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“Business Trip Nightmare”

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The Westin Tampa Waterside
Ranked #59 of 163 Hotels in Tampa
Reviewed 18 May 2012

This hotel needs to be stripped,...and by that I mean the building fixtures, the elevators, staff, management, ...everything. This place was disgusting. The room had a foul odor, houskeeping didn't replace any towels or attempt to clean while I was out. The front desk tried to stick me with a three hundred dollar phone bill for using the one in my room. (There was NO notification by the phone that there were any charges associated with using it.) The banquet food that was served to our group was so bad I wouldn't serve it to my DOG. Our organization paid a LOT of money for us to stay here and to be served overcooked meat, dried up potatoes and something that resembled greasy vegetables, ...I am outraged. I will not recommend ANYONE stay here. Ever.

  • Stayed: May 2012, travelled on business
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2  Thank SpeedTravels2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinTampaHarbour, Manager at The Westin Tampa Waterside, responded to this reviewResponded 20 May 2012

Greetings SpeedTravels2012

Thank you for sharing the experience you had with us. We are reviewing your comments with our executive team so we may improve our guest experience. We apologize for all the inconveniences you endured. We would like to encourage you to contact us directly at the hotel.

We look forward to speaking with you soon!

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1,377 - 1,383 of 1,705 reviews

Reviewed 16 May 2012

Although a few problems arose, the service at the Westin (Tampa Harbour Island) was excellent. Benny with Engineering was prompt and friendly responding to our request in our room immediately. He fixed everything from the internet connection to the toilet paper holder that had become loosened. In addition the valet workers, Alex, Kyle, Patrick, and Dan were more than accomodating to our needs, even outside of the valet services they provided. The front desk staff, Claudio, Justin, and Lauren were more than helpful and addressed EVERY concern. You will be definitely taken cared of during your stay if you choose this Westin location.

  • Stayed: May 2012, travelled on business
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Thank BASSFSU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinTampaHarbour, Manager at The Westin Tampa Waterside, responded to this reviewResponded 17 May 2012

Thank you for staying with us at the Westin Tampa Harbour Island BASSFU!

It was truly our pleasure to have had you with us! Your comments of the service you received from our excellent associates such as Benny, Alex, Kyle, Patrick, Dan, Claudio, Justin and myself are a pleasure to hear. Our entire staff is so very pleased to know that they each made a difference throughout your stay!

Thank you again for choosing the Westin Tampa Harbour Island and we look forward to seeing you again!

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Reviewed 14 May 2012

We spent a long weekend at the westin Tampa harbor island recently...we at breakfast every morning in the hotel, with great food and views of the Tampa harbor. The restaurant had great service, we were seated daily with a gentleman named Istvan Tassf who took great care of us and made sure that everything we needed was looked after. He made each morning very relaxing and enjoyable!

  • Stayed: May 2012, travelled with family
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Thank Bgsmalls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinTampaHarbour, Manager at The Westin Tampa Waterside, responded to this reviewResponded 16 May 2012

Thank you for sharing the excellent service you had with us Bgsmalls!

As a guest of the Westin you are encouraged to indulge at the 725 Bistro. Your thoughtful words are powerful and appreciated. The entire Westin staff is so very pleased to hear that because of Istavan each morning you had a very enjoyable and relaxing experience.

Thank you again and we hope to see you in the future!

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Reviewed 14 May 2012

The setting is super. We loved the setting of the harbor area in Tampa. The narby restaurants were excellent--especially Columbia's and the various restaurants in Channelside. The hotel staff was helpful. We were pleased with the bell staff, the front desk, our housekeeper, and especially the help of William Jackson who runs the bar area near the pool--he has a real heart for customer service. We loved the riverwalk, and easy access to the convention center.

Room Tip: The upper floors command a great view--although there is no bad room in the place.
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  • Stayed: May 2012, travelled on business
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Thank Jeff G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinTampaHarbour, Manager at The Westin Tampa Waterside, responded to this reviewResponded 16 May 2012

Thank you for staying with us at the Westin Tampa Harbour Island Jeff G,

We appreciate the wonderful comments about your stay. The Westin Tampa Harbour Island strives on the personal interactions and connections we create with our guests. At the end of our guests stay they should leave feeling refreshed and renewed.

Thank you again and we hope that you come back to visit us again soon!

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Reviewed 14 May 2012

The hotel was good. I beleive that WIFI should be included as part of the cost of the room,
Jose, on the doormen, was exceptional in his friendliness and desire to help when loading baggage, etc. I was in Tampa for 10 days (Nine nights) and all the time, Jose greeted me and my brother with a smile and greeting to start and close the day. Good guy.

  • Stayed: April 2012, travelled on business
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Thank UMCpreacher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinTampaHarbour, Manager at The Westin Tampa Waterside, responded to this reviewResponded 16 May 2012

Greetings from the Westin Tampa Harbour Island UMCpreacher!

It is truly our pleasure to have had you with us! Our entire staff is pleased to hear that Jose was able enrich your stay while you were here for your convention.

Thank you for choosing the Westin Tampa Harbour Island!

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Reviewed 13 May 2012

I'd stayed in Westins in other cities in the past and expected a certain level of service. I don't feel I could say that about this particular hotel.

Pros:
The hotel shuttle took us where we wanted to go locally. The valets were very helpful.
The heavenly beds
The hotel bartenders were great and conversational

Cons:
Rooms just weren't up to par.
Concierge service was lacking.
Carpets in the hallways were dirty.
You need a map to get to the hotel pool & bar. Hint: Go to the third floor and follow the signs. It is on the elevator key but you'd think you could get to the hotel pool and bar by going out the back door. That's not the case.

I actually heard another set of guests remarking similar comments that this property wasn't up to the Westin standards as well.

Not a bad experience, just don't have high expectations.

Room Tip: Ask for a room with a view of the channel.
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  • Stayed: May 2012, travelled on business
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1  Thank Todd S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinTampaHarbour, Manager at The Westin Tampa Waterside, responded to this reviewResponded 20 May 2012

Thank you for sharing your experience with us taawd,

The Westin Tampa Harbor Island would like to apologize for not demonstrating a typical relaxing and energizing environment during your most recent stay. The review is being shared with our entire executive committee in efforts to improve upon the services we provide. While your stay did not reflect a positive one, we would like to encourage you to call and speak with us directly.

Thank you for choosing the Westin Tampa Harbour Island and we look forward to hearing from you soon!

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Reviewed 7 May 2012

If you are staying for business or pleasure, I would highly recommend this hotel. I have stayed at several hotels in the Tampa area and there isnt a hotel that is as nice and friendly as this one. More than anything, the whole staff especially the Bellmen, the Sales Staff, and the Front Desk make your stay as comfortable and accomodating as possible. I stay quite often and being greeted and taken care of every morning and night by the extremely nice and accomodating front desk makes that much of a difference. I would personally like to thank Adriana, Justin, Angela and the rest of the front desk for always providing the best hospitatlity and making me feel at home every time I am at the hotel.

  • Stayed: May 2012, travelled on business
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1  Thank Danny L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinTampaHarbour, Manager at The Westin Tampa Waterside, responded to this reviewResponded 11 May 2012

Thank you Danny L for the wonderful comments!

The Westin Tampa Harbour Island takes pride in providing extraordinary services to our guests. From the moment you walk through the front door until the time you depart it is our goal to have you feeling better than you did when you arrived! It has been a pleasure to have had you as our guest and we are all truly sad to know that your business in the Tampa area has come to an end.

We certainly hope that your journey in the future brings you back to visit us at your home away from home!

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Additional Information about The Westin Tampa Waterside

Address: 725 S Harbour Island Blvd, Tampa, FL 33602-5707 (Formerly Westin Tampa Harbour Island)
Phone Number:
Region: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Luxury Hotel in Tampa
#27 Family Hotel in Tampa
#31 Business Hotel in Tampa
#33 Romantic Hotel in Tampa
Price Range: £95 - £301 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Tampa Waterside 4*
Number of rooms: 299
Official Description (provided by the hotel):
The Westin Tampa Waterside is a luxury hotel located on the Bay near the downtown business district, Ybor City, the Convention Center, the Times Forum, Clearwater Beaches, and more. ... more   less 
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Also Known As:
Westin Tampa Harbour Island Hotel Tampa
Tampa Westin
The Westin Tampa Waterside Florida

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