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“Horrible Service ”

Twistee Treat Fletcher
Ranked #1,386 of 2,637 Restaurants in Tampa
Price range: US$2 - US$8
Description: Serving up your favorite homemade soft serve ice cream out of a giant ice cream cone building! Our menu includes over 20 flavors of soft serve, shakes, malts, twirls, slushies, banana splits, brownie boats, cookiewiches, waffle tacos, hot dogs and more!
Restaurant details
Description: Serving up your favorite homemade soft serve ice cream out of a giant ice cream cone building! Our menu includes over 20 flavors of soft serve, shakes, malts, twirls, slushies, banana splits, brownie boats, cookiewiches, waffle tacos, hot dogs and more!
Reviewed 16 September 2017 via mobile

Last night after our high school football game, myself, six other adults and eleven students went to the Fletcher Avenue franchise. After the last child got their order, right at midnight we were very rudely asked to leave, so that they could clean with the pressure washer. We explained that we would leave when we were done eating the ice cream. Again, very rudely the two employees told us to leave. So then we had a conversation with these two employees on how to explain to the customer in a nice way, prior to us spending a lot of money, that we could purchase your product, but not eat it there, and let us make the decision if we want to have a bunch of high school kids eating ice cream in our vehicles. Again, the young employees (who would not give us their names) could care less, they just told us to leave, again with a very rude and condescending attitude. The young employees probably had a very long day, and a rough week like all of us, but did not handle themselves or the situation well at all, and apparently there was no manager to speak with. 

You may want to visit your ending shift policies and let those last customers know that after purchasing your product, that they would then immediately have to leave the premises. The end of shift employees should be reprimanded on how to deal with customers. 

Thank mwest1031
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3 - 7 of 7 reviews

Reviewed 15 May 2016 via mobile

This is a definite must stop I f you just finished eating at simply pho or anywhere for that matter. Oh how twister treat has changed. I expected to go up to the window and have maybe 3 options for a treat. WOW has the menu changes! Toppings flavors sundae malts hot dogs milkshakes oh my! I have a Oreo crumb dipped waffle Come with vanilla soft serve dipped in a hard cherry costing. Amazing!! DefinTely worth the stop. Very friendly staff and a very clean kitchen. Excellent stop for after dinner sweets.

Thank 360Rocket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2015

Wow! Tons of flavors and some of the best soft-serve ice cream you are going to find around. I have no idea what the fat content (percentage) is but it must be pretty high because their soft serve is really super creamy and savory and that can only mean high fat. But you should not be coming here if you are trying to watch your cholesterol or weight! However, they do have Twistee light (no sugar or fat) so you can get something if you are health conscious but why bother?

They are really quick to serve it up at the Twistee treat and despite there being many people in line it moved pretty fast. I got the plain vanilla and it was delicious, firm, creamy and the perfect density (amount of air in the mix). My wife got the vanilla strawberry swirl dipped in chocolate. She had no problem finishing it off.

The employees we encountered were all super friendly and courteous, a nice touch.

Portions are generous here as well. I got the small cone and it was a perfect size. When it was served I actually felt that it was more of a medium but I was not gong to complain about that.

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Thank 8ric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2015 via mobile

We live twistee treat and always stop when on vacation where they are located. We stopped at this one while visiting Busch gardens and we were not disappointed. As expected delicious ice cream and nice staff.

Thank traveldivaK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2014

We have been there 3 times. Tonight was the final straw. It takes the employees way to long to make the ice cream and tonight they sat it in the window and it just fell over onto the counter.
The other 2 times we were there the employee got squirted with ice cream and had to stop and it took over 9 minutes to make an orange and cream swirl cone.
We are done but the biggest concern is the patio. It was raining and was so slippery it was like walking on ice.

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Thank mrfarrell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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