In all my years of traveling for business and pleasure, don't think I've ever written a review that is going to be as bad as this one. A group of associates and I stayed at the Westin Tampa Harbour Island for 2 nights. The first room we were given had some kind of bugs in it, we thought it might have been fleas, so we called down to the front desk and the clerk was most apologetic and moved us to another room. He even offered to comp our breakfast the next morning, which we thanked him for, but declined. The next room looked good and we got settled and left for our meeting. The next morning, as we were getting ready to leave for our meeting, we found a roach crawling on the wall and killed it. We called down to the front desk and they said that they would send a maintenance man up to investigate. (They actually referred to him as some sort of engineer). We left for our day of meetings and assumed they had sprayed while we were gone. When we returned, we began to get ready to go out for the evening and just as we were ready to leave, we found another roach crawling on the chair right next to my suitcase! We called the front desk again and again they sent their engineer person up to our room. I handed him the dead roach and he again sprayed. They did ask if we wanted to move to another room, but really??? Everyone knows that if you see one roach, there are many more that you don't see, so what is the point of moving to a different room? How do you explain the bug bites all over my feet and ankles. We think that's from the fleas in the first room and elevator.
A couple of other things were disturbing too. As you exit the elevators, there is a sign asking you to keep the noise down as a courtesy to the other guests and giving the impression that partying in rooms is frowned upon. I didn't find the hotel to be loud, or guests to be discourteous, but the hotel is right next door to the convention center, so who knows what might happen when the hotel is full with vendors and participants. They claim it is newly renovated, yet the rugs in the lobby and hallways look old and dirty. They charge a ridiculous amount for WIFI, seriously crazy for what is supposed to be a "luxury" hotel. The shuttle service took us all to dinner and told us to call when we were ready to be picked up. We were less than a 10 minute drive and we called when we were being served dessert and they took an hour to come pick us up. By the time we were picked up, the restaurant was closing and we were on the verge of calling for a taxi, instead of being left standing in a dark parking lot.
When we checked out, we saw that they had credited us for one night at the hotel in return for our inconvenience. That was nice of them, but all they really needed to do was say they were sorry and a promise that they would take care of their infestation problem. However it didn't stop there. The manager contacted me after I posted on Starwood's Facebook page, expressing my shock that the hotel was in such disrepair and he came just a few words short of calling us liars. He called me and left me a voicemail saying they had investigated our "allegations" and found them to be false. Allegations? Really? I handed your maintenance man the dead roach.
I called him back and left a voicemail for him asking for a return call and never heard from him again. I'm shocked and appalled that a manager would behave in such a manner. I've struggled with writing this, because as a whole, I enjoy staying at all hotels that are associated with Starwood. I've never had a problem at any of their hotels, from the smallest, to the biggest, St. Regis in NYC. I've thought long and hard about it and have told others of our experience and they all agreed that if I could save one person from having the same experience then I needed to write this review. So, here it is, better late than never. Perhaps by the time this is written, they will have solved their infestation problem and perhaps the manager, who if I recall, his name was Rafael, is no longer there.
- Official Description (provided by the hotel):
- The Westin Tampa Harbour Island is a luxury hotel located on the Bay near the downtown business district, Ybor City, the Convention Center, the Times Forum, Clearwater Beaches, and more. ... more less
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- Also Known As:
- Westin Tampa Harbour Island Hotel Tampa
- Tampa Westin
- Westin Tampa Harbour Island Florida