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“Exceptional Service” 5 of 5 bubbles
Review of Embassy Suites by Hilton Tampa-USF/Near Busch Gardens

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Embassy Suites by Hilton Tampa-USF/Near Busch Gardens
Ranked #26 of 162 Hotels in Tampa
Certificate of Excellence
Atlanta, Georgia
1 review
“Exceptional Service”
5 of 5 bubbles Reviewed 31 March 2014

This was my first visit at this hotel and I had a lot of questions. I stopped a lady wearing an Embassy name tag and asked her if I could ask her a question. Not only did she answer all my questions very thoroughly but she really made me feel welcome at the hotel. She explained all of the amenities of the hotels with times that they are available and she did all of this with a big smile. She finished off our conversation with feel free to contact me if you think ok any other questions. I appreciate that kind of service. Her name was Theresa and I think she was a manger over the kitchen. I stayed there the week of 3/17/2014 and she greeted everyone with a smile the entire week I was there.

  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Timothy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottSelvaggi, General Manager at Embassy Suites by Hilton Tampa-USF/Near Busch Gardens, responded to this review, 1 April 2014
Thank you for taking the time out to give us a 5 star review! I truly appreciate your feedback.

We are proud of Teresa and our entire team and I will share your comments with them.

We hope you choose us again when visiting Tampa Bay!

Thank you.

Scott Selvaggi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,619 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (197)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Jacksonville, Florida
1 review
5 of 5 bubbles Reviewed 29 March 2014

Tonight I had a wonderful night and had a lot of fun. Everyone working in the hotel was extremely welcoming and friendly. Paul Dell was one that really stuck out to me. He provided me with great service, he was very polite, and he was even able to put a smile on my face which is not an easy thing to do. I defiantly plan on returning to be treated with more enjoyment in the future.

Room Tip: Go for the back side of the hotel because it has a fabulous view of an open field full of trees, hed...
See more room tips
  • Stayed March 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Zack D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottSelvaggi, General Manager at Embassy Suites by Hilton Tampa-USF/Near Busch Gardens, responded to this review, 1 April 2014
Dear Valued Guest,

Thank you for taking the time out to give us a 5 star review! I truly appreciate your feedback.

We are proud of Paul and our entire team and I will share your comments with them.

We hope you choose us again when meeting in Tampa.

Thank you.

Scott Selvaggi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lyndhurst, New Jersey
1 review
4 of 5 bubbles Reviewed 28 March 2014

we had an event tonight in the large hall, and the serving staff were amazing, especially one of them his name is Paul Dell was outstanding. he always made sure we are taken care of.
this is the first time we ever hosted an event, but with the service and the way the servers like Dell provide us with all we need, it makes me feel I want to go back in the future.

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Service
Helpful?
Thank Yousef A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottSelvaggi, General Manager at Embassy Suites by Hilton Tampa-USF/Near Busch Gardens, responded to this review, 1 April 2014
Dear Valued Guest,

Thank you for taking the time out to give us a 4 star review! I truly appreciate your feedback.

We are proud of Paul and our entire team and I will share your comments with them.

We hope you choose us again when meeting in Tampa.

Thank you.

Scott Selvaggi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 25 March 2014 via mobile

We've stayed here several times because it's cleaner than most hotels around Busch gardens but that's all it's got. Front desk management is very poor and forgets who the customer is. Someone ought to school these guys on why they are in business!! Little courtesies matter

Stayed March 2014
Helpful?
Thank Skiller67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottSelvaggi, General Manager at Embassy Suites by Hilton Tampa-USF/Near Busch Gardens, responded to this review, 27 March 2014
Dear Valued Guest,

Thank you for taking the time out to give us a review. I truly appreciate your feedback.

I am disappointed you did not experience the great customer service I know we typically deliver.

I will share your comments with our team so we may continue to improve.

We hope you choose us again when visiting the Tampa Bay area.

Thank you.

Scott Selvaggi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, Florida
1 review
5 of 5 bubbles Reviewed 25 March 2014

The lunch buffet at Mangroves Grille at the Embassy Suites Tampa USF/Near Busch Gardens is the best in the area. The food is always fresh, hot and tastes great. If you are a USF or Moffitt employee you get an additional Discount. The Lunch Bunch membership club gives you a free lunch buffet after five visits. With beverages and dessert included in the total price, it is a great value as well. The staff is friendly and prompt and the Hostess Marie is very welcoming and attentive. I eat here a few times a week and love it.

  • Stayed March 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jitaylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottSelvaggi, General Manager at Embassy Suites by Hilton Tampa-USF/Near Busch Gardens, responded to this review, 26 March 2014
Dear Valued Guest,

Thank you for taking the time out to give us a 5 star review! I truly appreciate your feedback.

We are proud of Marie and our entire team and I will share your comments with them.

We hope you choose us again when dining out.

Thank you.

Scott Selvaggi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Palm Beach, Florida
1 review
2 of 5 bubbles Reviewed 24 March 2014

My family and I spent 3 nights at the Embassy Suites/USF. The breakfast was horrible. Our made to order omelets were cold. The ingredients were cold inside the omelet even the cheese wasn't melted. The beds were uncomfotable. I am a Hilton honors member but wish we would have chosen the Hyatt which was around the corner.
Mrs. Jones

  • Stayed March 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank TRESSA J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottSelvaggi, General Manager at Embassy Suites by Hilton Tampa-USF/Near Busch Gardens, responded to this review, 27 March 2014
Dear Valued Guest,

Thank you for taking the time out to give us a review. I truly appreciate your feedback.

I will share your comments with our team so we may continue to improve.

We hope you choose us again when visiting the Tampa Bay area.

Thank you.

Scott Selvaggi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Caselberry, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 24 March 2014

My son and I have been staying at various Embassy Suites Hotels since he was 14 years old. He is now 32 and we are still coming back. These folks never fail to do a great job! The amenities and extras (complimentary breakfast/happy hour) more than justify a slightly higher than average room rate. This is not your run of the mill chain type facility.

  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Joseph L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottSelvaggi, General Manager at Embassy Suites by Hilton Tampa-USF/Near Busch Gardens, responded to this review, 27 March 2014
Dear Valued Guest,

Thank you for taking the time out to give us a 4 star review. I truly appreciate your feedback.

I will share your comments with our team.

We hope you choose us again when visiting the Tampa Bay area.

Thank you.

Scott Selvaggi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Tampa-USF/Near Busch Gardens

Property: Embassy Suites by Hilton Tampa-USF/Near Busch Gardens
Address: 3705 Spectrum Blvd, Tampa, FL 33612
Phone Number:
Region: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Tampa
#9 Business Hotel in Tampa
#15 Family Hotel in Tampa
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Tampa-USF/Near Busch Gardens 3.5*
Number of rooms: 247
Official Description (provided by the hotel):
Embassy Suites Tampa- USF/Near Busch Gardens is located less than 2 miles from major Tampa attractions including Busch Gardens, University of South Florida and the Museum of Science and Industry (MOSI). Our guests start their day with a free made-to-order breakfast and end the evening with our complimentary Evening Reception with snacks and drinks. ... more   less 
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Also Known As:
Embassy Suites Tampa
Embassy Busch Gardens Suites
Tampa Embassy Suites
Embassy Suites By Hilton Tampa-USF/Near Busch Gardens Florida

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