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“Embassy Suites Tampa”

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Embassy Suites by Hilton Tampa - Airport/Westshore
Ranked #27 of 162 Hotels in Tampa
The Villages, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Embassy Suites Tampa”
3 of 5 bubbles Reviewed 24 February 2014

Cleaniness is not thier forte, the carpets in the hallways and the rooms were dirty. They were dirty on my last trip there. The smell is musty and old. No elevator in the parking deck. And valet service is $15.00 per day. seems odd if there is no elevator if you can't walk.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Pilar R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
813-875-1555, Front Office Manager at Embassy Suites by Hilton Tampa - Airport/Westshore, responded to this review, 27 February 2014
Dear Pilar R,

Thank you for your feedback of your stay at our hotel. We are very sorry that we did not meet expectations and we’re actively working with our housekeeping team to focus on cleanliness and comfort throughout our property. We’ll keep your concerns in mind as we evaluate refresh options at our property.

Thank you again, and we hope you’ll stay with us the next time your travels bring you back to the area.

Kind Regards,

Melvin Woodall
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,194 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (170)
Date | Rating
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English first
Fountain Valley, United States
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 24 February 2014

I've stayed at many brand name hotels during my business travels. I came across Embassy Suites and it was near the airport and a decent price so I thought I would try it. The staff is great, the rooms are another story. The lobby and common areas (gym, pool, lounge) are updated and clean. The rooms are old, worn out and dingy. They are not dirty, but really worn and showed the age of the hotel. With close to a dozen hotels in a mile radius of this place, I don't think I'll be back here. Too many choices to put up with a worn out room.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Russell K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
813-875-1555, Front Office Manager at Embassy Suites by Hilton Tampa - Airport/Westshore, responded to this review, 27 February 2014
Dear Russell K,

Thank you for taking the time to review your stay at our property. Feedback is always helpful, good and bad. I want to apologize for the issues you experienced with your room.

Thank you again for your patience and understanding and we hope that you will give us the opportunity to serve you again in the future. Please feel free to contact me if you choose to return.

Best regards,

Melvin Woodall
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lake Butler
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 23 February 2014 via mobile

Welcomed at check-in, loved happy hour with drinks upon arrival! The room was gorgeous and very clean. This was our first stay here BUT not the last. Ordered in house dining-was hot and fresh. Breakfast in the morning was impressive with tons of choices!

Stayed February 2014, travelled with family
Helpful?
Thank Tara A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
813-875-1555, Front Office Manager at Embassy Suites by Hilton Tampa - Airport/Westshore, responded to this review, 27 February 2014
Dear Tara A,

Thank you for your recent stay with us and taking the time to post a review. We are so happy to know that you enjoyed your visit and the amenities that we offer. We look forward to the opportunity to welcome you back soon!

Best regards,

Melvin Woodall
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa
Level Contributor
98 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 19 February 2014

The Good

Staff is awesome
Room was good

The bad
Pay for Parking? really? In Tampa?
Loud!!

Too the kids to Tampa for a vacation. The room was great, but we could hear the construction all night. we were on the East Side.

Also, we booked 2 double beds. But we go "upgraded" to one double. It worked, but only because the kid cooperated. One bad day and we were...well...

Suggest you book the room you want, hold them to it, and stay on the west side!!

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BiggestJohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
813-875-1555, Front Office Manager at Embassy Suites by Hilton Tampa - Airport/Westshore, responded to this review, 22 February 2014
Dear Biggest John,

Thank you for taking your time out to write about your recent stay with us in TripAdvisor. Feedback is always helpful, good and bad. The issues have been addressed with the team to avoid having similar issues repeated in the future. I apologize for the inconvenience you encountered here. And I hope we ended your stay on a high note.

Thank you again for your patience and understanding and we hope that you will give us the opportunity to serve you again in the future. Please feel free to contact me to discuss these issues further and/or if you choose to return.

Best regards,

Melvin Woodall
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winnipeg, MB
Level Contributor
54 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed 18 February 2014

We rented 2 suites for 7 people on a Saturday night as we were leaving on a cruise the next day. I had contacted the hotel in advance to arrange shuttle service for us. They advised to call them once we landed and they would dispatch the shuttle. It took a little while for it to pick us up, but no big deal. The driver was awesome, super friendly and even stopped so we could pick up some beer on the way to the hotel. Check in was prompt. The rooms definitely vary in size. The group of 4 people had a much larger suite - the bedroom size was comparable, but the rest was a lot more spacious. I was in the smaller room with 3 of us and we took it to be on the same floor as the rest of our group.
The free open bar and appetizers (veggies, dip, chips, pretzels, etc) was great!! We did want to order something off the menu, but the waiter by-passed our table more than once, even though we asked for menus. We ended up all going to the larger suite and ordering pizza.
The free breakfast was awesome. This was no 'continental' breakfast! The food was great! The made to order omelettes looked amazing, but I stuck to the other options (scrambled eggs with salsa & cheese, bacon, fruit).
Huge mall right across the street.
We were a bit disappointed that they did not offer a shuttle to the port of Tampa (I had asked in advance whether this was available and they advised to call taxis or use Ship and Shore. We used Express Transportation instead - it was cheaper - $8 per person).
Before we left on Sunday morning, we sat out by the pool and hot tub. Nice set up, very clean.
Would definintely stay here again - comfy beds, clean rooms, and great water pressure in the shower.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travelbug29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
813-875-1555, Front Office Manager at Embassy Suites by Hilton Tampa - Airport/Westshore, responded to this review, 22 February 2014
Dear Travelbug29,

Thank you for taking the time out to write a review about our property. We are always delighted to hear when our guests enjoy their stay with us, and that you enjoyed the amenities we offer and our location. We hope you come and stay with us again!

Sincerely,

Melvin Woodall
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nokomis, Florida
Level Contributor
131 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed 16 February 2014

The Embassy Suites at 555 No Westshore Blvd, Tampa is a great location. Just a few blocks off of I-275, and at the intersection of Weshshore & Kennedy. Just 5 mins from International Mall. Name all the top restaurants, they are within mins from this Hotel.
Everyday at 5;30p.m.to 7;30p.m. there is the managers reception. Can't beat the price, just remember to tip the Bar Tenders. Great breakfast each morning, all part of the room cost. Parking in the same complex, safe and secure. Hotel transportation to and from the Airport, and other locatons in the area.
Staff is on the ball, polite, and ready to hepl you out. Weather its business or just a get away, This Embassy Suites, a Hilton Hotel is one of the finist.

Room Tip: Even floors have the Ice Machine. Go up to the tenth floor or higher see the City at Night.
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
813-875-1555, Front Office Manager at Embassy Suites by Hilton Tampa - Airport/Westshore, responded to this review, 22 February 2014
Dear Mark O,

Thank you for your kind words and taking the time to post a review! We are pleased that you found our location to be convenient for your needs. We look forward to the opportunity to welcome you back soon!

Best regards,

Melvin Woodall
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 16 February 2014 via mobile

I thought at first that it was ridiculous that I had to pay a separate fee to park in the garage instead of the cost being pay off the room fee. I guess it makes sense if other guests use the shuttle and don't rent a car while they're in town, but I'm not used to passing extra. Perhaps there could be a free parking option other than the garage, but I couldn't find anywhere else to park. The rooms and services were great.

Stayed February 2014, travelled on business
Helpful?
Thank SgtDew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
813-875-1555, Front Office Manager at Embassy Suites by Hilton Tampa - Airport/Westshore, responded to this review, 22 February 2014
Dear SgtDew,

Thank you for your kind words and taking the time to post a review! We are pleased that you found our location to be convenient for your needs and that our service and accommodations made for an enjoyable visit.

We look forward to seeing you again soon.

Best regards,

Melvin Woodall
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Tampa - Airport/Westshore

Property: Embassy Suites by Hilton Tampa - Airport/Westshore
Address: 555 N. Westshore Blvd., Tampa, FL 33609
Phone Number:
Region: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#33 Family Hotel in Tampa
#35 Romantic Hotel in Tampa
#43 Business Hotel in Tampa
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Tampa - Airport/Westshore 3.5*
Number of rooms: 243
Official Description (provided by the hotel):
Located minutes from Tampa International Airport, Embassy Suites Tampa Airport Westshore provides warm hospitality for your business or leisure travel. Our 243 all-suite accommodations offer amenities designed for your comfort and convenience. Enjoy complimentary cooked-to-order breakfast daily and a complimentary Evening reception nightly. ... more   less 
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Also Known As:
Embassy Suites Tampa Airport/Westshore Hotel Tampa
Tampa Embassy Suites
Embassy Suites By Hilton Tampa - Airport/Westshore Florida

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