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“Makes business feel more like home” 5 of 5 bubbles
Review of Embassy Suites by Hilton Tampa - Airport/Westshore

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Embassy Suites by Hilton Tampa - Airport/Westshore
Ranked #30 of 162 Hotels in Tampa
Jeffersonville, United States
1 review
“Makes business feel more like home”
5 of 5 bubbles Reviewed 3 February 2014

I stay at this hotel nearly every time I visit Tampa. Sometimes I travel alone and other times my spouse joins me. Either way, this hotel is clean, comfortable, and feels like home. I am a hotel snob, so it quality of bedding and cleanliness will instantly make or break a stay for me. I LOVE the breakfast and evening reception. Close to great restuarant options and a mall too! Great value overall.

  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jacqualine O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeslieAnnPagan, Front Office Manager at Embassy Suites by Hilton Tampa - Airport/Westshore, responded to this review, 6 February 2014
Dear Jacqualine O,

Thank you for taking the time to fill out a review and provide us feedback. I am so happy to hear that you visit us frequently and enjoy spending time at our property and with our staff. We do get a high volume of business travelers and emphasize to our staff that we should make their time away from home more pleasant. I am sure this review will be very helpful to others looking into our property with all the information you so kindly provided.

We look forward to seeing you again soon!

Best regards,
Leslie-Ann Pagan
Front Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,169 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (167)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Ballwin, Missouri
Level Contributor
385 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
4 of 5 bubbles Reviewed 31 January 2014

Typical Embassy suite-style accommodations centrally located to the city and the airport. Public areas seem updated, but the suites could benefit from a face-lift. While there were no major maintenance issues, you can tell there has been some wear and tear over the years.

Staff at check-in were friendly and helpful and most of the other staff were pleasant as well. While the breakfast is included, the other meals (banquet/meeting) at the hotel were average at best. As with some other Embassy Suites, food is not the strong point, however there are many choices nearby if you venture out. There's a small lounge with good service for the evening nightcap.

I would recommend this property for a business visit or perhaps a pre-cruise night, but not necessarily for a vacation stay.

Room Tip: Rooms at the end of the halls had a different configuration and seemed to be smaller.
See more room tips
  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Boat-Captain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeslieAnnPagan, Front Office Manager at Embassy Suites by Hilton Tampa - Airport/Westshore, responded to this review, 6 February 2014
Dear Boat-Captain,

Thank you for taking the time to fill out a review and provide us feedback. We are so happy that you found our location to be convenient for your needs and that our service and accommodations made for such a nice stay for you. We do understand that some of our rooms need more attention than others and have completed on phase of renovation and look to continuing this over time for some others. I am sure this review will be very helpful to others looking into our property with all the information you so kindly provided.

We look forward to seeing you again soon!

Best regards,
Leslie-Ann Pagan
Front Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Emporia, Kansas
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 26 January 2014

Everything else was perfect about this hotel except the internet: it it highly over-priced (24h internet in your room costs 12,5$!!). I'd say Wi-Fi in the room should be included. Fortunately there were computers in the lobby that were free to use. Otherwise we had a lovely stay at the Embassy Suites: Westshore Plaza, where you can shop and dine, was a 3 minute walk away and in front of the hotel buses leaves to Downtown every 30 min. Hotel's shuttle was also really convenient, if you need to go to the airport or if U just wanna go for example to the International Plaza to shop. Breakfast was good, omelets with the ingredients you want and waffle machine. Downstairs is as well Waffle House, I highly recommend their waffles because they were so good! The rooms were cleaned every day, our floor was very quiet and peaceful and the hotel staff was very friendly. Every evening there was the manager's reception, where you got complimentary drinks and snacks. The water in the pool was warm and the hot tube in the front yard was amazing! We staid for 2 weeks and loved the suites. Our suite was large, with kitchen, living room and bathroom. Loved it!

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ansku V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeslieAnnPagan, Front Office Manager at Embassy Suites by Hilton Tampa - Airport/Westshore, responded to this review, 6 February 2014
Dear Ansku V,

Thank you for taking the time to post a review and provide us with some feedback. We are so happy that you found our location to be convenient for your needs and that our service and accommodations made for such a nice stay for you.

Recently we did modify our Wi-Fi charges and we now offer different speeds of Wi-Fi for 2 different amounts ($6.95 or $12.95). Also, there are many different types of reservation and/or Hilton Honors member choices that provide complimentary Wi-Fi access. We also always have a complimentary business center with computer and printing services.

We hope to see you again soon!

Best regards,
Lesie-Ann Pagan
Front Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Davenport, Iowa, United States
Level Contributor
262 reviews
198 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
5 of 5 bubbles Reviewed 26 January 2014

Started as soon as you pull up on the drive and they 'pre-check' you in out on the driveway, and the young man unloads your suitcases for you, gives you a parking permit, and you proceed to the parking garage without even going into the hotel.

Then you are greeted by very friendly front desk staff, who upgraded my diamond status without even asking. Got to the room and they had a nice basket of treats and snacks on the desk. The view from the room was spectacular of downtown Tampa, and perfect view of the airport glidepath so you can watch the planes land.

Housekeeping is excellent in the hallways, common areas, and the rooms. Plenty of supplies and everything in working order. Loved the "tray" ceilings in the elevators. Very unique.

Manager was so outgoing. One day I needed a mapquest map, and he insisted he do it, and not the front desk clerk. He took my note to his office and printed it out in COLOR.

Breakfast buffet was excellent. Food was cooked perfectly with a larger than average "embassy" assortment. They had some saussage links that were the best!

The server at the restaruant was top notch, and such a personable guy. Best server I've ever experienced. Food was spectacular too. Ate at the 555 several times and everything was wonderful. Empanada, pot stickers, pasta w/ meatballs and homemade bread was wonderful, plus the chocolate cake was excellent.

The difference between a good experience and a spectacular Embassy experience is the Employees. They go the extra mile here. Can hardy wait to go back again.

Room Tip: Rooms on high floors facing the airport have spectacular views.
See more room tips
  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeslieAnnPagan, Front Office Manager at Embassy Suites by Hilton Tampa - Airport/Westshore, responded to this review, 6 February 2014
Dear Steve S,

Thank you for your kind words and taking the time to post a review! We are so happy that you found our location to be convenient for your needs and that our service and accommodations made for such a nice stay for you. I am sure this review will be very helpful to others looking into our property with all the information you so kindly provided.

We look forward to seeing you again soon.

Best regards,
Leslie-Ann Pagan
Front Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Powder Springs, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 23 January 2014

Upon checking in my room that I was assigned was not clean and they sent housekeeping to correct but it should have never happened. There was a big convention this weekend that I stayed and the staff was overworked and in great demand which caused everything from room service to evening reception to be extremely slow.

  • Stayed January 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Beverly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
813-875-1555, Front Office Manager at Embassy Suites by Hilton Tampa - Airport/Westshore, responded to this review, 26 January 2014
Dear Beverly M,

Thank you for choosing to stay with us in Tampa. We appreciate your business as well as your feedback greatly. I have shared your comments with my management team. I apologize for our inconsistency with the level of service we provided during your stay with us, but assure you that we will use your comments to ensure that we improve upon these areas moving forward.

Thank you again for your feedback and we hope that you will give us another try when you return to Tampa.

Sincerely,

Melvin Woodall
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saffron Walden, United Kingdom
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 21 January 2014

Shuttle service was over-ran during the period of my stay. Long wait at the airport for pick up. On return journey, the wait was so long reception called a taxi. A member of our party almost missed her return flight. Suites: A little run down and in need of refurbishment. Otherwise clean. Room smelled a little musty on entry. Amenities: Did not have any electric adapters. Perhaps the international clientele is minimal.

  • Stayed January 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Kevin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeslieAnnPagan, Front Office Manager at Embassy Suites by Hilton Tampa - Airport/Westshore, responded to this review, 22 January 2014
Dear Kevin L,

Thank you for taking the time to review your stay at our property. We always appreciate any feedback, good or bad, that can help us improve. I want to apologize for the issues you experienced during your stay with us.

Thank you again for your patience and understanding and we hope that you will give us the opportunity to serve you again in the future. Please feel free to contact us directly if you choose to return.

Sincerely,
Leslie-Ann Pagan
Embassy Suites Tampa Airport/Westshore
Front Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 20 January 2014 via mobile

We stayed here for a conference. The service was very good and the room was spacious and clean. The food was mediocre though and there wasn't anything unique or special about the hotel that would bring me back.

Stayed January 2014, travelled on business
Helpful?
Thank FranFraserRSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeslieAnnPagan, Front Office Manager at Embassy Suites by Hilton Tampa - Airport/Westshore, responded to this review, 22 January 2014
Dear FranFraserRSA,

Thank you for taking the time to review your stay at our property. We always appreciate any feedback, good or bad, that can help us improve. I want to apologize for the food quality you experienced during your stay with us.

Thank you again for your patience and understanding and we hope that you will give us the opportunity to serve you again in the future. Please feel free to contact us directly if you choose to return.

Sincerely,
Leslie-Ann Pagan
Embassy Suites Tampa Airport/Westshore
Front Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Tampa - Airport/Westshore

Property: Embassy Suites by Hilton Tampa - Airport/Westshore
Address: 555 N. Westshore Blvd., Tampa, FL 33609
Phone Number:
Region: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#33 Family Hotel in Tampa
#35 Romantic Hotel in Tampa
#43 Business Hotel in Tampa
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Tampa - Airport/Westshore 3.5*
Number of rooms: 243
Official Description (provided by the hotel):
Located minutes from Tampa International Airport, Embassy Suites Tampa Airport Westshore provides warm hospitality for your business or leisure travel. Our 243 all-suite accommodations offer amenities designed for your comfort and convenience. Enjoy complimentary cooked-to-order breakfast daily and a complimentary Evening reception nightly. ... more   less 
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Also Known As:
Embassy Suites Tampa Airport/Westshore Hotel Tampa
Tampa Embassy Suites
Embassy Suites By Hilton Tampa - Airport/Westshore Florida

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