up noisy hotel with a new TV and a new bedspread.

Beware!

Room Tip: Hope for the best but, expect the worst
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  • Stayed February 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jackman777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mgrmaf, Manager at Extended Stay America - Tampa - Airport - Spruce Street, responded to this review, 13 February 2013
Thank you for taking the time to write a review for us. I am sorry to hear that you were unhappy with your recent stay. To make sure this doesn't happen again, I am going to make sure our alarm clocks are always plugged in, and that we remind everyone at check-in to please let us know if they'd like additional pots, pans, pillows, blankets, or anything else they need to make their stay more comfortable. We have extras of everything at the front desk and are happy to provide them upon request. Thank you again for providing us with your feedback. If you have any additional feedback, please reach out to me at tws@extendedstay.com. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
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87 reviews from our community

Traveller rating
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    10
See reviews for
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31
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
St. Petersburg, Florida
Level Contributor
191 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 bubbles Reviewed 9 February 2013

This hotel is often the lowest priced in the airport/International Plaza area. THe rooms were recently re-done and clean and modern. There is no restaurant or any amenities, but the mall is just a short walk or drive away.

Room Tip: They all seem the same to me!
See more room tips
  • Stayed January 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank KenFBWI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mgrmaf, Manager at Extended Stay America - Tampa - Airport - Spruce Street, responded to this review, 11 February 2013
Thank you so much for taking the time to write a review of your recent stay. We are happy to hear that you enjoyed our convenient location and that you considered us to be a great value. We hope to see you again soon, should your travels bring you back to our area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clarkston, Washington
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 7 February 2013

We chose this motel because of it's convenient location and room size and amenities. The facility is somewhat dated but very clean. The front desk staff was very helpful and courteous. The room was also somewhat dated but clean and fairly large. Room had a kitchen with range and refrigerator, and plenty of storage space if staying for a few days. There were ironing board and iron but no blow dryer. The front desk had blow dryers available on request. Our overall impression was that this was a good room for the price, especially if you need to stay for more than overnight. It's not fancy, but definitely fit our needs.

  • Stayed January 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Donald N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mgrmaf, Manager at Extended Stay America - Tampa - Airport - Spruce Street, responded to this review, 8 February 2013
Mr Donald, I want to thank you for taking the time to write a review of our property and sharing your experience with us. I'm so glad to hear that you enjoyed your stay and that you felt our hotel was a perfect fit for your travel needs. We look forward to seeing you again, should your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 27 January 2013

Our stay was great, this is our second year back and Extended Stay America did not disappoint us. Our room was ready early for check in and the staff gladly gave us towels when we needed more.
We loved Margi at the front desk, she always had a smile on her face.

  • Stayed January 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Inliner4life
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mgrmaf, Manager at Extended Stay America - Tampa - Airport - Spruce Street, responded to this review, 29 January 2013
Thank you so much for the great review of our property. It's feedback like yours that inspires us to continue providing excellent service day after day. We loved having you guys back this year, and hope to see you again next year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 January 2013

This is one of , if not the best Extended Stays that I have ever stayed at. It is so clean and new looking. It is close to everything in Tampa that is important, the malls, the stadiums, the airport and the casino(15 minutes away) . I stayed here for several nights and all the staff were wonderful and could not do enough for me. The manager of the hotel Jessica does an amazing job, she is very involved and approachable for anything you need. Every member of her team is always on their "A" game especially Margie, who is a very pleasnt young lady who works at the desk. I will definitly stay here again. The price is very affordable as well.

  • Stayed December 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mgrmaf, Manager at Extended Stay America - Tampa - Airport - Spruce Street, responded to this review, 22 January 2013
James B, thank you so much for taking the time to write such a glowing review of our hotel. We are so happy that you had a wonderful stay and are thrilled to hear that we met and exceeded your expectations. We look forward to seeing you again, should your travels bring you back to the Tampa Bay area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 8 January 2013

Loved our stay at this hotel! My husband and I recently stayed here and our experience was so delightful that I just had to share it with others and write a review. The lobby area was clean and we felt very welcomed. The staff was so friendly and very knowledgeable. We asked the front desk staff about where we could have a nice quiet dinner and were not let down by the recommendation. Our room was clean room with no smells and no noise. We had fantastic sleep quality throughout our stay. We will certainly choose this hotel should the need arise again. The only critique I have is that a shuttle service to the airport would be a great addition. One wasn't available, buy the staff called us a taxi. Not a huge deal, just a small extra expense on our trip. Thanks again and keep up the good work!

  • Stayed December 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Clarita H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mgrmaf, Manager at Extended Stay America - Tampa - Airport - Spruce Street, responded to this review, 9 January 2013
I'm so pleased to hear that you enjoyed your stay. I will share your comments with our staff, they will be delighted to hear your kind words. Thank you for choosing Extended Stay Hotels. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rhode Island
Level Contributor
58 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
3 of 5 bubbles Reviewed 12 December 2012

I picked this hotel because of the good reviews and the location to where my son works in town. I arrived on Saturday afternoon and had a very easy checkin. Upon entering my first floor room I was taken aback by a foul smell (moldy/chemical smell). I knew I couldn't spend the next 3 nights in that room so I went right back to the front desk where the attendant quickly gave me another room down the hall. This room passed the smell test, though not completely odor free. When the AC was on the odor was not as apparent though.
While the room appeared neat and clean I noticed over the 3 nights of staying there it was not as clean as I would have liked. The shower had hairs in it. The floor in the kitchen area had crumbs and dust on it (behind the door). I also stepped on a staple in the carpet. I was alone in the room so I know I didn't do anything to dirty it with crumbs and staples. Also, I just assume every hotel will have a hair dryer but this one didn't. There were no toiletries either other than soap. I didn't read ahead of time about the maid service - which is only every 7 days. So re-entering the room to an unmade bed caught me by surprise. I made it myself the next day. There should be a better supply of tissue paper in the bathroom and more waste baskets considering the room is not maintained for a 3 night stay.
When I went to check out on the last morning there was no one at the counter. There was a gentlemen in the hallway who said his shift was done and was leaving. He said he didn't have access to the computer - I would have to wait for someone who was running late and expected there within a 1/2 hour. Luckily I did have just a half hour before my flight so I waited and she did show up. Strange to not have front desk coverage at 7:30 in the morning
I did like the free parking and wifi. The "breakfast" was fine for my liking but it was only a few items in baskets beneath the coffee counter. The location is good too.
I will stay somewhere else on my next visit,

  • Stayed December 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lmcintyre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mgrmaf, Manager at Extended Stay America - Tampa - Airport - Spruce Street, responded to this review, 13 December 2012
I appreciate you taking the time to write a review of your experience with us. What you have described is not acceptable, and I sincerely apologize for your experience. I am meeting with my staff to ensure that these issues do not happen again in the future. We continually work to improve our hotel, so I really appreciate you bringing these issues to our attention. If you have any additional feedback, please reach out to me at tws@extendedstay.com. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Tampa - Airport - Spruce Street

Property: Extended Stay America - Tampa - Airport - Spruce Street
Address: 4312 W Spruce St, Tampa, FL 33607-4146 (Formerly Extended StayAmerica Tampa - West Shore)
Phone Number:
Region: United States > Florida > Tampa
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #115 of 162 Hotels in Tampa
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Extended Stay America - Tampa - Airport - Spruce Street 2.5*
Number of rooms: 104
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travel Republic (UK), Odigeo and Extended Stay so you can book your Extended Stay America - Tampa - Airport - Spruce Street reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Tampa
Tampa Extended Stay
Extended Stay America - Tampa - Airport - Spruce Street Florida

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