I booked 2 rooms for this hotel prior to my sister's wedding cruise. It was middle of December 2013 and the roads were under construction making it difficult to find the entrance of the hotel. After trying out several street, we finally arrived in the hotel. The receptionist told us the room was not ready and unfortunately we have to wait. While we waited we went to get some drink and food in the restaurant. The bar tender was totally exhausted (she was on her own) attending to the plentiful hotel guests waiting to be served. She tried hard to smile but the stress is overcoming her nerves. We finally have our drinks/food and we checked 30 minutes later the check-in time. The room that I booked for my sister and her family was not ready and finally we got the key from reception at 18:00/ 3 hours after the normal check-in time. As I complained, the hotel give us the complimentary breakfast.
We have dinner at Shula's which was lovely and a steak is one of the best, but quite pricey. The extra bed which I paid extra was HORRENDOUS, and very dated with the spring protruding out from the foam. It was a nightmare to be given a room like this especially if you have an AMBASSADOR membership. The receptionist apologised and refunded 100 dollars, but truly is not worth it, I would rather pay the extra 100 dollars and have a better bed/sleep. The pool was run-down and looks dirty.
The breakfast was totally chaos, we waited for 15 minutes to be seated in a 1/4 full room which I am not sure why guests has to wait that long. Breakfast buffet are very limited and not enjoyed it at all. With disappointment I would not recommend this hotel. They badly needed refurbishment and maybe staff!
- Official Description (provided by the hotel):
- Located in the heart of the city, The Westshore Grand, A Tribute Portfolio Hotel, Tampa is just minutes from the airport, within walking distance to shopping and centrally located to all area attractions including Busch Gardens, Raymond James Stadium, the Florida Aquarium, the St Pete Times Forum and the beautiful gulf coast beaches. Here is where excellence truly is the standard. The hotel features a rooftop swimming pool with spectacular views of Tampa Bay, complimentary Internet access, a fully-equipped fitness centre, 24-hour in-room dining, 'In the Know' Concierge services and the award winning Shula's Steak House. ... more less
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- Also Known As:
- Intercontinental Tampa
- The Westshore Grand, A Tribute Portfolio Hotel, Tampa Florida