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“Convenient Location Pre Cruise--great breakfast and reception!”

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Embassy Suites by Hilton Tampa - Downtown Convention Center
Ranked #38 of 164 Hotels in Tampa
GreenLeadersBronze level
Reviewed 10 January 2014

We stayed here for just one night pre cruise. Taxi from airport is a set fare at $25 even for 6 people. The location is great and there is quick access to cabs as well as the trolley stop directly in front of the hotel. The room itself is standard embassy suites and very spacious. Bathroom was very nice and always handy to have the small bar sink in the living area. Plenty of room for us and our two "adult" kids.
We enjoyed the manager's reception and the breakfast in the am was excellent. We had two rooms next door to each other and my in laws had issues with noisy neighbors till the wee hours but we did not. The weather was cold when we were here but it looked like there were lovely areas to walk near the water front.
We also walked less than 5 minutes to a Publix grocery store to purchase wine before boarding the ship--they had an excellent selection! There is a starbucks in the lobby as well as a restaurant/bar available.
Definitely would stay here again!

Room Tip: Interesting views in every direction. Higher floors wait awhile for the elevator!
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  • Stayed: January 2014, travelled with family
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1  Thank L R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason B, Front Office Manager at Embassy Suites by Hilton Tampa - Downtown Convention Center, responded to this reviewResponded 16 January 2014

Dear LR,
Thank you for choosing Embassy Suites Tampa Downtown for your recent stay and for recommending your experience on TripAdvisor. I am very pleased to learn you enjoyed your stay with us. We certainly look forward to welcoming you back and hope to exceed your expectations on your next visit.
Best Regards,
Jason Bowers

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1,436 - 1,442 of 2,092 reviews

Reviewed 10 January 2014

Visited this hotel for just a two night stay and within 24 hours it was a nightmare! First of all, the facility was old and shows the wear. The plastic plants on every floor were dusty and unattractive and the rooms are well worn. There are only four elevators and one was in disrepair during our stay, so the wait seemed like forever. The beautiful view is the only redeeming feature and the only thing the staff could not mess up. The valet attendant broke our car key/lock the very first time they parked the car, and even worse, they were defensive and unapologetic. Huge hassle! When we arrived late to our room at night, we found the room stocked with ONE washcloth. We all wanted to take showers and it took two phone calls and listening to more defensiveness to get enough washcloths to shower. More hassle! THEN, the next morning the door to the room would not open with my key. I was locked out. I had to take the SLOW elevator to the front desk to have a new key made, then back up to find that it did NOT work again! We then had the pleasure of sitting around waiting for repairmen to show up to fix the battery of the malfunctioning door lock. Joy! The manager ended up picking up our room bill and putting us up in the Marriott across the street. Thank goodness!! I've never wanted to get out of a hotel faster! And the Marriott was a dream come true. From the moment we arrived, the staff was courteous and professional. The facility was beautiful. The view was gorgeous! Stay on the 27th floor facing the water! Heaven! There were plenty of elevators. We never had to wait. THIS is what a hotel should be like. I am a Hilton Honors member, but I can say without hesitation that this was the WORST Hilton experience I have ever had. Shame on Hilton! When you visit Tampa, choose the Marriott, not Embassy Suites!

Room Tip: Choose the 27th floor in the MARRIOTT across the street!
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  • Stayed: January 2014, travelled with family
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1  Thank eatsleeprun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason B, Front Office Manager at Embassy Suites by Hilton Tampa - Downtown Convention Center, responded to this reviewResponded 15 January 2014

I’m sorry we were unable to provide you with a satisfactory experience during your recent trip through our area. We're working with our staff to address the service missteps. We hope the accommodations we secured at a neighboring hotel were satisfactory. As a valued rewards member, we do hope that you will consider staying with us if you make future plans to travel to our area.

Kind regards,
Jason Bowers

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Reviewed 8 January 2014 via mobile

Loved this hotel very clean and staff was very friendly! They had a manager reception with light snacks and free drinks, the breakfast buffet was good and included with the stay. We were close to everything downtown, forum, channelside and the fla aquarium.

Stayed: January 2014, travelled with family
Thank SarasotaGreatest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason B, Front Office Manager at Embassy Suites by Hilton Tampa - Downtown Convention Center, responded to this reviewResponded 16 January 2014

Thank you for choosing Embassy Suites Tampa Downtown for your recent stay.

I would also like to thank you for taking the time to post your positive review. I am very pleased to read that your expectations were exceeded and to learn that our staff treated you well and you were happy with your accommodations.

We certainly look forward to welcoming you back to visit us again in the near future.

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Reviewed 7 January 2014

My husband, son and I stayed here over the Christmas holidays. The hotel was busy, seemed filled to capacity. We attended a lightning game at the forum, and it was a short, safe walk from the hotel. Valet was quick and friendly and helped us unload and load our bags upon arrival and checkout. The complimentary happy hour was great with drinks and snacks, as well as the complimentary breakfast which had made to order omelets, eggs, potatoes, bacon, sausage,, pancakes, fruit, yogurt, etc. Becuase the hotel was so full, we had a hard time finding seating during both happy hour and breakfast...we had to find mock seating in the lounge and eat on couches with plates in our laps. They really need to add more tables to accomidate guests when the hotel is at capacity. Our room was on the 20th floor with a great view of the skyline...the room was clean, quiet and the bed was very comfortable. Overall, a really nice stay!!

  • Stayed: December 2013, travelled with family
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Thank realityaddict
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason B, Front Office Manager at Embassy Suites by Hilton Tampa - Downtown Convention Center, responded to this reviewResponded 16 January 2014

Thank you for choosing Embassy Suites Tampa Downtown for your recent stay and for recommending your experience on TripAdvisor. I am very pleased to learn you enjoyed your stay with us. We certainly look forward to welcoming you back and hope to exceed your expectations on your next visit.

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Reviewed 3 January 2014

The hotel itself is very nice, and the suites are clean and comfortable. I would highly recommend requesting a room on a lower floor as there are not enough elevators to adequately accommodate the number of guests. We were on the 19th floor and had to often wait 15-20 minutes for one as guests on lower floors would catch the up elevators just to get on one. We stayed over the holiday break so its possible the hotel was a bit more chaotic than normal with many families staying. I would be concerned with elevator access if staying at this hotel for a convention with everyone trying to come and go at the same time. The workout room could also use some improvements. The property is right next to the Tampa Times Forum so its a great location if that is your reason for staying, otherwise there is not a lot of other things within walking distance. There are no bars or restaurants around the hotel other than those which are actually in the hotels.

Room Tip: Choose a lower floor.
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Stayed: December 2013, travelled as a couple
Thank ruhl34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason B, Front Office Manager at Embassy Suites by Hilton Tampa - Downtown Convention Center, responded to this reviewResponded 16 January 2014

Thank you for taking the time to share your feedback of Embassy Suites Tampa Downtown on TripAdvisor and for choosing to spend your time with us. I am very happy to read you enjoyed the service you received, our facilities.

I do hope you will be returning to visit us again; we certainly look forward to welcoming you back in the near future.

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Reviewed 30 December 2013 via mobile

Very, very friendly and accommodating staff; we especially were welcomed and helped by Christian (manager) and Latasha M. It's an incredibly beautiful place with nice sized rooms. The elevators could be a little faster, but that is certainly expected from such a big hotel. The vallet parking is efficient and the scenery outside the window is nice. I highly recommend it!

Stayed: December 2013, travelled with family
Thank JMRpink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason B, Front Office Manager at Embassy Suites by Hilton Tampa - Downtown Convention Center, responded to this reviewResponded 31 December 2013

Dear JMRpink,
Thank you for choosing to stay with us. I am glad to hear that you enjoyed your stay and that Christian and Latasha was helpful! I will be sure to share your comments with them. I hope you will return should your travels bring you back this way.
Best Regards,
Jason Bowers

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Reviewed 24 December 2013

Really, really, really noicy. Traffic noice will prevent any chance of sleep at night. The Marriott accross the street is on the water; most rooms face the water and not the freeway, and is a much bettter choice.

If when checking in at the Embassy Suites you happen to get desk clerk Cheryl, you are in serious trouble. If you ask for the West side of the hotel, she will assign you the East side. If you ask for the South side, she'll assign you the North side. I think she's directionally challenged. If you ask for room 05 on the 20th floor, she'll promise to have it for you if you'll wait for it to free up 9 hours later, sometime in the evening. That evening after waiting for room 05 on the 20th floor all day, she'll assign you room 14 on the 5th floor instead and deny she ever promised you room 05 on the 20th floor. Do be careful because she bites in addition to being surley.

We ended up changing room 4 times. It would have been more fun to stick a pencil in my eye.

Room Tip: Find a different hotel
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  • Stayed: December 2013, travelled as a couple
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Thank TeddConnecticut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason B, Front Office Manager at Embassy Suites by Hilton Tampa - Downtown Convention Center, responded to this reviewResponded 31 December 2013

Dear TeddConnecticut,

I’m sorry we were not able to provide you with a satisfactory experience during your recent stay. Your satisfaction is very important to us and we appreciate your feedback about the noise and multiple room changes. Your comments have helped us to improve our guest experience and we apologize for the inconvenience. We hope you will reconsider giving us another chance for a quieter stay.

Kind regards,
Jason Bowers

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Additional Information about Embassy Suites by Hilton Tampa - Downtown Convention Center

Address: 513 S Florida Ave, Tampa, FL 33602-5419
Phone Number:
Region: United States > Florida > Tampa > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#17 Green Hotel in Tampa
#30 Romantic Hotel in Tampa
#36 Business Hotel in Tampa
#40 Family Hotel in Tampa
Price Range: £158 - £352 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Tampa - Downtown Convention Center 3.5*
Number of rooms: 360
Official Description (provided by the hotel):
Connected via skybridge to the Tampa Convention Center, the Embassy Suites is the only upscale all-suite hotel in downtown Tampa. Complimentary Cooked-to-Order Breakfast and a Manager's Reception included daily. Next door to the St. Pete Times Forum for Tampa sporting events, concerts and exhibits. The Tampa Cruise Port is also close by for all Tampa cruise departures. ... more   less 
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Also Known As:
Embassy Suites Tampa - Downtown Hotel Tampa
Tampa Embassy Suites
Embassy Suites By Hilton Tampa - Downtown Convention Center Florida

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