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“Outstanding customer service!!! Raphael Miranda is amazing!”

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Embassy Suites by Hilton Tampa - Downtown Convention Center
Ranked #40 of 163 Hotels in Tampa
GreenLeadersBronze level
ORLANDO
Level Contributor
66 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Outstanding customer service!!! Raphael Miranda is amazing!”
Reviewed 9 January 2013

I stay in hotels 5 nights a week. Most stays are uneventful. This hotel presented a problem and Raphael Miranda jumped on my issue and absolutely made me a fan forever. He got involved on his own and made sure that my issue was resolved before I left. I sincerely appreciated his concern and problem resolution.

Room Tip: All rooms are good. Views are available on all sides of hotel. Looks over either city or bay.
See more room tips
Stayed January 2013, travelled on business
Helpful?
Thank virginia p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason B, Front Office Manager at Embassy Suites by Hilton Tampa - Downtown Convention Center, responded to this review, 11 January 2013
Thank you for choosing to stay at the Embassy Suites Tampa Downtown and for taking the time to post a review of your recent stay. I am very happy to read your positive comments about the service that Rafael provided to you. I will be sure to share your kind words with him.

I do hope we will have the opportunity to welcome you back to our hotel in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (325)
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1 review
Reviewed 7 January 2013 via mobile

Wonderful stay. The room was immaculate and updated. Beautiful view of the downtown Tampa skyline lit up at night. Will definitely be coming back! Harbour Island just over the bridge has a great brunch at Jackson's and there is a water taxi for a more scenic view of Tampa and the islands.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarianneRobert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason B, Front Office Manager at Embassy Suites by Hilton Tampa - Downtown Convention Center, responded to this review, 3 February 2013
I am glad to hear that you enjoyed your stay at our Embassy Suites Tampa Downtown. Hope to see you return in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 6 January 2013 via mobile

First time staying at Embassy, it will not be my last... It was affordable, clean, comfortable, free alcohol-specific times, and free cooked to order breakfast! Nice! Nice! Nice! You could use HH points, military discount, etc...

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nursequita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason B, Front Office Manager at Embassy Suites by Hilton Tampa - Downtown Convention Center, responded to this review, 11 January 2013
I am glad to hear that you enjoyed your stay at our Embassy Suites Tampa Downtown. Hope to see you return in the near future. Safe travels.......
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Ontario, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 January 2013

Great hotel, great rooms, great drinks and great breakfast, what else could you ask for.
It's a must to anyone getting on a cruise, you could even walk to the port.
Definately recomending this hotel to others.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tera M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason B, Front Office Manager at Embassy Suites by Hilton Tampa - Downtown Convention Center, responded to this review, 11 January 2013
Just wanted to thank you for your recent stay here at Embassy Suites Tampa Downtown! So glad you enjoyed the complimentary Manager’s Reception and “free, cooked-to-order breakfast”, available at all Embassy Suites. We look forward to seeing you again soon.
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sc
Level Contributor
45 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 1 January 2013 via mobile

Great hotel in downtown. Easy to get around the downtown area using trolley which takes you to Ybor and Channelside. The hotel itself is very clean. Rooms are comfortable. Service was great. Free breakfast was awesome. For the amount of people that were eating the staff did a great job. The selection of food was great. I would definately recommend this hotel.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bcw7777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason B, Front Office Manager at Embassy Suites by Hilton Tampa - Downtown Convention Center, responded to this review, 11 January 2013
Thank you for choosing Embassy Suites Tampa Downtown for your recent stay and for recommending your experience on TripAdvisor. I am very pleased to learn you enjoyed your stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edwardsville, Illinois
Level Contributor
149 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 31 December 2012

From beginning to end we enjoyed are stay
We were in town visit are son bye the way he is a great tour guide! Leisure visit so Location was great !! Could walk anywhere
Hotel employees were very nice. Omelet chef was great! and very popular
Managers Reception was good and very popular
I see where people are complaining about extra $$ for parking and Internet but, did they stop and think of how much it cost to give free drinks and a free hot breakfast to 500 plus people daily.
We have no complaints and will be back
Ty Jared

Stayed December 2012, travelled with family
Helpful?
Thank IBBETSY_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason B, Front Office Manager at Embassy Suites by Hilton Tampa - Downtown Convention Center, responded to this review, 11 January 2013
Thank you for your staying with us and for taking the time to share your experience on TripAdvisor.

I am very pleased to learn how much you enjoyed your stay with us. I sincerely appreciate your comments and will share them with our team.

Once again, thank you for choosing to stay at the Embassy Suites Tampa Downtown. We certainly look forward to welcoming you back in the very near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 31 December 2012

Great location of hotel!!! Great room!!!! Starbucks in lobby!!! Close to a Publix Grocery for any last minute stuff! Great staff!! So close to cruise port!!! Took trolley to port area to eat dinner . Highly recommend!!!!

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank EATHOTDOGS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason B, Front Office Manager at Embassy Suites by Hilton Tampa - Downtown Convention Center, responded to this review, 11 January 2013
I am glad to hear that you enjoyed your stay at our Embassy Suites Tampa Downtown. We appreciate your kind words and I will be sure to share them with our team members. Hope to see you return in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Tampa - Downtown Convention Center

Property: Embassy Suites by Hilton Tampa - Downtown Convention Center
Address: 513 S Florida Ave, Tampa, FL 33602-5419
Phone Number:
Region: United States > Florida > Tampa > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#17 Green Hotel in Tampa
#30 Romantic Hotel in Tampa
#36 Business Hotel in Tampa
#43 Family Hotel in Tampa
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Tampa - Downtown Convention Center 3.5*
Number of rooms: 360
Official Description (provided by the hotel):
Connected via skybridge to the Tampa Convention Center, the Embassy Suites is the only upscale all-suite hotel in downtown Tampa. Complimentary Cooked-to-Order Breakfast and a Manager's Reception included daily. Next door to the St. Pete Times Forum for Tampa sporting events, concerts and exhibits. The Tampa Cruise Port is also close by for all Tampa cruise departures. ... more   less 
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Also Known As:
Embassy Suites Tampa - Downtown Hotel Tampa
Tampa Embassy Suites
Embassy Suites By Hilton Tampa - Downtown Convention Center Florida

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