Last night after our high school football game, myself, six other adults and eleven students went to the Fletcher Avenue franchise. After the last child got their order, right at midnight we were very rudely asked to leave, so that they could clean with the pressure washer. We explained that we would leave when we were done eating the ice cream. Again, very rudely the two employees told us to leave. So then we had a conversation with these two employees on how to explain to the customer in a nice way, prior to us spending a lot of money, that we could purchase your product, but not eat it there, and let us make the decision if we want to have a bunch of high school kids eating ice cream in our vehicles. Again, the young employees (who would not give us their names) could care less, they just told us to leave, again with a very rude and condescending attitude. The young employees probably had a very long day, and a rough week like all of us, but did not handle themselves or the situation well at all, and apparently there was no manager to speak with.
You may want to visit your ending shift policies and let those last customers know that after purchasing your product, that they would then immediately have to leave the premises. The end of shift employees should be reprimanded on how to deal with customers.
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