First let me say that my family stayed in this hotel on May 4th 2012. Upon Check-in I was greeted by Courtney and she seemed nice. She handed me a room key and to the room we went. When I opened the door a heatwave hit me. NO AC! I went to the control and it was covered in grease and showed to be on. I've been in buidling management/maintenance for 10 plus years so I know what I'm looking at. As I look around I see that every piece of furnature is beat-up and the carpet has countless stains. So I go back to the front desk and upon telling Courtney my problem she says to me " Are your giving me Attitude?". I back off from clocking this idiot in hopes that she'll make things OK! She then sends my family to a single king room on the 4th. So back down I go. She then sends me back up on the 5th floor to a smoking room (NASTY!). So back down i go. By this time I've asked to see a manager no less than twice, to no avail. I take a business card for the Asst. Manager (Ari Hartung) and call every number on it. She has - untill this day- not returned my calls. So after going to the 4th room, only to find the ac cooling the room to 75, I gave up. This hotel does not deserve the name Embassy Suites!! A suggestion is to fire all the staff, gut the place and send the new trainees to Little Rock to see how an ES should be ran... Oh the breakfast was nice... The hotel should read Waste Management out front!!
- Official Description (provided by the hotel):
- The Embassy Suites Tampa Brandon is just seven miles from downtown Tampa and offers easy access to Busch Gardens, Fl State Fairgrounds, University of South Florida, Tampa Convention Center, beaches, and more. Guest rooms at this all-suite hotel feature a fully-equipped kitchen, high-speed Internet access, and two televisions with HBO. The property also offers complimentary made to order breakfast and evening reception with free snacks and alcohol, outdoor pool, and fitness room. On-site dining is available at Mango’s Restaurant. ... more less
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- Also Known As:
- Embassy Suites Tampa - Brandon Hotel Tampa
- Embassy Suites Brandon
- Brandon Embassy Suites
- Embassy Suites By Hilton Tampa Brandon Florida