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“Not Safe.. Not for Family”

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Travelodge Tampa/ West Of Busch Gardens
Ranked #135 of 163 Hotels in Tampa
Manassas, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Not Safe.. Not for Family”
Reviewed 4 January 2013

I do not understand how there are hundreds of reviews of this place all stating the discusting, unsanitary, completely horrendous conditions and from the very first review the management and staff and owner of this location keep saying the same things, That they have rectified the situation, Blah, Blah Blah!
Thats why this place keeps getting Damning Reviews Right!

I checked in on Dec 27, 2012 Walked in to room 144 The door had been pried open in the past the bottom of the door did'nt even close properly. Next thing I noticed was.. The carpet was Black and Sticky! The room smelled Rank, Cobwebs in the corners of the room, the beds looked as if they had just thrown the blankets back over them. every surface had something clinging to it, dirt, hair, who knows.
I will tell you this... I called the front desk.. Jah answered, I explained everything, he said he would accomodate me with another room, Ha, Ha, Ha...Said "No Thank You" I want my money back! When I got to the front desk He tried to talk me into a different room because it's not there policy to give a dissatisfied customer there money back.... "Really" ? Well... I got my money back!
Funny thing , He asked if I would give them a good review... Was he Joking?

Room Tip: Not for family, you couldnt pay me to stay here
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  • Stayed December 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rebeccah T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James A, Manager at Travelodge Tampa/ West Of Busch Gardens, responded to this review, 9 January 2013
I do not understand how there are hundreds of reviews of this place all stating the discusting, unsanitary, completely horrendous conditions and from the very first review the management and staff and owner of this location keep saying the same things, That they have rectified the situation, Blah, Blah Blah!
Thats why this place keeps getting Damning Reviews Right!

Will I am truly sorry you had a bad experience I have to take exception to several of your statements in the review. We do take review very serious, and when it is stated by myself or any of our staff that we are addressing the issues that is exactly what occurs despite what you may think. I have already issued a work order to have the door in question checked and repairs needed addressed.

I will also point out that you have correctly noted the over 100 poor reviews. I will also point out that we sell over 25,000 room nights and while that number appears high, it is actually less than 1/2 of a percent (.05%) of our guests staying. Most enjoy a comfortable clean room. However, like any business sometimes we fail to do our job properly.

I do appolgize for our lack of attention to your needs and hope you will try us again in the future.
We are working hard here to improve our service to our customers and will continue to do so. I am sure your next stay will be much different, but if you have problems in the future, please request to speak to me directly and I will attend to your problems personally.

James Averill,
Sr. Exec. Mgr.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Service
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  • Cleanliness
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Additional Information about Travelodge Tampa/ West Of Busch Gardens

Property: Travelodge Tampa/ West Of Busch Gardens
Address: 2901 E Busch Blvd, Tampa, FL 33612-8731 (Formerly Days Inn West of Busch Gardens)
Region: United States > Florida > Tampa
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #135 of 163 Hotels in Tampa
Price Range (Based on Average Rates): £
Hotel Class:2 star — Travelodge Tampa/ West Of Busch Gardens 2*
Number of rooms: 174
Official Description (provided by the hotel):
Modern - Near Busch Gardens. ... more   less 
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Also Known As:
Days Inn West Of Busch Gardens Hotel Tampa
Days Inn Tampa
Busch Garden Hotel
Travelodge Tampa/ West Of Busch Gardens Florida

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