I just completed a stay at this property over 4th of July weekend. Let me start by saying that I called prior to making a reservation to ensure the room I was booking would give me a view of the fireworks. I was told by the lady at the front desk that indeed it would. I booked a room with a balcony (one of three in the hotel). After a few days, I decided to contact Mr. Jason Bowers the front office manager who does a fantastic job of answering trip advisor reviews, but fails to respond to emails. He still hasn’t responded to mine. Guess being a Diamond member really has it’s benefits at Hilton, huh? Anyway after emailing Jason and getting no response, I thought it was only right to fwd my email to Mr. Jeff Weinthaler, the hotel GM. Guess what, no response, and still to this date, no response. I even left a message for him with Karen and still didn’t get a call back. Finally speaking to Lindsay, I was told that I indeed would not be able to see any fireworks, as the room I was told would view them is on the other side of the hotel and faces the wrong direction from where they are. I was offered the option to change rooms and give up a balcony. If I would have been told this when I booked, I would have likely not stayed.
Check in was nice and easy. Taylor was great and had me up in no time. Sonny the bellman was great as well. Was handed an amenity, as opposed to it being in the room, but I’m not picky about things like that. Just caught me off guard.
Room was very nice. Not huge for a suite, but the balcony was a nice touch, even though it wasn’t the view I had expected. No awning over the balcony, so when it rains, it’s useless.
Breakfast was average; getting to sit in the restaurant as opposed to out in the lobby was a nice touch. It is very crowded and cafeteria style. There were so many people there, people were sitting on the fountain holding trays on their laps.
Starbucks in the hotel is a nice touch as the coffee is pretty bad.
The valet at 24 dollars has to be the worst I’ve ever seen. It takes between 15-30 minutes to get your car dropped off. On the last night, it rained so hard that the valet had us get out of our car, just to tell us to pull into the garage. Then after pulling into the garage, took another 20 minutes for someone to take the car. Getting the car wasn’t bad, calling ahead helped.
As we were leaving, I called for a bell man to come help with the bags, only to get a call asking if I was ready. Wasn’t that the point of my original call?
Overall, I expected a lot more then I got for what was paid. I understand Embassy Suites has a satisfaction guarantee. Let’s see if Mr. Bowers or Mr. Winethaler get a hold of me to discuss this in the future?
- Official Description (provided by the hotel):
- Connected via skybridge to the Tampa Convention Center, the Embassy Suites is the only upscale all-suite hotel in downtown Tampa. Complimentary Cooked-to-Order Breakfast and a Manager's Reception included daily. Next door to the St. Pete Times Forum for Tampa sporting events, concerts and exhibits. The Tampa Cruise Port is also close by for all Tampa cruise departures. ... more less
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- Also Known As:
- Embassy Suites Tampa - Downtown Hotel Tampa
- Tampa Embassy Suites
- Embassy Suites By Hilton Tampa - Downtown Convention Center Florida