We reserved a king standard with no specific view in mind. Upon arrival the grounds were well groomed and the valet greeted us with a smile and cold bottled water...so far so good. However the check in process was a disaster. Jus. greeted us than begin to peck away at the keyboard franticly. Finally he announced our room and sent us on our way. Club level with a great view, well appointed room, but with two full size beds. My fiancé and I called down to have our room switched and were told someone would assist us within an hour??? We gathered our luggage once again and made our way back down to the lobby. Jus. and Shan. both apologized for the mixed up but appeared dazed and confused in attempting to assign us to another room. This began 35mins of "We don't have any king rooms available although we are NOT fully committed. We have guests checking in tomorrow and can't move them to another room; it would be too much trouble, because you can't just move one room." Finally we were offered a room with no end table. The next day the power went out in the hotel and for over three hours we had to walk up and down 8 flights of stairs and take cold showers. I was unable to press my clothes or dry my hair in preparations for the evenings events. Nothing Grand about this Hyatt.
- Official Description (provided by the hotel):
- Grand Hyatt Tampa Bay offers a unique retreat for business travelers and vacationers alike. This 4 Diamond, waterfront hotel set among 35 tropically landscaped acres offers 442 deluxe guest rooms including 23 suites, 45 casitas and exclusive Grand Club accommodations, two swimming pools, tennis courts, a nature trail, three restaurants including award winning Armani's high atop the 14th floor and Oystercatchers at the waters edge. Conveniently located five minutes to Tampa International Airport with complimentary shuttle and International Plaza & Bay Street Mall. ... more less
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- Also Known As:
- Grand Hyatt Tampa Bay Hotel Tampa
- Hyatt Tampa Bay
- Tampa Hyatt
- Grand Hyatt Tampa Bay Florida