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“Exceeded Expectations”

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Hilton Tampa Airport Westshore
Ranked #66 of 163 Hotels in Tampa
GreenLeadersSilver level
Miami
2 reviews
“Exceeded Expectations”
Reviewed 3 May 2013

The comfort of the room far surpassed what I expected when we arrived and what I anticipated for an airport hotel. My only gripe was that the breakfast options were not of the healthiest variety and were overpriced relative to quality. But the staff was lovely and the beds were very comfortable.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank glen2813
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralMgr10, General Manager at Hilton Tampa Airport Westshore, responded to this review, 28 May 2013
Dear glen2813:

Thank you so much for your review and gracious comments regarding our staff and the comfort of your guestroom. It is gratifying for our team to read that their efforts in providing excellent service is appreciated. Although we offer fresh fruit, greek yogurt, granola, egg white omelets, etc for breakfast we would welcome any suggestions you may have to enhance our healthy offerings in the restaurant so please e-mail if you would like to share your suggestions/thoughts with us.

Sincerely,

Marcia Dmochowski
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (97)
Date | Rating
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  • Dutch first
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English first
Middlesbrough, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 April 2013

Complained about the Internet which had weak signal in room 1214. They said they would investigate and change room if necessary but then didn't bother
The exec lounge is too small and we had to ask for vouchers for restaurant to get table
The restaurant is closed in evening although we were pointed in direction of good options next door
No laundry facilities in hotel if you need to do your own
Pool area very good although no sun umbrellas

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Sean R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralMgr10, General Manager at Hilton Tampa Airport Westshore, responded to this review, 6 May 2013
Dear Sean R:

Thank you for your review and comments. Please accept our sincerest apologies for your disappointment in our facilities. We upgraded our Internet Service Provider last fall as well as our hardware to fiber optic cabling and as a result, have received only a few complaints on the signal. Howerver, our Chief Engineer is looking int oyour comment and we appreciate that you brought it to our attention. The good news for our Exxecutive Lounge is that it is being totally renovated later this year which will not only modernize the facilities but also open it up space-wise. I hope that if you return to Tampa you will try us again so that you may enjoy the renovated Executive Lounge.

Sincerely,
Marcia Dmochowski
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, NC
Level Contributor
58 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 25 April 2013

I stayed at this hotel while I was in town March 15-17 for the Kenny Chesney concert. I can't say anything negative at all about my stay. Check in was smooth and even got to check in early. The rooms were clean and the beds comfortable. Even though the hotel was full for the weekend there was no chaos anywhere. I even got to relax by the pool. We had a room facing the pool and yes, you can hear some noise if people are being noisy. Didn't bother us at all! The staff in the gift shop were very pleasant. The shuttle took us to the airport in the very early am hours which was much appreciated. The front desk assisted in calling us a cab to go out, giving directions and reccomendations. Every staff member I encountered was very friendly and helpful. I really can't say one bad thing and that is amazing. This Hilton lives up to everything that is expected by the Hilton name. I will stay here again without hesitation.

Room Tip: Ask for a room higher up and not facing the pool if the pool noise will bother you.
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  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank jessbb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralMgr10, General Manager at Hilton Tampa Airport Westshore, responded to this review, 6 May 2013
Dear Jessbb:

Thank your for your review and gracious coments regarding your stay with us in March. Our team was delighted that you enjoyed your visit and your recognition of their efforts to provide you with a memorable experience! Hopefully you'll return to Tampa for another concert at Raymond James Stadium or at the Tampa Bay Times Forum and stay with us again.

Sincerely,

Marcia Dmochowski
General Manager
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Staten Island, United States
1 review
Reviewed 24 April 2013

Very cold AC. Uneven, unsafe dancing floor. The coffee in the bar was weak, not hot, in foarm cups. Could be better quality or less expencive. But in general the Hilton hotel was pleasent and relaxing.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Irina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralMgr10, General Manager at Hilton Tampa Airport Westshore, responded to this review, 6 May 2013
Dear Irina S:

Thank you for your review. Although you found the hotel relaxing and pleasant, we truly regret that your event room was too cold and our dance floor didn't make you feel comfortable dancing on it. Each of your comments were shared with our banquet and Food and Beverage teams so that we can address your concerns and correct them.

Should your travels bring you back to the Tampa area, we hope that we will have the oppportunity to serve you again.

Sincerely,
Marcia Dmochowski
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, United States
1 review
Reviewed 22 April 2013

The bedding and rooms were comfortable and well-sized. The bathroom was another story: the shower roof had what appeared like holes with a moldy black substance (I didn't bother investigating further); average choice of TV channels and the guide was outdated (channel lineup on guest manual did not correspond to actual TV channel lineup); the amenities in the conference rooms were adequate, but the food provided during intermissions could have been better (some breakfast pastries were stale).

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Marquis O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralMgr10, General Manager at Hilton Tampa Airport Westshore, responded to this review, 6 May 2013
Dear Marquis O:

Thank you fro your review. Please accept our sincerest apologies for the condition of the guestroom you were given as well as lack of updated TV channel guide in the guestrooms. Our Chief engineer and Director of Housekeeping have corrected the defficiency in the guestrooom as well as used it as a training took for our room attendants who clean the guestrooms. We're remiss in that we didn't follow through and update our TV channel line-up listing in the rooms when we recently added some additional HD channels. It is currently at the printers to be re-printed. On the positive side, we're glad that you enjoyed the bedding and size of our guestrooms. W hope that you will stay with us again should your travels breing you back to Tampa.

Sincerely,
Marcia Dmochowski
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gwinn, Michigan, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 April 2013

Very nice staff and helpful with driving directions. The water in the lobby was a very nice touch we will be doing this now at my hotel the Hampton Inn Marquette/Waterfront in the Upper Peninsula of Michigan! Very clean rooms. Loved the shuttle service and the drivers were all great very helpful as well! Pool area was nice felt great. Very clean grounds as well. With being a Hotel Assistant General Manager I tend to be picky and this by far met my needs and expectations. Would love to come back in the future!

Room Tip: Rent a car to do further exploring it was well worth it. Go to Clearwater beach, also Ben T. Davis b...
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Kenda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralMgr10, General Manager at Hilton Tampa Airport Westshore, responded to this review, 6 May 2013
Dear Kenda H:

Thank you for your review and gracious comments! Being in the hotel business, you know how much your comments meant to our team. They were thrilled that they were able to exceed your expectations! We would love to have you come back and stay with us again. Please contact me directly so that I may assist you with your reservation needs.

Sincerely,
Marcia Dmochowski
General Manager
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Providence, Rhode Island
Level Contributor
430 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
Reviewed 8 April 2013

As with all Hilton Properties, this one is very convenient to any and all place you have to go in Tampa. It is not only convenient to the airport, but also to the port for those embarking on a cruise. And they provide complimentary transport to both sites.

  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hll333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralMgr10, General Manager at Hilton Tampa Airport Westshore, responded to this review, 15 April 2013
Dear hll333:

Thank you for your review of your recent stay with us. We're so pleased that you found our location convenient to everything you wanted to do in the area. We hope we have the opportunity to serve you again in the future.

Sincerely,

Marcia Dmochowski
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Tampa Airport Westshore

Property: Hilton Tampa Airport Westshore
Address: 2225 N Lois Ave, Tampa, FL 33607-2355
Phone Number:
Region: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Green Hotel in Tampa
#46 Family Hotel in Tampa
#52 Business Hotel in Tampa
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Tampa Airport Westshore 3.5*
Number of rooms: 238
Official Description (provided by the hotel):
One of the best Tampa International Airport hotels offering exceptional service and the closest proximity of International Plaza hotels with complimentary Tampa Airport shuttle service from 5am-1am. Unwind with a swim in the heated outdoor pool or work out in the fitness room or at the on-site tennis court. This hotel is ideal for special events, with over 12,000 sq. ft. of flexible function space and free Wifi access. Not many hotels near downtown Tampa can compete with our location in Westshore within easy access to International Plaza, Raymond James Stadium, Cigar City Brewery and Ybor City. ... more   less 
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Also Known As:
Hilton Tampa Airport Westshore Hotel Tampa
Hilton Hotel Tampa
Tampa Hilton
Hilton Tampa Airport Westshore Florida

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