I am a Silver Member (frequent customer), so I was SHOCKED when I attempted to modify my reservations 10 days in advance of my intended stay, and was told that this was IMPOSSIBLE because the hotel was sold out. This policy was not explained when I called the reservation line and booked my stay, but was (supposedly) in fine print in the e-mail confirmation of my booking. In spite of the fact that I was unable to arrive for the first night of my three night stay, I had to pay for that night, because I was not allowed to cancel that night, and book (rebook) the remaining two nights. I have never heard of this policy at any hotel I have ever patronized - especially for a frequent visitor on government business! So - BEWARE of this policy when booking advance reservations!
- Official Description (provided by the hotel):
- Embassy Suites Tampa- USF/Near Busch Gardens is located less than 2 miles from major Tampa attractions including Busch Gardens, University of South Florida and the Museum of Science and Industry (MOSI). Our guests start their day with a free made-to-order breakfast and end the evening with our complimentary Evening Reception with snacks and drinks. ... more less
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- Also Known As:
- Embassy Suites Tampa
- Embassy Busch Gardens Suites
- Tampa Embassy Suites
- Embassy Suites By Hilton Tampa-USF/Near Busch Gardens Florida