We checked into this hotel for our honeymoon. When we checked in on Friday June 8th, 2012 we were told that there would be a $75 charge for incidentals, we were okay with that; but when I looked at my bank account Sat morning I saw that there was an additional charge pending in the amount of $398.48. $400 removed from a checking account for newly weds on their honeymoon is a BIG deal. We confronted customer service about this issue when we arrived to the hotel that Sat. We were told they were unsure of the charge but would pass it along to a manager. We then followed up on Sun morning & were told the charge was a mistake & the funds will be released asap. When we checked out Mon morning at 10am the manager still had not called the bank to release the funds but we were told it was a top priority. At this point we were traveling to GA for another part of our trip. I didn't hear anything until Tues at 11:30pm. The manager was caught off guard that I answered the phone & when I asked why she stated she was calling the bank. I was shocked that they we just then calling after they had 4 days to correct the issue. Come Wed am I called my bank directly to see if the funds have been release & they still had not called or released the funds. I called the hotel and was told they had forgotten but it would but would take care of it right away. We didn't get our money back until 8p Wed. We were not given an apology, offered another stay or anything. There was also a soccer team staying there that ran up and down the halls screaming until 4am each night we were there. When we complained about that we were told they are not responsible for the actions of their guests. I found this unacceptable. I will NEVER stay here again.
- Official Description (provided by the hotel):
- Located in the heart of the city, The Westshore Grand, A Tribute Portfolio Hotel, Tampa is just minutes from the airport, within walking distance to shopping and centrally located to all area attractions including Busch Gardens, Raymond James Stadium, the Florida Aquarium, the St Pete Times Forum and the beautiful gulf coast beaches. Here is where excellence truly is the standard. The hotel features a rooftop swimming pool with spectacular views of Tampa Bay, complimentary Internet access, a fully-equipped fitness centre, 24-hour in-room dining, 'In the Know' Concierge services and the award winning Shula's Steak House. ... more less
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- Also Known As:
- Intercontinental Tampa
- The Westshore Grand, A Tribute Portfolio Hotel, Tampa Florida